IT Systems Administrator I (OSE/ISC #62996)
Apply NowCompany: State of New Mexico
Location: Santa Fe, NM 87507
Description:
$29.66 - $47.46 Hourly
$61,700 - $98,720 Annually
This position is a Pay Band ID
Posting Details
This position is located in the Program Support, Information Technology Services Bureau in Santa Fe, New Mexico.
To learn more about the Office of the State Engineer, please visit our website: https://www.ose.nm.gov
Why does the job exist?
This position provide support and assists with mission-critical IT related responsibilities of the Information Technology Systems Bureau (ITSB) and all OSE/ISC staff. It reports to the ITSB Infrastructure Manager, who oversees both Infrastructure and End-User Services (IEUS), this position is aids with delivering IT support services for agency-wide storage, aid with application and data servers, networks, security, and operations for almost 400 employees statewide.
This position is responsible with assisting with documentation, maintenance of storage, servers, and virtual machines and it helps with user requests that are accurately logged, documented, and issues are resolved in a timely manner. Under the direct supervision of the IT Technical Manager, it will assist with documenting IEUS processes, services, and contribute to performance measures. It also assists the IT Systems Administrator II with ensuring the agency's IT infrastructure remains secure, resilient, and available to users.
How does it get done?
This position will assist with maintaining the critical IT infrastructure for OSE/ISC, and supporting approximately 400 employees statewide.
A significant portion of the job, focuses on helping the IT Systems Administrator Level II with ensuring the agency's
backup and disaster recovery efforts are met. This includes working with data/media recovering is completed, executing and monitoring data backups database archiving operations are performed, as well as aiding with regularly testing disaster recovery plans to ensure rapid restoration of services and data integrity in case of system failures or emergencies under the assist of the manager.
The job requires learning how to conduct system administration and virtual environments, including maintaining Windows and Linux based systems, virtual machines, and servers to ensure they remain secure, available, and up-to-date and will work with the IT Systems Administrator II to ensure the duties are being accomplished properly. It will also assist with installing various hardware platforms.
This position focuses on aiding, assisting and supporting end-users, handling minor requests, troubleshooting meager issues, and helping to resolve them promptly, including responding to situations after business hours in the IT Systems Administrator II's absence only and if urgent situations present themselves, the incumbent in this position will contact the IT Technical Manager
for guidance and direction.
This role aids with learning maintaining IT security and network management to ensure that security protocols are adhered to
and the network infrastructure is reliable under the direction of the IT Technical Manager.
Additionally, 5% of the time is spent learning documenting processes, services, and performance metrics to improve system performance.
The remaining 5% is dedicated to acquiring an understanding of how to collaborate with other IT staff on agency-wide projects and initiatives. This position will absorb and understand how IT initiatives are preformed as well as how this position aligns itself in the IT Bureau along with the organization's goals that critical to the needs of the agency.
Who are the customers?
Office the State Engineer/Interstate Stream Commission employees.
Ideal Candidate
The ideal candidate will have the following experience.
1. Experience with servers
2. End user support experience
3. Experience with data backup
4. Customer service experience
5. Extension network experience
6. Excellent customer services skills as it will work with managers, supervisors and employees in the agency.
Minimum Qualification
Associate degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in end user support, systems administration, network administration, or any related field. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.
Substitution Table
These combinations of education and experience qualify you for the position:
Education Experience Education Experience 1 High School Diploma or Equivalent AND 4 years of experience OR High School Diploma or Equivalent AND 4 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 2 years of experience Associate's degree or higher in any field AND 4 years of experience 3 Bachelor's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience
Education and years of experience must be related to the purpose of the position.
If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Employment Requirements
Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within six (6) months of date of hire as a condition of continued employment.
Working Conditions
Work is performed in an office setting with extensive computer and telephone usage to include working with faxes, copiers and printers. Extensive interaction with managers, supervisors and employees of the agency by email, phone and in person. There are extended periods of sitting and researching large amounts of data. There are periods of standing, bending, walking, carrying
equipment, and reaching will be required. Occasional travel will be required to district offices. Must be able to lift at least 50 pounds. This position must follow all office protocols.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Corey Ortiz, (505) 695-3955. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
$61,700 - $98,720 Annually
This position is a Pay Band ID
Posting Details
This position is located in the Program Support, Information Technology Services Bureau in Santa Fe, New Mexico.
To learn more about the Office of the State Engineer, please visit our website: https://www.ose.nm.gov
Why does the job exist?
This position provide support and assists with mission-critical IT related responsibilities of the Information Technology Systems Bureau (ITSB) and all OSE/ISC staff. It reports to the ITSB Infrastructure Manager, who oversees both Infrastructure and End-User Services (IEUS), this position is aids with delivering IT support services for agency-wide storage, aid with application and data servers, networks, security, and operations for almost 400 employees statewide.
This position is responsible with assisting with documentation, maintenance of storage, servers, and virtual machines and it helps with user requests that are accurately logged, documented, and issues are resolved in a timely manner. Under the direct supervision of the IT Technical Manager, it will assist with documenting IEUS processes, services, and contribute to performance measures. It also assists the IT Systems Administrator II with ensuring the agency's IT infrastructure remains secure, resilient, and available to users.
How does it get done?
This position will assist with maintaining the critical IT infrastructure for OSE/ISC, and supporting approximately 400 employees statewide.
A significant portion of the job, focuses on helping the IT Systems Administrator Level II with ensuring the agency's
backup and disaster recovery efforts are met. This includes working with data/media recovering is completed, executing and monitoring data backups database archiving operations are performed, as well as aiding with regularly testing disaster recovery plans to ensure rapid restoration of services and data integrity in case of system failures or emergencies under the assist of the manager.
The job requires learning how to conduct system administration and virtual environments, including maintaining Windows and Linux based systems, virtual machines, and servers to ensure they remain secure, available, and up-to-date and will work with the IT Systems Administrator II to ensure the duties are being accomplished properly. It will also assist with installing various hardware platforms.
This position focuses on aiding, assisting and supporting end-users, handling minor requests, troubleshooting meager issues, and helping to resolve them promptly, including responding to situations after business hours in the IT Systems Administrator II's absence only and if urgent situations present themselves, the incumbent in this position will contact the IT Technical Manager
for guidance and direction.
This role aids with learning maintaining IT security and network management to ensure that security protocols are adhered to
and the network infrastructure is reliable under the direction of the IT Technical Manager.
Additionally, 5% of the time is spent learning documenting processes, services, and performance metrics to improve system performance.
The remaining 5% is dedicated to acquiring an understanding of how to collaborate with other IT staff on agency-wide projects and initiatives. This position will absorb and understand how IT initiatives are preformed as well as how this position aligns itself in the IT Bureau along with the organization's goals that critical to the needs of the agency.
Who are the customers?
Office the State Engineer/Interstate Stream Commission employees.
Ideal Candidate
The ideal candidate will have the following experience.
1. Experience with servers
2. End user support experience
3. Experience with data backup
4. Customer service experience
5. Extension network experience
6. Excellent customer services skills as it will work with managers, supervisors and employees in the agency.
Minimum Qualification
Associate degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in end user support, systems administration, network administration, or any related field. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.
Substitution Table
These combinations of education and experience qualify you for the position:
Education Experience Education Experience 1 High School Diploma or Equivalent AND 4 years of experience OR High School Diploma or Equivalent AND 4 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 2 years of experience Associate's degree or higher in any field AND 4 years of experience 3 Bachelor's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience
Education and years of experience must be related to the purpose of the position.
If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Employment Requirements
Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within six (6) months of date of hire as a condition of continued employment.
Working Conditions
Work is performed in an office setting with extensive computer and telephone usage to include working with faxes, copiers and printers. Extensive interaction with managers, supervisors and employees of the agency by email, phone and in person. There are extended periods of sitting and researching large amounts of data. There are periods of standing, bending, walking, carrying
equipment, and reaching will be required. Occasional travel will be required to district offices. Must be able to lift at least 50 pounds. This position must follow all office protocols.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Corey Ortiz, (505) 695-3955. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.