Director, People Experience

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.

Harbor Group Management Company, a Norfolk, Virginia based real estate investment and property management firm, has an immediate need for a Director of People Experience at our corporate office in Norfolk, VA. Are you the one?

Job Summary: This role will lead and shape our HR Business Partner function to drive the engagement and retention of team members with a specific focus on performance management, employee relations, people experience & employee lifecycle from onboarding to exit.

Key Responsibilities.

• Design and implement comprehensive performance management frameworks that align individual goals with organizational objectives.
• Develop and maintain team member listening strategies, including surveys, focus groups and feedback channels.
• Oversee the employee lifecycle, from onboarding to exit, ensuring positive touchpoints throughout.
• Create and execute initiatives that enhance workplace satisfaction and engagement.
• Partner with the Learning & Development team to design, promote and successfully implement management training initiatives to develop talent from within the organization, ensuring a strong pipeline of future leaders.
• Lead and oversee investigations, ensuring timely and fair resolution of workplace disputes and grievances.
• Develop and implement comprehensive employee relations strategies to enhance workplace culture and employee engagement.
• Prepare and present reports on employee relations metrics identifying trends and outcomes to senior leadership.
• Provide guidance and coaching to senior leadership on employee relations matters, including performance management, disciplinary actions, and conflict resolution.
• Partner with Talent Acquisition team to lead the due diligence of people during acquisition activities through integration, change management strategy and implementation.
• Partner cross-functionally to identify key people initiatives and innovative solutions related to the team member experience.

Qualifications and Experience.

• Bachelor's degree in human resource management or related field.
• Minimum of 10 years of human resources experience, with 5 years in a leadership role.
• SHRM SCP or SPHR certification preferred.
• Strong knowledge of local, state, and federal employment and fair labor laws, practices, and regulations.
• Exceptional communication, interpersonal, and leadership skills.
• Strong collaborator that is capable of building and managing strong working relationships across organizational boundaries.
• Demonstrated ability to maintain the highest levels of confidence and build trust.
• Are hands-on, results-driven, and self-motivated with the ability to multitask and prioritize in a dynamic environment, while having fun!
• Ability to conceptualize and research new ideas; detail-minded; strong change management and highly effective problem-solving skills.
• Business acumen with experience in quantitative results and KPIs measurement.
• Are adaptable and can navigate ambiguity and can therefore balance big picture strategic long-term thinking and short-term tactical execution.

The Perks.

• A comprehensive benefits package that includes competitive salaries and incentive plans, as well as an extensive list of health and retirement options.
• An environment that supports learning and development through our in-house education program along with providing tuition reimbursement and external training with industry leaders.

• Volunteer and community service opportunities through our HG Cares Employee Volunteer Program.
• Recognition and awards, a generous employee referral program, and an employee apartment discount at a Harbor Group community.
• Our office is conveniently located in downtown Norfolk within walking distance of the Waterside District.
• Access to cafes, car washing service and a free gym, all within our office building.

Veteran Friendly
This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.

Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Other details

• Job Family Human Resources
• Pay Type Salary

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