Management Analyst, Senior*

Salary: $59,652.00 - $111,979.00 Annually
Location : Richmond, VA
Job Type: Full-Time
Job Number: 35M00000863
Department: Public Utilities
Opening Date: 03/10/2025
Closing Date: 3/17/2025 11:59 PM Eastern

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity...YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description
The City of Richmond Department of Public Utilities is currently seeking a qualified candidate for the position of Management Analyst, Senior. The selected individual will be a member of the DPU Communications Team, responsible for helping manage and support the department's mission to provide timely and accurate information to the public and internal audiences on utility services, programs, projects and consumer responsibilities. Efforts will focus on day-to-day management of staff and projects.

As assigned, work may include: managing the procedural and administrative aspects of the team, programs or projects; assisting with the development and editing of policies and procedures; data gathering, data compilation, basic analysis, and developing recommendations and reports.

Duties include but are not limited to

• Assist with comprehensive and strategic communications, marketing, public relations and outreach strategies for all five divisions (gas, water, wastewater, stormwater, streetlights) within the Department of Public Utilities to enhance customer service and public awareness.
• Actively manage the day-to-day activities of the communications and marketing analysts to ensure the successful execution of communications and outreach.
• Assist with management of the department websites, including all written and digital content.
• Assist and/or lead the development of a robust social media strategy and assist with development of content across all platforms (i.e. X/Twitter, Facebook, Instagram, Nextdoor, LinkedIn, etc.).
• Assist with the development of print and digital collateral materials for the department, including annual reports, brochures, signs, posters, banners, infographics, etc.
• Support regulatory compliance requirements through various means (i.e. videos, PSAs, tours, outreach and community involvement).
• Lead communication efforts for routine and emergency utility project impacts and updates.
• Conduct research, provide updates, make recommendations and implement solutions to achieve project goals and objectives.
• Support emergency communications in the event of utility related emergencies.
• Lead, develop and participate in meetings, community events and other outreach activities during evening or weekend hours.
• Develop presentations as needed.

**This position is considered Essential. The incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions, and inclement weather.**
Qualifications, Special Certifications and Licenses
MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in Communications, Business, Public Administration or similar field.
• Four years of journey-level professional experience in area related to assignment, such as program/project management or management/policy/financial analysis
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

PREFERRED TRAINING AND EXPERIENCE:

• Adobe Creative Cloud Suite.
• Advanced Microsoft Outlook, Word, Excel and PowerPoint skills.
• Three years of professional communications, marketing or outreach experience in the water and/or gas utility industry.
• Two years of communications or outreach experience in a local government utility.
• Two years of managing staff to include managing workflow, leading teams to high levels of performance, evaluating performance and providing feedback.
• Two years of project management experience.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Outlook, Word, Excel and PowerPoint.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• None required

KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience leading a dynamic team in a fast-paced environment.
• Considerable project management experience to include developing effective relationships to enhance success.
• Computer proficiency, including Microsoft Outlook, Word and Excel are a must - advanced skills are desired.
• Must possess the ability to think strategically, manage time effectively and multi-task.
• This position will demonstrate excellent customer service and be adept at learning new and complex industries/companies, products, or technical knowledge and effectively conveying that knowledge.
• Must have excellent written and verbal communication skills, and interpersonal skills.
• This position will demonstrate strong analytical/problem solving skills, be innovative in proposing solutions, and possess diplomacy and work well in a team-oriented environment.
• This position requires a candidate who is a strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight.

Americans with Disabilities Act Requirements
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; frequently reach and finger; and occasionally climb, balance, stoop, kneel, crouch, crawl, reach, stand, push, pull, lift, walk, grasp, and feel. The working conditions may not include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.
Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.
With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
01

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02

5-point Veteran's must have been discharged under honorable conditions and had one of the following:Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03

How many years of experience do you have in the utility industry?

• One year to three years
• Three to five years
• Five years or more

04

How many years of experience do you have managing staff?

• One year to three years
• Three to five years
• Five years or more

05

How many years of experience do you have creating communications plans?

• One year to three years
• Three to five years
• Five years or more

06

Do you have a Bachelor's degree in Communications, Business, Public Administration or similar field?

• Yes
• No

Required Question