Digital Banking - Digital Program Analyst II
Apply NowCompany: Mission Federal Credit Union
Location: San Diego, CA 92154
Description:
SUMMARY: The Product Owner Analyst orchestrates the delivery of value to our users. Entrusted with the tactical and operational leadership of the product development lifecycle, this role is responsible for aligning team objectives with Mission Fed strategy and supporting the development and optimization of our digital banking products. Provides agile leadership, exercises independent judgment and independent coaching-approach to team members and stakeholders. Acts as the voice of members, users and stakeholders while prioritizing the backlog to achieve stakeholder goals focusing on innovation and user experience, leveraging product management techniques.
KEY RESPONSIBILITIES:
1. Translates business strategies and needs into execution ready work for agile teams; work with the VP Digital Channels & Strategy to define team goals and strategy, ensuring alignment with value stream vision.
2. Partner with the VP Digital Channels & Strategy, stakeholders, and Product Owner Analyst peers across the organization and determine team capacity and resource availability to achieve defined business outcomes and identify and propose resolution to dependencies.
3. Guide the agile team with a clear "who, why, when and what" to empower the "how."
4. Manage the product backlog, prioritize features and lead tactical discussions on the inclusion or exclusion of sprint backlog items, balancing team capacity and velocity with strategic vision.
5. Promote and support continuous improvement in processes and practices within the teams. Manage the full product lifecycle from concept, design, development, launch and informed enhancement.
6. Track and analyze digital banking product performance metrics including system and usage analysis to inform system optimization strategies.
7. Balance business objectives, technical feasibility, and user experience in decision making.
8. Define project scope, objectives, involve relevant stakeholders, and lead the requirements gathering process, planning, design, and deployment schedule of products and features.
9. Create product and feature requirements that clearly articulate functional and nonfunctional targets, journey maps, acceptance criteria, user need, and which Mission Fed objectives are supported by the change.
10. Stay abreast of technology trends in the digital banking space, FinTech's and banking industry best practices.
11. Collaborate with cross functional teams in the design of new features, workflows, and enhancements.
12. Maintains in-depth knowledge of and complies with all Mission Fed departmental and security policies and procedures, as well as federal regulations applicable to the position, including BSA Requirements. Completes all required compliance training as assigned.
13. Performs other duties as assigned.
QUALIFICATIONS:
Education: Bachelor's Degree required, preferably in Computer Science, or Information Systems field. Current Agile Product Owner or Scrum Master certification(s) required.
Experience: Two or more years related experience within agile teams to include a minimum of one year experience as a Product Owner or five or more years as an analyst in the digital banking industry or customer service agent in finance is required. Proficiency and experience in translating strategic vision into actionable, detailed team-level objectives. Experience with agile tools such as Jira, ADO, Confluence, or similar. Experience coaching and facilitating cross-functional teams and projects. Familiar with the Scaled Agile Framework. In-depth knowledge of the software development lifecycle a plus. Outstanding skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency. Experience working with end users and eliciting feedback or concerns about functionality and the user experience is required.
COMPETENCIES:
Skills & Abilities: The ideal candidate will be self-directed and self-motivated, have strong attention to detail and organizational skills. Must have solid problem recognition, solving and resolution skills, and be multi-task oriented with a bias toward action. Excellent oral and written communications skills are required.
Software: Strong working knowledge of Microsoft Office365 platform, Monday.com, and Azure DevOps. Working knowledge of Visio, and Figma or a similar design software. Other software as required. Experience with tools such as SQL, Power BI, Domo, Tableau or similar.
PHYSICAL DEMANDS/WORKING CONDITIONS:
Frequent sitting and repetitive use of the hand involving: simple grasping and fine manipulation.
Commented [BM1]: Moved to software. Three years experience captured above with five years as an analyst. Commented [BM2]: Already mentioned above, "Five or more years as an analyst in digital banking industry"
Occasional walking, standing, bending (neck & waist), squatting, kneeling, twisting (neck & waist), repetitive use of the hand involving: power grasping, pushing & pulling, reaching (above & below shoulder level), and lifting & carrying (0-25 lbs.).
**Critical features of this job are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.**
Base Salary: *$84,000- $105,000 per year.
Actual base salary within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act ("CCPA")/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who are subject to the CCPA/CPRA.
Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law. INDMF
KEY RESPONSIBILITIES:
1. Translates business strategies and needs into execution ready work for agile teams; work with the VP Digital Channels & Strategy to define team goals and strategy, ensuring alignment with value stream vision.
2. Partner with the VP Digital Channels & Strategy, stakeholders, and Product Owner Analyst peers across the organization and determine team capacity and resource availability to achieve defined business outcomes and identify and propose resolution to dependencies.
3. Guide the agile team with a clear "who, why, when and what" to empower the "how."
4. Manage the product backlog, prioritize features and lead tactical discussions on the inclusion or exclusion of sprint backlog items, balancing team capacity and velocity with strategic vision.
5. Promote and support continuous improvement in processes and practices within the teams. Manage the full product lifecycle from concept, design, development, launch and informed enhancement.
6. Track and analyze digital banking product performance metrics including system and usage analysis to inform system optimization strategies.
7. Balance business objectives, technical feasibility, and user experience in decision making.
8. Define project scope, objectives, involve relevant stakeholders, and lead the requirements gathering process, planning, design, and deployment schedule of products and features.
9. Create product and feature requirements that clearly articulate functional and nonfunctional targets, journey maps, acceptance criteria, user need, and which Mission Fed objectives are supported by the change.
10. Stay abreast of technology trends in the digital banking space, FinTech's and banking industry best practices.
11. Collaborate with cross functional teams in the design of new features, workflows, and enhancements.
12. Maintains in-depth knowledge of and complies with all Mission Fed departmental and security policies and procedures, as well as federal regulations applicable to the position, including BSA Requirements. Completes all required compliance training as assigned.
13. Performs other duties as assigned.
QUALIFICATIONS:
Education: Bachelor's Degree required, preferably in Computer Science, or Information Systems field. Current Agile Product Owner or Scrum Master certification(s) required.
Experience: Two or more years related experience within agile teams to include a minimum of one year experience as a Product Owner or five or more years as an analyst in the digital banking industry or customer service agent in finance is required. Proficiency and experience in translating strategic vision into actionable, detailed team-level objectives. Experience with agile tools such as Jira, ADO, Confluence, or similar. Experience coaching and facilitating cross-functional teams and projects. Familiar with the Scaled Agile Framework. In-depth knowledge of the software development lifecycle a plus. Outstanding skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency. Experience working with end users and eliciting feedback or concerns about functionality and the user experience is required.
COMPETENCIES:
Skills & Abilities: The ideal candidate will be self-directed and self-motivated, have strong attention to detail and organizational skills. Must have solid problem recognition, solving and resolution skills, and be multi-task oriented with a bias toward action. Excellent oral and written communications skills are required.
Software: Strong working knowledge of Microsoft Office365 platform, Monday.com, and Azure DevOps. Working knowledge of Visio, and Figma or a similar design software. Other software as required. Experience with tools such as SQL, Power BI, Domo, Tableau or similar.
PHYSICAL DEMANDS/WORKING CONDITIONS:
Frequent sitting and repetitive use of the hand involving: simple grasping and fine manipulation.
Commented [BM1]: Moved to software. Three years experience captured above with five years as an analyst. Commented [BM2]: Already mentioned above, "Five or more years as an analyst in digital banking industry"
Occasional walking, standing, bending (neck & waist), squatting, kneeling, twisting (neck & waist), repetitive use of the hand involving: power grasping, pushing & pulling, reaching (above & below shoulder level), and lifting & carrying (0-25 lbs.).
**Critical features of this job are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.**
Base Salary: *$84,000- $105,000 per year.
Actual base salary within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act ("CCPA")/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who are subject to the CCPA/CPRA.
Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law. INDMF