Senior Salesforce Administrator

About Us

Health Admins is a leading third-party administrator in the healthcare space. Our Vision is to radically improve the way individuals interact with the healthcare system. We are committed to providing innovative and efficient health care solutions to our clients, ensuring they receive the best possible care and service. Our team is currently seeking a highly skilled and experienced Senior Salesforce Administrator to join our dynamic team.

What We Are Looking For

Our ideal candidate will play a crucial role in managing our technology environment, optimizing its performance, and driving continuous improvements to support our business goals and enhance our service delivery.

Every Team Member is Driven by a Commitment to Live out These Values:

• Be Authentic: Be true and honest
• Be Helpful: Pitch in and help
• Be Innovative: Seek & embrace innovation
• Be Accountable: Do what you say you are going to

Employees are expected to embrace our core values by being "A Hero in Action." These values lay the foundation for the way we engage with each other and with our clients. They form the guardrails for our decision making and approach to problem solving.

Summary/Objective:

As an experienced Senior Salesforce Administrator, you will be responsible for the administration, customization, and optimization of the Salesforce platform. You will work closely with cross-functional teams to understand business requirements and translate them into effective Salesforce solutions. Your expertise will help enhance our Salesforce system's functionality and user experience, enabling us to serve our customers better and achieve our business objectives.

Key Responsibilities:

• Administer and manage our Salesforce CRM platform, including system configurations, security settings, custom objects, and workflow rules.
• Collaborate with internal stakeholders to identify, design, and implement business process improvements within Salesforce, ensuring alignment with business goals.
• Lead the evaluation, scope, and completion of new development requests, working closely with Salesforce developers as needed.
• Provide ongoing support and training to Salesforce users, ensuring they can effectively utilize the platform.
• Conduct regular system audits and prepare for major releases, implementing best practices to maintain data quality and integrity.
• Manage Salesforce integrations with other business systems, ensuring seamless data flow and functionality.
• Drive the adoption of new Salesforce features and functionalities, including custom developments, to enhance business processes and user experience.
• Develop and maintain detailed documentation on processes, policies, application configuration, and help-related materials for users.
• Serve as the primary liaison between our company and Salesforce support services.
• Stay informed about Salesforce updates and trends, recommending improvements to our system and processes.

Skills Required:

• Excellent verbal, written and interpersonal communication skills;
• Must be self-motivator and self-starter;
• Exceptional listening and analytical skills;
• Solid time management skills;
• Ability to multitask and successfully operate in a fast-paced, team environment;
• Must adapt well to change and successfully set and adjust priorities as needed;

Education/Experience:

• Bachelor's degree in computer science, Information Technology, Business Administration, or a related field.
• Salesforce Administrator Certification (Advanced Administrator certification is a plus).
• Minimum of 5 years of experience as a Salesforce Administrator in a complex environment.
• Strong understanding of Salesforce best practices and functionality, with a proven track record of implementing successful enhancements.
• Excellent project management skills and experience managing Salesforce projects from conception to implementation.
• Strong analytical and problem-solving skills, with the ability to work in a dynamic and team-oriented environment.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.

Technical Knowledge:

• Must be proficient with Google Suite
• Experience with Salesforce Lightning and familiarity with Salesforce development languages (APEX, VisualForce) is preferred.
• Experience with Google Gmail and Calendar. Expert-level skills in Documents and Sheets.

What We Offer

• Competitive salary and benefits package
• Dynamic and innovative work environment
• Opportunities for professional growth and development
• Remote work flexibility

Equal Opportunity Statement

We are deeply committed to building a workplace and global community where inclusion is not only valued but prioritized. We are proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro diversity, disability, age or veteran status, or any other non-merit based or legally protected grounds. We are committed to providing reasonable accommodation to qualified individuals with disabilities in the employment application process.