Enterprise Manager SVC Applications
Apply NowCompany: Temple Health
Location: Philadelphia, PA 19120
Description:
The Enterprise Manager, Service Applications will collaborate with key business stakeholders in IT, Human Resources, Facility, and other functional areas to identify needs optimize and expand service-related capabilities and assigned ancillary applications. The position will support initiating, planning and managing projects in consultation with senior management and key business stakeholders; perform regular platform configuration and upgrades to ensure support and currency; optimize services and leverage new and existing capabilities; manage lifecycle activities including customization, integration, platform administration and operation; monitor and report on service levels and manage and direct assigned staff activities.
Education
Bachelors Degree : in Computer Science, Information Science, Engineering, or related field (Required)
Combination of relevant education and experience may be considered in lieu of degree.
Experience
3 Years experience in information services and technology, with at least 1 year in a management or lead role in a service-oriented setting requiring customer interaction (Required)
3 Years experience with gathering requirements, designing and documenting process, workflow and performance standards, configuring, developing, deploying and administering enterprise applications (Required)
General Experience with software lifecycle tools and methodology (Required)
1 Year experience with ServiceNow or similar service desk applications (Preferred)
1 Year experience with ITIL processes (Preferred)
1 Year experience with scripting and markup tools such as Javascript, AngularJS, Bootstrap, CSS, HTML (Preferred)
General Experience with service and collaboration applications such as service desk, policy, contract, or facility management (Preferred)
General Experience in managing and supporting applications in a healthcare environment (Preferred)
Your Tomorrow is Here!
Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.
To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here!
Equal Opportunity Employer/Veterans/Disabled
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Your Tomorrow is Here!
Temple Health is committed to setting new standards for preventing, diagnosing and treating major diseases in our community and across the nation. Achieving that goal means investing in our employees' success through staff and leadership development. Our recruitment strategy is to attract and retain a diverse, high performing workforce that fosters a healthy, safe and productive environment for our patients and colleagues alike.
Education
Bachelors Degree : in Computer Science, Information Science, Engineering, or related field (Required)
Combination of relevant education and experience may be considered in lieu of degree.
Experience
3 Years experience in information services and technology, with at least 1 year in a management or lead role in a service-oriented setting requiring customer interaction (Required)
3 Years experience with gathering requirements, designing and documenting process, workflow and performance standards, configuring, developing, deploying and administering enterprise applications (Required)
General Experience with software lifecycle tools and methodology (Required)
1 Year experience with ServiceNow or similar service desk applications (Preferred)
1 Year experience with ITIL processes (Preferred)
1 Year experience with scripting and markup tools such as Javascript, AngularJS, Bootstrap, CSS, HTML (Preferred)
General Experience with service and collaboration applications such as service desk, policy, contract, or facility management (Preferred)
General Experience in managing and supporting applications in a healthcare environment (Preferred)
Your Tomorrow is Here!
Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.
To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here!
Equal Opportunity Employer/Veterans/Disabled
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Your Tomorrow is Here!
Temple Health is committed to setting new standards for preventing, diagnosing and treating major diseases in our community and across the nation. Achieving that goal means investing in our employees' success through staff and leadership development. Our recruitment strategy is to attract and retain a diverse, high performing workforce that fosters a healthy, safe and productive environment for our patients and colleagues alike.