Ice Arena Operations Manager (12031, Grade 24)

Salary: $63,891.00 - $113,151.00 Annually
Location : Rockville, MD
Job Type: Career
Job Number: R03727
Department: MC Parks
Division: Enterprise Division
Opening Date: 03/10/2025
Closing Date: Continuous

Description

The Maryland-National Capital Park and Planning Commission (M-NCPPC), a six-time National Recreation and Parks Association Gold Medal Award Winner, is seeking an Operations Manager to work within Montgomery Parks at the Cabin John Ice Rink in Rockville, MD, and the Wheaton Ice Arena in Wheaton, MD. The Department serves a diverse population of more than one million residents in Montgomery County, Maryland, and manages 421 parks on more than 37,000 acres of parkland. The Department has an annual operating budget of over $100 million, a six-year Capital Improvement Program of over $180 million, and a career staff of nearly 800 employees.

The Montgomery County Parks Enterprise Division is seeking an Operations Manager to provide oversight of maintaining four (4) ice surfaces (Two NHL, Studio, and Olympic Rinks) and maintenance at Cabin John Ice Rink and Wheaton Ice Arena including dasher board systems and glass; operate and maintain all ice equipment to include three ice resurfaces, ice edgers, and ice making equipment; operate and assist the Facility Managers with maintaining the five buildings equipment to include CO sensors, fire suppression system, security system, HVAC, and building inspections; operate three refrigeration systems (Glycol/R22 and Ammonia plants)and other associated components to include energy efficient compressors, three dehumidification units, three cooling towers, etc.; as well as oversee ground maintenance. This position will also assist the facility managers with overseeing the custodial services and building maintenance. Additional tasks will include procurement, budget management, personnel management (hiring, training, and supervising Zamboni drivers and custodians), and emergency response. Performs other duties as assigned.

The incumbent will be expected to work flexible hours, including weekends and holidays, and serve as a manager on duty during various scheduled shifts.

Examples of Important Duties
Manager

• Manage and coordinate maintenance with other staff on four ice surfaces (NHL, Studio, Olympic): Perform proper ice maintenance procedures, including resurfacing, measurements, edging, etc., on a regular schedule. Ensure the ice rink is always in good condition, including dasher boards, glass, doors, kickplates, hockey boxes, Zamboni doors, threshold, netting, etc. Make repairs or replace them as needed. Maintain and repair hockey nets.
• Under the direction of the Facility Managers, assist with preventative maintenance on all ice equipment: perform routine maintenance on five Zambonis and ice edgers and basic repairs.
• Assist with maintaining the three refrigeration systems (Glycol/R22 & Ammonia) and other associated components, including compressors, three dehumidification units, three cooling towers, etc.: perform routine tasks, record readings, and other information.
• In conjunction with the Facility Managers, oversee the building maintenance (interior and exterior), service, and projects, including HVAC, plumbing, electrical, security system, CO sensors, equipment control systems, fire suppression system, roof, keys, locks, and other major building systems.
• Assist the Facility Managers and Construction Supervisor with managing and overseeing renovations and building projects.
• Ensure the overall building/rinks are clean and repairs are completed promptly.
• Maintain Air Quality Standards by assisting in the documentation of meter readings.
• Submit service requests when needed - follow up on work and track progress.
• Assist Facility Managers with budget formulation for equipment and supply needs. Monitor and track expenditures. Control expenditures in accordance with the approved budget.
• Order maintenance supplies.
• Obtain price quotes for materials and supplies and new and replacement equipment.
• Complete required administrative paperwork and recordkeeping: inventory of supplies and materials, facility and ice maintenance, refrigeration systems readings, timecards, etc.
• Assemble information and prepare selected reports as directed by the supervisor.
• Conduct Research. Attend professional seminars and training to stay current with industry standards, learn new techniques for maintaining ice rinks, and recommend new or upgraded equipment for the facility.

Records Management

• Maintain and update all inventory of power equipment, tools, safety equipment, refrigeration equipment, ice equipment, etc.
• Completes equipment maintenance records and ensures all readings and maintenance are completed and documented.
• Completes Inspection records as directed by supervisor.
• Completes staff training records on all ice equipment, including maintenance and operating (Zamboni, edgers) and ice maintenance.

Supervision of Staff

• Recruits, hires, and trains staff.
• Assigns and schedules the work of staff.
• Assists in staff training in performing ice maintenance, safely operating equipment, and monitoring refrigeration systems.
• Evaluates and counsels staff's performance.
• Initiates disciplinary actions.
• Approve timecards and leave request

Minimum Qualifications

Bachelor's Degree in Parks and Recreation, Recreation Management, Facility Management, Education, Business Administration, Physical Education, Communication, Leisure Services, or any related field.

Two (2) years of responsible professional experience working in a facility related to parks, recreation, leisure services, or area of required specialty (e.g., arts, performing arts, tennis, aquatics, ice rinks).

An equivalent combination of education and experience may be substituted, which together total six (6) years.

Valid driver's license in accordance with both State and Commission rules and regulations. Driver's license must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee's ability to drive Commission vehicles or perform driving duties required of the position.

Contingent upon area of assignment, some positions in this class may require valid: (a) operating license (e.g., county pool operator, childcare license) as appropriate; (b) First Aid, CPR, and automated external defibrillator (AED) certifications; or (c) certifications as related to assignment (e.g., Lifeguard Instruction, Fundamentals of Gymnastics).

Pass Commission medical exam

Supplemental Information

Class Specification: Recreation/Park Facility Manager II - 1858

May be subject to medical, drug and alcohol testing.

Working Conditions:
Works inside and outside an assigned facility which may operate seven days per week. Works extended hours, evenings, weekends, and holidays. On-call to respond to emergency situations as required. Incumbents in this class must frequently remain in a stationary position, operate vehicles, communicate and exchange information with internal staff and the public, be able to see for short and long distances, and occasionally lift equipment and other items weighing up to 49 pounds and ascend and descend ladders and stairs.

Very competitive and flexible benefits programs are available!

DIVERSITY STATEMENT: Montgomery County Department of Parks believes that diversity in all dimensions of the organization supports and bolsters the innovative thinking essential to its success. Montgomery County Parks does not make hiring decisions on the basis of race, ethnicity, national origin, gender, gender identity, sexual orientation, age, disability, religion, political affiliation, or ideology or status as a Veteran.

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.

Applicants with Disabilities under the Americans with Disabilities Act.
If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)
M-NCPPC will make all efforts to reasonably accommodate you.

Please Note: The salary range listed above represents the earning potential for this position. Salary is commensurate with experience.
THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION

2025 BENEFIT SUMMARY FOR MERIT SYSTEM EMPLOYEES

The following benefit summary is provided for informational purposes only and is not, nor should be construed as an employment agreement with the M-NCPPC, implied or actual. It is not all-inclusive and is subject to change. Benefits listed are extended to all Merit System employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). All plans are optional except the Defined Benefit and Long-Term Disability plans.

Eligibility
You have 45 days from your hire date to elect your benefits. Your coverage begins on the first of the month following receipt of your enrollment forms and required documentation.

Retirement Programs

• Defined Benefit Plan (Mandatory Participation) - Plan E excludes FOP members.

PlanEmployee ContributionPlan C9.5%* of base salary (FOP members only)Plan E4% of base salary up to maximum Social Security Wage Base (SSWB) and 8% in excess of SSWB.

• Deferred Compensation ICMA-RC 457 plan (Optional)
• Traditional and Roth IRAs (Optional)

Health Insurance Plans (FOP Members Pay 23% for Medical, Prescription and Dental and same as all other employees for Vision.) All other employees pay percentage below.

• Medical
  • Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan - (15%)
  • UnitedHealthcare Select Exclusive Provider Organization Health Plan (EPO) - (20%)
  • UnitedHealthcare Choice Plus Point of Service (POS) - (20%)
• Prescription - CVS Caremark - (15%)
• Dental - Delta Dental PPO and DeltaCare USA HMO - (20%)
• Vision - EyeMed - (80% of Low Option plan paid by Commission. Any balance paid by employee.)
  • Low, moderate, and high options are available. Frequency of covered services differs.

Flexible Spending Accounts (Employee Pays 100%)

• Medical Account - Maximum annual contribution: $3,200
• Dependent Care Account - Maximum annual contribution: $5,000

Long-Term Disability Insurance (Mandatory Participation)

• Employee Pays 20%: Commission Pays 80% (FOP Members Pay 100%)
• Benefits paid at 66 2/3% of base salary, maximum of $6,000/month

Supplemental Long-Term Disability Insurance (Employee Pays 100%)

• Benefits paid at 66 2/3% of base salary that exceeds $108,000; capped at $216,000

Basic Life and AD&D Insurance (Employee Pays 20%: Commission Pays 80%)

• Two (2) times base salary; maximum benefit is $200,000 for each
• Automatic coverage with opt-out provision

Supplemental and Spouse/Dependent Life Insurance (Employee Pays 100%)

• Supplemental - 1,2,3,4, or 5 times base salary; maximum benefit is $750,000
• Spouse/Dependent Combination - $10,000/$5,000, $20,000/$10,000, or $30,000/$15,000

Sick Leave Bank (Contribution and Benefit hours prorated for part-time employees)

• Employees have 60 days from date of hire to enroll.
• Employee contributes 8 leave hours each year
• Annually covers up to 688 hours for own serious medical condition, and 480 hours for parental responsibilities (birthadoption or foster care), and 80-160 hours for serious medical condition of an immediate family member

Leave Programs

• Annual: 15 days per year
• Personal: 3 days per year (12-month waiting period)
• Sick: 15 days per year
• Holidays: 11 days per year

Other Benefits

• Credit Union
• Employee Assistance Plan
• Legal Services Plan
• Tuition Assistance Program
• Wellness Program
• Work-Life Program

For a more detailed description of benefits, please contact the Commission's Health and Benefits Office at or 301-454-1694.
01

Please describe your experience as it relates to this position. Please include your experience with maintaining and operating ice rink equipment, maintaining ice rink surfaces, and any knowledge of refrigeration systems
Required Question