Field Service Engineer II

Job Title: Field Service Engineer II
Location: Pearl River, NY
Duration: 3+ months

Work Schedule: 8am to 4pm (Mon-Fri)
Pay range: $40 to $44 per hour on W2

Environmental Conditions:

• Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Fluctuating Temps hot/cold, Laboratory Setting, Loud Noises (Equipment/Machinery), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Various outside weather conditions

Job Description:

• You'll be part of a hard-working, dedicated team that shares your passion for exploration and discovery.
• Our company invests heavily in R&D, providing our employees with the chances to create meaningful contributions to the world.

Summary:

• We offers coordinated solutions, instrument, and enterprise services to our customers.
• As a Field Service Engineer, you will be responsible for leading all aspects of field service support and customer relationship management.
• The successful candidate will provide comprehensive services on Chromatography and Mass Spectrometry systems, including installation, repairs, client in customer laboratories, and eager to drive growth.

Responsibilities:

• Perform on-site installation, repair, maintenance, qualification, and validation of Chromatography and Mass Spectrometry systems (FPLC, HPLC, UPLC, etc.).
• Must be client-focused, working in conjunction with other ULS teams and Sales.
• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
• Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and Product of problem.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Analyzes Chemistry and instrument reports in the process of diagnosing technical or application problems.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
• Other duties may be assigned.

Education:
Bachelor's Degree or equivalent experience in Chemistry, Sciences or related field preferred

Experience.

• 5+ years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation or 3+ years relevant industry experience.
• Hands-on experience with Chromatography and Mass Spectrometry systems preferred.

Knowledge, Skills, Abilities.

• Effective communication skills and establishing good customer rapport are essential
• Ability to prioritize service requests and produce clear and concise documentation
• Must be available to travel overnight up to 10% within the territory or other areas as required.
• Ability to safely lift 50 lbs with assistance on occasion.
• Ability to safely lift and carry 25-30 lbs continuously throughout the day.
• Ability to bend, squat, stretch, and reach daily in a service function.
• Ability to travel overnight at a minimum of 10%, after the initial training period
• Maintain a valid driver's license and safe driving record.
• Regular and Reliable Attendance

Nice to have:

• Hands-on experience with Chromatography and Mass Spectrometry systems preferred
• Degree/Certifications: Bachelor's Degree or equivalent experience in Chemistry, Sciences or equivalent work experience

Required Skills:

• Bachelor's degree in Scientific Discipline.
• Hands-on experience with Chromatography and Mass Spectrometry
• Perform on-site installation, repair, maintenance, qualification, and validation of Chromatography and Mass Spectrometry systems (FPLC, HPLC, UPLC, etc.).
• Any experience working on scientific equipment?