Manager - POS Development
Apply NowCompany: Costco
Location: Issaquah, WA 98027
Description:
As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team's strategic vision and plan and ensuring that your team's actions align with the larger goals of the company and the IT Division.
Point of Sale Development is responsible for system changes in our Warehouse Point of Sale systems. Responsibilities include managing and deploying OS & Software changes for both distributed servers and applications in our warehouse as well as centralized cloud based services and applications. This team uses both external and internal development teams for enhancements as well as system administration and configuration of COTS packages.
The Point of Sale Development team also manages several vendors to provide enhancements and 3rd level support and maintenance of our systems. This requires contract updates, schedules, stakeholder presentations, backlog reviews, software enhancements, software maintenance, software migrations, support follow up, escalations, performance metrics, billing, disputes, and reviews.
As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and "open door" communication.
Job Duties/Essential Functions
INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.
MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.Participates in triage of major issues and assists with escalations to ensure POS systems are available to members at all warehouses in the US and Canada.
ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department and service budgets. Ability to research and explain budget variances and disputes for service. Understands requirements for IT hourly employees including on call, training, and scheduling hourly requirements.
MANAGING PERFORMANCE: Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skills, and ability. Sets objectives, discusses personal and department goals and follows up to assess performance
COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management. Communicates technical issues to senior leadership for awareness and escalation if needed.
SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations. Able to handle high-stress situations and make decisions confidently and quickly.
INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Take the time to get to know or reach out to candidates who show potential that may not come forward on their own. Ensuring a workplace where everyone feels they can be themselves and their opinions are valued.
COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.
Takes special attention to the unique compliance requirements of a POS system.
Owner of numerous SOX & PCI controls regarding the function and control of POS Systems.
Reviews and signs daily, monthly, and quarterly audits of all controls.
Participates in internal and external audits for both SOX and PCI.
Develops and maintains positive working relationships with IS and business stakeholders.
This is a full-time management/leadership position (45 hours per week).
Regular and reliable workplace attendance at your assigned location.
Non-Essential Functions
Assists in other areas of the department as necessary.
Assists in other areas of the company as necessary.
Ability to operate vehicles, equipment or machinery.
Same as essential functions
Experience, Skills, Education & Licenses/Certifications
Required:
5 years of Point of Sale Leadership and experience developing Point of Sale software and systems
Experienced in Point of Sale (POS) systems and integration of payment, pricing, tax, accounting, reconciliation, loyalty, returns, membership, promotions, and orders
Development and implementation experience with microservice framework and cloud native applications
Understanding of CI/CD pipelines, containerization, network security and user access management (IAM)
Development experience in Java and/or JavaScript web frameworks using Spring Boot, Node.js, Vue.js etc.
Knowledge of data models and database technologies like MongoDB, PostgreSQL or MySQL
Management experience in implementation of high available, redundant and scalable solutions
Proven ability to effectively manage and deliver high priority initiatives and projects
Demonstrated ability to manage vendors, contracts, budgets, and disputes
Experience with maintaining SOX and/or PCI Compliance controls
Available to work evenings, weekends, and holidays when required
HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion)
Recommended:
Experience with the use and support of Point of Sale & Fuel systems
Strong partnerships and cross team collaboration with IT support teams
Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.
Successful internal candidates will have spent one year or more on their current team.
Other Conditions
Management will review the Job Analysis for this position prior to a job offer.
Required Documents
Cover Letter
Resume
Last two performance reviews
Attendance records for current year (Do not include absences covered by paid sick/personal time,
FMLA or other protected absences.)
California applicants, please click here to review the Costco Applicant Privacy Notice.
Point of Sale Development is responsible for system changes in our Warehouse Point of Sale systems. Responsibilities include managing and deploying OS & Software changes for both distributed servers and applications in our warehouse as well as centralized cloud based services and applications. This team uses both external and internal development teams for enhancements as well as system administration and configuration of COTS packages.
The Point of Sale Development team also manages several vendors to provide enhancements and 3rd level support and maintenance of our systems. This requires contract updates, schedules, stakeholder presentations, backlog reviews, software enhancements, software maintenance, software migrations, support follow up, escalations, performance metrics, billing, disputes, and reviews.
As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and "open door" communication.
Job Duties/Essential Functions
INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.
MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.Participates in triage of major issues and assists with escalations to ensure POS systems are available to members at all warehouses in the US and Canada.
ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department and service budgets. Ability to research and explain budget variances and disputes for service. Understands requirements for IT hourly employees including on call, training, and scheduling hourly requirements.
MANAGING PERFORMANCE: Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skills, and ability. Sets objectives, discusses personal and department goals and follows up to assess performance
COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management. Communicates technical issues to senior leadership for awareness and escalation if needed.
SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations. Able to handle high-stress situations and make decisions confidently and quickly.
INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Take the time to get to know or reach out to candidates who show potential that may not come forward on their own. Ensuring a workplace where everyone feels they can be themselves and their opinions are valued.
COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.
Takes special attention to the unique compliance requirements of a POS system.
Owner of numerous SOX & PCI controls regarding the function and control of POS Systems.
Reviews and signs daily, monthly, and quarterly audits of all controls.
Participates in internal and external audits for both SOX and PCI.
Develops and maintains positive working relationships with IS and business stakeholders.
This is a full-time management/leadership position (45 hours per week).
Regular and reliable workplace attendance at your assigned location.
Non-Essential Functions
Assists in other areas of the department as necessary.
Assists in other areas of the company as necessary.
Ability to operate vehicles, equipment or machinery.
Same as essential functions
Experience, Skills, Education & Licenses/Certifications
Required:
5 years of Point of Sale Leadership and experience developing Point of Sale software and systems
Experienced in Point of Sale (POS) systems and integration of payment, pricing, tax, accounting, reconciliation, loyalty, returns, membership, promotions, and orders
Development and implementation experience with microservice framework and cloud native applications
Understanding of CI/CD pipelines, containerization, network security and user access management (IAM)
Development experience in Java and/or JavaScript web frameworks using Spring Boot, Node.js, Vue.js etc.
Knowledge of data models and database technologies like MongoDB, PostgreSQL or MySQL
Management experience in implementation of high available, redundant and scalable solutions
Proven ability to effectively manage and deliver high priority initiatives and projects
Demonstrated ability to manage vendors, contracts, budgets, and disputes
Experience with maintaining SOX and/or PCI Compliance controls
Available to work evenings, weekends, and holidays when required
HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion)
Recommended:
Experience with the use and support of Point of Sale & Fuel systems
Strong partnerships and cross team collaboration with IT support teams
Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.
Successful internal candidates will have spent one year or more on their current team.
Other Conditions
Management will review the Job Analysis for this position prior to a job offer.
Required Documents
Cover Letter
Resume
Last two performance reviews
Attendance records for current year (Do not include absences covered by paid sick/personal time,
FMLA or other protected absences.)
California applicants, please click here to review the Costco Applicant Privacy Notice.