IT Service Manager
Apply NowCompany: State of Michigan
Location: Lansing, MI 48911
Description:
Salary: $55,279.00 - $109,091.00 Annually
Location : Lansing, MI
Job Type: Unclassified
Job Number: 0317-04-2025
Department: Legislative Council
Opening Date: 03/10/2025
Closing Date: 3/23/2025 5:00 PM Eastern
Bargaining Unit: N/A
Job Description
This position is responsible for managing IT Service Delivery, including installation, troubleshooting, user assistance, and training. This role involves ensuring the delivery of high-quality IT services, optimizing service delivery processes, and leading the services team. As the leader of a small services team, this position will perform day to day help desk support activities as required.
The LSB is a non-partisan legislative information and service agency that is part of the Legislative Council. The agency provides bill drafting, research, printing, technology, telecom, and other services to all members of the Michigan Legislature to support the lawmaking process. The IS Division provides bill drafting and amending tools, internet and telephone services, software for consolidated chamber automation, and maintains public and internal websites.
This is a full-time position (37.5 hours per week), Mon-Fri, 8:30 am to 5:00 pm. Work is performed on-site in our Lansing office. Remote work is not available for this position.
Required Education and Experience
Additional Requirements and Information
Online applications only are being accepted through the State of Michigan's NEOGOV job posting website at
Applicants must include the following three items as separate attachments in the online application for full consideration:
Cover letter outlining interest and qualifications. Resume. A copy of college transcripts.
The deadline to apply is 5:00 pm on Sunday, March 23, 2025.
The Legislative Council is a nonpartisan legislative information and service agency. This is an unclassified, non-Civil Service position in State government. All Legislative Council employees are considered "at-will," except for LSB Printing Division union members. Employees are required to be non-partisan and maintain confidentiality.
This job is located at Boji Tower, 124 W. Allegan Street, Lansing, Michigan.
For questions, call the Legislative Service Bureau Human Resources Office at (517) 373-9643.
For technical support with your application, call NeoGov Live Applicant Support at (855) 524-5627.
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the for the agency that posted this position vacancy.
State employment benefits include everything from health insurance to retirement income and are worth about 40% of your salary. Employee premiums shares are required for most insurances.
This page gives a brief explanation of some of the benefits that are provided by the Legislative Council. See details on these and other employment information.
Leave Time
Full-time employees receive between 15 and 35 vacation leave days per year and13 sick days per year.
Holidays
Legislative Council employees receive 13 scheduled holidays each year.
Alternative Work Schedules
Flexible work schedules are available in some jobs. Flexible schedules may be limited to certain time periods per year.
Insurance and Other Benefits
Insurances include health, vision, dental and life. Employees also have the option to purchase voluntary insurances for additional life, accidental death, long term disability, long term care, and legal services, to name a few. Premiums vary for these insurances. Flexible spending accounts for medical expenses and child care are also available.
Deferred Compensation
Employees may invest income in a tax-deferred retirement investment program. The state offers two optional deferred compensation plans, the 457 and 401(k). Employees decide the amount deducted from each paycheck.
Retirement
Employees receive a minimum 4% state contribution toward their defined contribution retirement fund. If an employee elects to contribute more, the state will match that percentage (up to 3%).
Location : Lansing, MI
Job Type: Unclassified
Job Number: 0317-04-2025
Department: Legislative Council
Opening Date: 03/10/2025
Closing Date: 3/23/2025 5:00 PM Eastern
Bargaining Unit: N/A
Job Description
This position is responsible for managing IT Service Delivery, including installation, troubleshooting, user assistance, and training. This role involves ensuring the delivery of high-quality IT services, optimizing service delivery processes, and leading the services team. As the leader of a small services team, this position will perform day to day help desk support activities as required.
The LSB is a non-partisan legislative information and service agency that is part of the Legislative Council. The agency provides bill drafting, research, printing, technology, telecom, and other services to all members of the Michigan Legislature to support the lawmaking process. The IS Division provides bill drafting and amending tools, internet and telephone services, software for consolidated chamber automation, and maintains public and internal websites.
This is a full-time position (37.5 hours per week), Mon-Fri, 8:30 am to 5:00 pm. Work is performed on-site in our Lansing office. Remote work is not available for this position.
Required Education and Experience
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 10 years of experience in IT service management or related field.
- At least 5 years of leadership experience in managing ITSM teams.
- Equivalent combination of education and experience acceptable.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in ITSM tools and software.
- Strong analytical and problem-solving skills.
- Ability to simultaneously manage multiple priorities and projects.
- Strategic thinker with the ability to translate business needs into IT service solutions.
- Customer-focused with a commitment to delivering high-quality IT services.
- Proactive and results-oriented with a drive for continuous improvement.
- Strong organizational and time management skills.
- Displays a collaborative attitude toward co-workers and other Legislative Council staff.
- Provides high-quality services and products to members of the Legislature and other customers.
- Acts in a professional manner.
- Takes initiative in improving one's knowledge, skills, and judgment to better serve the Legislature.
Additional Requirements and Information
Online applications only are being accepted through the State of Michigan's NEOGOV job posting website at
Applicants must include the following three items as separate attachments in the online application for full consideration:
The deadline to apply is 5:00 pm on Sunday, March 23, 2025.
The Legislative Council is a nonpartisan legislative information and service agency. This is an unclassified, non-Civil Service position in State government. All Legislative Council employees are considered "at-will," except for LSB Printing Division union members. Employees are required to be non-partisan and maintain confidentiality.
This job is located at Boji Tower, 124 W. Allegan Street, Lansing, Michigan.
For questions, call the Legislative Service Bureau Human Resources Office at (517) 373-9643.
For technical support with your application, call NeoGov Live Applicant Support at (855) 524-5627.
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the for the agency that posted this position vacancy.
State employment benefits include everything from health insurance to retirement income and are worth about 40% of your salary. Employee premiums shares are required for most insurances.
This page gives a brief explanation of some of the benefits that are provided by the Legislative Council. See details on these and other employment information.
Leave Time
Full-time employees receive between 15 and 35 vacation leave days per year and13 sick days per year.
Holidays
Legislative Council employees receive 13 scheduled holidays each year.
Alternative Work Schedules
Flexible work schedules are available in some jobs. Flexible schedules may be limited to certain time periods per year.
Insurance and Other Benefits
Insurances include health, vision, dental and life. Employees also have the option to purchase voluntary insurances for additional life, accidental death, long term disability, long term care, and legal services, to name a few. Premiums vary for these insurances. Flexible spending accounts for medical expenses and child care are also available.
Deferred Compensation
Employees may invest income in a tax-deferred retirement investment program. The state offers two optional deferred compensation plans, the 457 and 401(k). Employees decide the amount deducted from each paycheck.
Retirement
Employees receive a minimum 4% state contribution toward their defined contribution retirement fund. If an employee elects to contribute more, the state will match that percentage (up to 3%).