Expert On Alert (EOA) On-site Technical Specialist

It's not just about your career or job title... It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Expert On Alert On-Site Technical Specialist - Homewood, IL (CN Account)

Who will you be working with?

Reporting to the Expert on Alert (EOA) On-Site Customer Team Manager, and as part of dispersed team of 10+ advanced technical experts - this role works on-site and closely with CN Mechanical leadership and the CN Diesel Doctors to assist in troubleshooting Wabtec locomotives utilizing the Expert on Alert platform.

How will you make a difference?

The Expert On Alert (EOA) on-site Technical Specialist is overall responsible for the day-to-day operational/technical tasks supporting the CN account, including monitoring and documenting the execution of Remote Monitoring and Diagnostics, repair recommendations, and creating/maintaining all daily/weekly/monthly scorecards and process/procedural documents.

A large part of this role will also be maintaining good working internal and external relationships with Wabtec and CN field and management teams.

What will your typical day look like?

• Monitoring and reporting on daily failure/interruptions to CN mechanical stakeholders. These reports will include relevant history including parts, RXs, work orders, faults, FMI, call logs, TRX executions and other pertinent information creating a robust story that can be learned from and impact positive change for CN.
• Providing technical guidance to CN Diesel Doctors, reliability specialists, operations and field teams while keeping safety in the forefront.
• Managing daily operations of the Expert On Alert platform at CN including all scorecards, training documents and communication subsystems.
• Provide CN mechanical and Wabtec service account team members insights into RX impact including RX effectiveness (repair effectiveness), RX re-issue, RX NTF, RX expected operating time and other key performance indicators as identified that will lead to meaningful change for the CN customer.
• Support Prognostics & preventative failure process to limit over the road failures.
• Act as the primary liaison between business owners and technical team.
• Data collection and reporting as required, supporting customer needs.
• Provide leadership and project level management in the planning, evaluation, design, development, implementation, operation and control of IT solutions
• Act as an E.O.A Subject Matter Expert (SME) and provide assistance and training to customer on platform use including owning the customer experience by being part of the "front line" providing leadership to expedite daily operational customer satisfaction
• Work with internal Wabtec field teams to provide notice of locomotive conditions to various stakeholders, shops, warranty managers, fleet program managers etc.
• Supporting projects for Wabtec and the customer
• Work as a business partner with business leaders and users to evaluate/improve business processes and arrive at mutual, cost effective solutions
• Prepare and present project plans, status reports to key internal / external stakeholders
• Assist with testing and piloting NPI's
• All other job duties as assigned and required

What do we want to know about you?

• Bachelor's degree from an accredited university or college
  • OR a high school diploma/GED with at least 4 years of experience in a support or field engineering role

• Willingness to work various shifts on various days including weekends and holidays / on-call. This includes night shift coverage.
• Expertise with Wabtec AC/DC EVO, Tier4, Dash 8, Dash 9 locomotive platforms - including the understanding of how the various subsystems work and how to troubleshoot them.

• Wabtec Level 1 or above TA/TD certification
• Experience with RM&D repair recommendations (RX's)
• Knowledge of field operations and limitations using railroads GOI
• Knowledge of all locomotive subsystems, engine, traction, cooling, electric, etc.
• Confident speaker, who maintains a professional demeanor when clearly and concisely articulating troubleshooting or locomotive next steps
• Strong MS Office skills including advanced MS Excel knowledge and skills
• Knowledge in materials management, operations, inventory control and logistics
• Limited travel to support specific business or customer needs
• Ability to manage multiple, conflicting priorities
• Strong analytical skills and problem solving capabilities
• Experience in a field site, shop or manufacturing environment is preferred
• Proactive, driving personality - dedicated to serving the customer
• Independent worker focused on timely execution

• Six Sigma Green Belt or Black Belt Certified
• Knowledge of Wabtec Services business and operations
• Excellent interpersonal, communication, presenting and organizational skills
• Sound business acumen and proven leadership skills
• Capable of making decisions facing limited or conflicting data
• Demonstrated cross-functional influencing skills
• General Rail industry knowledge and experience

What about the physical demands of the job?

• This position is onsite and requires physical presence in the Hillwood, IL office during working hours. This position is not eligible for remote work.
• Speaking and hearing in English
• Typing and operating a computer

Our job titles may span more than one career level. The salary range for this role is between

The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include an annual bonus, if eligible.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles... People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.