Associate Lead - People Operations and Administration Officer

Job Summary

As a Senior People Operations and Administration Officer, you will oversee all aspects of people operations tasks while playing a lead role in managing office administration. You will ensure that both employee-related processes and office operations are executed efficiently, fostering a productive and compliant work environment. This role requires a proactive individual with experience working with payroll vendors like ADP, strong organizational skills, and the ability to balance operational and strategic responsibilities.

Responsibilities

People Operations Responsibilities

• HR Compliance and Investigations: Lead HR investigations, manage labor law cases, and ensure compliance with local employment regulations, working closely with legal advisors as needed.
• Employee Relations and Conflict Resolution: Act as a trusted advisor to employees and managers, addressing workplace concerns, handling disciplinary actions, and fostering a positive work environment.
• Performance and Policy Management: Oversee performance management frameworks, ensuring proper documentation of disciplinary actions, PIPs, and terminations in alignment with labor laws.
• Employee Records Management: Maintain and update employee records in compliance with data protection regulations, ensuring accuracy in systems and timely updates.
• End-to-End Recruitment Support: Own the recruitment process by managing job postings, sourcing and shortlisting candidates, coordinating interviews, and ensuring a smooth hiring experience.
• Employment Lifecycle Management: Ensure a smooth employee transition by managing onboarding tasks such as pre-employment documentation, system access, and orientation, while overseeing offboarding processes, including exit formalities, system access revocation and policy compliance.
• Benefits Administration: Assist in managing employee benefits programs, ensuring timely enrollments, updates, and communication with payroll vendors such as ADP.
• Metrics and Reporting: Compile data for workforce reports, including attendance, turnover, and engagement insights, to support decision-making.
• Training Coordination: Support the scheduling, logistics, and execution of employee training and development programs to enhance workforce capabilities.

Office Administration Responsibilities

• Office Infrastructure Oversight: Conduct regular checks on office infrastructure, ensuring prompt resolution of maintenance issues and minimal disruption to daily operations.
• Facility Management: Monitor and maintain the cleanliness, functionality, and safety of the office environment, ensuring compliance with health and safety standards.
• Budgeting and Cost Management: Assist in managing the office's administrative budget, tracking expenses, and identifying opportunities for cost-saving measures.
• Space Planning: Ensure optimal utilization of office space, accommodating team expansions or reconfigurations to meet evolving business needs.
• Vendor Management: Establish and maintain relationships with vendors and procurement teams, and ensure timely delivery of services to support office operations.
• Health and Safety Compliance: Regularly inspect the workplace for health and safety compliance, coordinate fire drills, and organize training sessions to promote a safe work environment.

Qualifications:

• 7+ years of HR experience with a focus on labor law compliance, HR investigations, and strategic HR operations.
• Proficiency in HRIS, payroll, and compliance management systems.
• Understanding of local labor laws, HR best practices, and workforce planning.
• Bachelor's degree in HR, Business Administration, or a related field (HR certification preferred).