DSHS ALTSA Adult Protective Services Program Manager
Apply NowCompany: State of Washington
Location: Washington, DC 20011
Description:
Salary: $87,538.00 - $116,717.00 Annually
Location : Multiple Locations - Western Washington, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2025-01660
Department: Dept. of Social and Health Services
Division: ALTSA
Opening Date: 03/10/2025
Closing Date: 3/17/2025 11:59 PM Pacific
Description
Program Manager - Adult Protective Services (APS) Division
DSHS's invites you to be a part of an impactful role in enhancing the lives and safety of adults requiring support. In this meaningful role, you will be at the forefront of ensuring the protection and well-being of adults across six counties in Region 2 (including Whatcom to King counties), working closely with diverse communities and agencies to make a real difference. Join a collaborative team dedicated to safeguarding people from abuse, neglect, abandonment, and exploitation.
You will be responsible for overseeing the design, planning, and implementation of policies and procedures, ensuring that the region meets all compliance and quality assurance standards. As a key member of the management team, you will contribute to the development and revision of statewide policies, fostering long-range program objectives. With your leadership, the APS program will thrive through coordinated service delivery and collaborative partnerships with other DSHS divisions, community-based agencies, and governmental organizations.
This role will utilize a hybrid structure of telework from locations within Region 2, specifically Federal Way, Everett, or Lynnwood. If stationed in King County, employees may receive 5% premium pay in addition to the advertised salary and are eligible to receive a free ORCA card for transportation use. As an APS field role, this position requires frequent travel to fulfill job responsibilities effectively.
Some of what you will do
In your first six months, you will gain a comprehensive understanding of the APS program, confidently guide your team through policy implementation, and establish yourself as a proficient program manager. You will develop effective strategies to ensure thorough investigations and data-driven goals, creating a robust plan to meet program objectives.
If you are an experienced manager in the social service industry, we welcome you to bring your proficiency and dedication to this crucial role. Together, let's create a safer, healthier community for all.
Who Should Apply
Professionals with 9* years of experience planning, administrating developing, or delivering social and health service
programs; concurrent work experience should include:
* A master's degree in health or social science, public administration, or related discipline is preferred and will substitute for 6 years of above work experience. A bachelor's degree will substitute for 4 years of above work experience.
Preferred knowledge, skills, and abilities:
This job is classified as a WMS2.
Interested? Please list 3 professional references' contact information on your application and include your current resume and a cover letter explaining how your knowledge, skills, and abilities qualify you for this role.
Questions? Email bastrjl@dshs.wa.gov or phone Jenny at 360-791-4168, reference 01660. We partner with people to access support, care, and resources. To learn more about DSHS, go to .
The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
#WeAreHiring #InclusionWorks
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify is a registered trademark of the U.S. Department of Homeland Security.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
01
Do you have work experience remotely managing a large employee team over a geographical area?
02
Do you have work experience planning, administrating developing, or delivering social and health service programs?
Required Question
Location : Multiple Locations - Western Washington, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2025-01660
Department: Dept. of Social and Health Services
Division: ALTSA
Opening Date: 03/10/2025
Closing Date: 3/17/2025 11:59 PM Pacific
Description
Program Manager - Adult Protective Services (APS) Division
DSHS's invites you to be a part of an impactful role in enhancing the lives and safety of adults requiring support. In this meaningful role, you will be at the forefront of ensuring the protection and well-being of adults across six counties in Region 2 (including Whatcom to King counties), working closely with diverse communities and agencies to make a real difference. Join a collaborative team dedicated to safeguarding people from abuse, neglect, abandonment, and exploitation.
You will be responsible for overseeing the design, planning, and implementation of policies and procedures, ensuring that the region meets all compliance and quality assurance standards. As a key member of the management team, you will contribute to the development and revision of statewide policies, fostering long-range program objectives. With your leadership, the APS program will thrive through coordinated service delivery and collaborative partnerships with other DSHS divisions, community-based agencies, and governmental organizations.
This role will utilize a hybrid structure of telework from locations within Region 2, specifically Federal Way, Everett, or Lynnwood. If stationed in King County, employees may receive 5% premium pay in addition to the advertised salary and are eligible to receive a free ORCA card for transportation use. As an APS field role, this position requires frequent travel to fulfill job responsibilities effectively.
Some of what you will do
- Supervise staff and oversee the development and implementation of the APS program and policies.
- Set performance expectations, hire staff, and manage workflows. Provide training, coaching, evaluation, and take corrective actions when necessary.
- Ensure the APS training plan is current and implemented. Train staff and supervisors on current policies and procedures.
- Conduct meetings with staff and perform case staffing reviews.
- Prepare and conduct timely performance evaluations.
- Coordinate regional quality assurance activities and ensure compliance with policies.
- Provide consultation and outreach to APS staff and community organizations, including law enforcement, ombudsmen, and legal services.
- Attend local, regional, and statewide meetings, workgroup planning sessions, trainings, and workshops.
- Respond to information requests from ALTSA Headquarters, legislative liaisons, and the community.
- Assemble case chronologies and supporting documents upon request.
In your first six months, you will gain a comprehensive understanding of the APS program, confidently guide your team through policy implementation, and establish yourself as a proficient program manager. You will develop effective strategies to ensure thorough investigations and data-driven goals, creating a robust plan to meet program objectives.
If you are an experienced manager in the social service industry, we welcome you to bring your proficiency and dedication to this crucial role. Together, let's create a safer, healthier community for all.
Who Should Apply
Professionals with 9* years of experience planning, administrating developing, or delivering social and health service
programs; concurrent work experience should include:
- Leading, directing, and managing a large team in a diverse geographic area.
- Knowledge of programs administered by Aging Long-Term Support Administration. An understanding of laws and regulations regarding Adult Protective Services in Washington State and our Tribal Nations is preferred.
- Planning for program implementations, management of programs, and analyzing workload and staffing issues.
* A master's degree in health or social science, public administration, or related discipline is preferred and will substitute for 6 years of above work experience. A bachelor's degree will substitute for 4 years of above work experience.
Preferred knowledge, skills, and abilities:
- Communicate effectively both verbally and in writing.
- Interpret state and federal statutes and regulations pertaining to APS and communicate them clearly to staff.
- Analyze complex issues and develop effective solutions.
- Work cooperatively with long-term care providers, community organizations, and law enforcement.
- Supervise and manage professional staff, ensuring compliance with policies and quality assurance standards.
- Collaborate with multiple agencies, community groups, and provider networks.
This job is classified as a WMS2.
Interested? Please list 3 professional references' contact information on your application and include your current resume and a cover letter explaining how your knowledge, skills, and abilities qualify you for this role.
Questions? Email bastrjl@dshs.wa.gov or phone Jenny at 360-791-4168, reference 01660. We partner with people to access support, care, and resources. To learn more about DSHS, go to .
The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
#WeAreHiring #InclusionWorks
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify is a registered trademark of the U.S. Department of Homeland Security.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
01
Do you have work experience remotely managing a large employee team over a geographical area?
- Yes
- No
02
Do you have work experience planning, administrating developing, or delivering social and health service programs?
- Yes
- No
Required Question