Site Merchant

Our Story

Introduced in 2006, Madewell is a premium denim brand for men and women. Beautiful construction, the world's finest fabrics and an original approach to design-we don't spare any details. No one makes denim like we do, but we don't stop there. The perfect tee, the most versatile shoe, an essential leather bag-if it came from us, it's made well.

Beyond our impeccably designed products, we're committed to making a difference. At Madewell we believe in being better when it comes to sustainability. We're committed to exploring new ways to protect our planet and its people-and that means thinking about how our clothes are made from start to finish. Our story is just unfolding and there's so much more to come. Join us at Madewell.

Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.

Overview: The Site Merchant is a business owner responsible for e-commerce financial performance through visual site organization, product uploading, customer site experience, and daily adjustments based on site analytics. This role will manage and be the leader for all site launches and promotional changes. The Site Merchant will also use merchandise reporting to develop an in-depth understanding of online product performance and customer habits.

The Role + Purpose:

• Review the site daily with customer-first mindset; reacting to current business & changing trends
• Partner with Merchant and Creative teams to develop seasonal strategies including special shop concepts, page layouts, navigation and category content that supports brand initiatives and big ideas
• Partner with Site Operations team to execute and oversee setup and proofing of bi-monthly site refreshes and product launches across mobile web, desktop web and mobile app
• Analyze site launch performance to identify opportunities to increase sales and site conversion
• Partner with Site Experience, Merchandising, Digital Engineering and UX teams to create new features that optimize the site experience, support key merchandising strategies, and increase conversion
• Manage taxonomy and navigation of site, partnering with Merchandising team on big ideas and key categories as well as analyzing click data and top search terms to continuously improve customer experience
• Own setup and proofing of all promotions
• Partner with e-mail marketing team to ensure linking and product is easily findable to ensure best customer experience
• Create and present quarterly hindsight for site; analyze site data including search terms, by category by week site KPIs looking for opportunities or patterns to provide recommendations for future strategies
• Partners with SEO team on best practices and page management
• Patterns other web sites, comparing product and functionality

Qualifications:

• 4+ years of experience in site merchandising
• Self-starter with consistent work ethic
• Strong process orientation and ability to understand system dependencies is a must
• High taste level and creative lens with ability to creatively merchandise lines on the site
• Extreme attention to detail
• Strategic thinker with ability to analyze and synthesize information, conclusions and recommend actions
• Ability to build and maintain productive cross-functional relationships to drive results in a collaborative way
• Lead and manage a team
• Organized and autonomous in managing tasks to ensure deadlines are met
• Comfortable shifting back and forth between tactical execution and strategic thinking

#LI-Hybrid #LI-ED1

We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We're always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.

Benefits + Perks

• Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.
• Associate Discount - We love our products just as much as you do! That's why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).
• Flex Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday year-round.
• Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.
• Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.

Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Salary Range: $86,400.00 - $108,000.00

At J.Crew Group (JCG) we aim to pay competitively for our company's size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate's geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group's competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.