Quality Assurance Specialist (Open and Promotional)

Salary : $82,700.80 - $103,396.80 Annually
Location : County of San Mateo, CA
Job Type: Regular
Job Number: G238X
Department: Human Services Agency
Opening Date: 03/11/2025
Closing Date: 4/7/2025 11:59 PM Pacific
Bargaining Unit: 08

Description
The Human Services Agency (HSA) of the County of San Mateo is seeking qualified candidates for Quality Assurance Specialist.

Under general supervision, the Quality Assurance Specialist will conduct a variety of duties including case reviews and collecting and disseminating data reports. The Quality Assurance Specialist will complete case reviews and reporting in accordance with established County policies and procedures and program regulations.

Examples of duties may include, but are not limited to, the following:

• Conduct case reviews for Employment Services branch of HSA.
• Assist in collecting and disseminating quality assurance and work participation rate data - identify error trends and assist in developing training curriculum.
• Provide assistance in interpretation of data and reports, analyze and identify trends and assist in developing recommendations.
• Interpret and apply public assistance laws, rules, and regulations.
• Based on established federal, state and County guidelines; verify clients have been issued program services correctly.
• Arrange and conduct training for staff.
• Create graphs, charts, and summary reports to communicate the findings to various stakeholders.
• Make presentations and facilitate discussions regarding review findings.
• Resolve casework problems and make recommendations for solutions.
• Assist in development of program recommendations for improvement.
• Assist with state quality control reviews and audits.
• Establish and maintain effective communication and working relationships across departments/units.
• Utilize data processing systems.
• Prepare, maintain, and interpret reports and records.
• Participate in workgroups, meetings and trainings as assigned.
• Participate in all staff meetings and trainings.
• Principles and procedures of public assistance programs.
• Complete random case reviews as assigned by Supervisor.
• Other duties as assigned.

The ideal candidate will have professional experience in case management and quality assurance including assessment, counseling, and client case management; case reviews and data reporting; demonstrate political astuteness working with Agency Managers and Directors; experience interpreting laws, rules, regulations, standards, policies, and procedures; and be highly proficient in using standard computer software programs for word processing, data reports, spreadsheets, or databases. In addition, the candidate must possess excellent interpersonal and writing skills and have a general understanding of the principles, practices and techniques of career and vocational assessment and counseling, problem solving, and interviewing.

Qualifications

Knowledge of:

• Principles, practices and techniques of career and vocational assessment and counseling, including interviewing and problem solving techniques.
• Community resources and referral services.
• Employment practices and strategies and local labor market trends.
• Educational and employment training schools, programs and services.
• Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines.
• Computer applications related to the work.
• Office administrative practices and procedures, including records management and the operation of standard office equipment.

Skill/Ability to:

• Assess and counsel job seeking clients effectively and assist them in employment problem solving and decision making.
• Develop individualized, practical and effective employment training plans.
• Establish and maintain effective working relationships with clients, employers, schools, County staff and others.
• Plan and conduct individual and group vocational exercises and workshops.
• Communicate effectively, both orally and in writing.
• Understand, explain and apply laws, rules, regulations, policies and procedures.
• Exercise sound independent judgment within established policies and guidelines.
• Maintain accurate records and files and prepare clear and concise reports, correspondence and other written materials.

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Employment Services Specialist I: Bachelor's degree in public administration, human resources, psychology, social sciences, education or a related field.

Employment Services Specialist II: Two years of professional experience providing a variety of employment services to clients including assessment, counseling and case management.

Application/Examination
Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination.

All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click on the "Apply" button. If you are not on the County's website, please go to to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT SCHEDULE
Final Filing Date: Monday, April 7, 2025 at 11:59 p.m. PST
Application Screening: Tuesday, April 8, 2025Panel Interviews: Thursday, April 17, 2025
About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
Analyst: Arlene Cahill (Employment Services Specialist II - G238)
Please visit for a complete listing of all benefits for this classification.
Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.

As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.
County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.
01

IMPORTANT - PLEASE READ CAREFULLY: Applicants for this position are required to submit responses to the following supplemental questions. Your responses will give us information about your background and experience related to this position and will be used in the selection process. Be concise and specific. Completeness, neatness, clarity of expression, grammar, spelling and ability to follow instructions will be considered in the evaluation process. Information presented in your application or resume will not be accepted in lieu of answering these questions in detail.

• I have read and understand this important information.

02

Describe your work experience providing educational support services, career counseling, and/or employment services, including assessment to clients. Include in your response the following information: A) where the experience was gained; B) your role and duties performed; C) length of experience; D) population(s) you served; and E) the challenges you encountered.
03

What is the role of quality assurance in an organization? How have you used data in continuous quality improvement?
04

Describe how your education, work experience and background, qualifies you for the Quality Assurance Specialist II position in the Human Services Agency.
Required Question