Sr Principal Business Partner, Customer Operations

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the United States or Canada

About the opportunity

We are customer operations - a customer-centric team that is immersed in the business and focused on driving growth and operational efficiency. We work closely with our business leaders, thinking strategically and globally. We're focused on partnering with our business stakeholders on strategy development, data-driven decision-making, and execution on key strategic pillars.

As the Senior Principal Analyst, Customer Operations, you are a proactive and hands-on leader who serves as a trusted business partner to our leaders. You will be responsible for building strong relationships with other functional departments to influence decisions, identifying opportunities for business efficiencies (productivity improvement, use cases for technology/automation, process optimization), developing analytical views/dashboards to drive decision-making, and supporting the development as well as tracking against our financial budget. Ultimately, you will help drive business transformation and operational excellence, while aligning our strategy to our company's objectives.

Skills and Experience we value

• Act as a trusted advisor and partner to the business with credibility and influence, from strategy to execution.

• Immerse yourself into the business, understand the strategic vision and learn current operations, so that you can ultimately be seen as part of the leadership team.

• Help create/standardize KPI's and enable business leaders to manage their teams to core metrics.
• Identify areas of risk or opportunity by conducting detailed analysis of forecast, pipeline, and trending data, with ability to translate quantitative data into actionable recommendations.
• Drive insight and intelligence enabling business transformation.
• Simplify and optimize reports/dashboards or related infrastructure - make consumption of reports/dashboards accessible and relevant for senior leaders.
• Identify opportunities to improve efficiency. Coordinate cross-functionally to deliver process improvements, playbooks, technology/product enhancements, and financial forecasting.
• Partner with colleagues across Corporate Strategy, Sales, Services, Marketing, HR, IT, Product Management, and Finance to drive cross-functional improvements.
• Offer input into compensation and incentive programs aligned with business goals.
• Create leader-ready presentations, with accurate data and relevant insights.
• Support strategic projects, as required.

What would make you really stand out

• Strong executive presence and communication skills, and an ability to lead through influence and credibility across an organization.
• Solid leadership skills with the ability to act independently and with minimal direction.
• Ability to manage different stakeholders holding different agendas.
• Strong understanding of Operations processes and environment (including financial metrics, strategy development, and performance tracking)
• Experience working closely with senior leadership
• Excellent analytical skills combined with strong problem solving and organization skills, and a high attention to detail.
• Sharp business judgement, strong project-management skills, and demonstrated leadership abilities.
• Flexibility/availability in supporting various time zones (there is global accountability towards North America, Asia/Pacific regions, and Europe).
• Bachelor's degree in Business-related discipline; MBA and/or CPA an asset.
• 7+ years of relevant experience in Customer Operations, Finance or Management consulting
• Industry experience in B2B, HCM and/or SaaS technology an asset
• Knowledge of North American Tax and Customer Service segments an asset
• Salesforce.com reporting and analytics experience required, with experience in Einstein Analytics an asset.
• Experience working closely with senior leadership
• Reporting and analytics experience required
• Experience with PowerBI or Tableau, or some data visualization tool an asset

What's in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate's experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud