Account Executive - National Accounts

Job Description

Your Role

The Premier Accounts team manages all group business with 3,000 or more employees. With nearly 6 million members, our strategy to win in the market is to understand and meet the needs of commercial/national and public sector employers and labor trusts and their consultants in a way that exceeds their expectations by providing easy, understandable interactions and affordable choices through efficient use of premium dollars to establish Blue Shield as the preferred choice in health plans. The Account Executive - National Accounts will report to the Area Vice President, Northern California. In this role you will serve as the strategic advisor providing consultative client management through developing client relationships and understanding of client business to identify service needs, plan service delivery and drive use of proactive service and support. You will capably manage a defined book of business as the ultimate point of client contact to coordinate resolution of service incidents, escalation of technical issues and overall strategic goals. Collaborates with sales and support groups to demonstrate the value of support offering to clients and identify opportunities for growth and product expansion.

Responsibilities

Your Work

In this role, you will:

• Serve as the 'go-to Account Executive' for product knowledge and share knowledge with peers; can quantify and qualify the advantage of Blue Shield of California products over those of competitors
• Maintain a mastery of the marketplace; have deep understanding of healthcare provider networks and customer data; strategically utilize understanding of market trends to strengthen the Blue Shield of California value proposition, linking and aligning market insights to customer priorities
• Facilitate all meeting types, including finalist meetings with executive level audiences and anticipate client questions and can provide in-depth responses
• Have access to and build relationships with key executive-level decision makers, understand their priorities and build a trusted advisor relationship
• Develop and maintain long-term growth strategies founded on deep client and industry knowledge and strategically leverage understanding of renewal factors e.g. stickiness, switching costs, client value drivers to expand client business (high complexity)
• Deeply understand client needs, political environment and long-term vision
• Fully leverage available resources to complete back-office tasks and solve problems; mastery understanding of Blue Shield of California tools and systems; proactively recommends tool improvements, and demonstrate understanding of the system flow
• Influence functional groups to act and own back-office tasks and solve problems; escalate issues to appropriate manager to drive accountability; identify process improvement opportunities and participate in process improvement work groups
• Deeply understand factors at play e.g. stickiness, switching costs, client value drivers; strategically choose when to concede vs. hold firm (high complexity)
• Implement strategic goals established by functional leadership, as well as establish operational plans for job area with direct short to mid-term impact on results (e.g., 1-2 years)

Qualifications

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Requires a DOI Life/Health License
• Requires at least 10 years of prior relevant experience
• Requires deep and proven experience with large, national, multi-site and multi-state accounts with different types of funding arrangements, including but not limited to ASO, PPO, HMO, HDHP, alternate funding arrangements (self and flex funded), contract and underwriting/rating knowledge, public sector experience highly desired
• Requires strong familiarity with competition, market environments, healthcare economics, medical practices, and provider/alternative delivery systems
• Requires experience owning and managing an assigned book of business end to end throughout the renewal negotiation process, carrier experience highly desired
• Experience working with Northern California brokers and consulting firms highly desired

About the Team

Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California's top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us!

Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model:

At Blue Shield of California, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose - whether working in the office or through a hybrid approach - by providing clear expectations while respecting the diverse needs of our workforce.

Two Ways of Working:

• Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above).Exceptions:
  
  • Member-facing and approved out-of-state roles remain remote.
  • Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.
  • For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.
• On-Site: Work from a business unit-approved office an average of four (4) or more days a week.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.