E-Commerce Product Manager

Work is Sweet!

'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.
See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.

Job Description Summary:
This position is responsible for setting the E-Commerce digital product strategy and delivering a best-in-class customer journey by prioritizing features, building consensus within the teams, and coordinating delivery to produce high-quality digital experiences for See's Candies. Working closely with the Director of E-Commerce and a dedicated engineering team, as well with team members from all areas of the business (including Fulfillment/ Shipping, Manufacturing and IT), this position is a key contributor to solving business problems and optimizing the customer experience.

The pay range for this position at commencement of employment is expected to be between $107k-$130k; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience

Job Description:

Key Responsibilities:

• Own and communicate out the e-Commerce technology roadmap.

• Understand the end-user and work to alleviate pain points and provide solutions to exceed needs and expectations.

• Create thorough product specs that clearly state objectives, proposed solutions, roles, dependencies, timelines, and testing plans.

• Drive a testing mentality across the business and be the subject matter expert for all customer-facing applications.

• Lead communication between internal team and external technical partners, working to manage these groups to consistently produce results.

• Keep up to date with the latest product and technology needs and opportunities in the marketplace and advise on best practices and future strategy.

• Manage conversion optimization and report on performance (especially pre/post code releases).

• Work with the marketing and merchandising teams to balance storytelling with e-commerce best practices for a highly functioning, high-converting site.

• Partner with Development team on all feature development and break fixes to ensure deliverables meet requirements

• Perform, or coordinate, User Acceptance Testing for all tickets.

• Work with the wider team to ensure the site is functioning, products are correctly allocated, merchandised, and updated as required.

• Support Marketing and Customer Service partners with coordinating the implementation and integrations for new partnerships and tools.

• Assist with platform management, as needed.

• Performs special projects as assigned by management.

• Responsible for identifying opportunities to enhance technology and innovation that will improve departmental effectiveness.

• All See's staff must be committed to the company's core principles and workplace values, including diversity and inclusion.

Minimum Qualifications:

• Bachelor's Degree in Marketing, Business or related field; equivalent work experience may be considered in lieu of degree.

• Minimum 4 years of experience in a Direct to Consumer E-Commerce business, with familiarity of retail trends and best practices.

• Strong knowledge of end-to-end e-Commerce operations, including final mile and fulfillment.

• Experience driving organic traffic growth through the implementation of technical and content driven SEO strategies.

• Deep knowledge of web analytics tools such as Google Analytics, FullStory, HTML/CSS, as well as Jira Cloud and Confluence.

• Experience working with Salesforce Commerce Cloud or equivalent e-Commerce platforms.

• Experience with Agile Project Management practices.

• Strong analytical and problem-solving skills with solid organizational and time management skills; exceptional attention to detail.

• Execution and results focused, capable of generating new ideas to support changing business environment.

• Ability to develop and maintain effective relationships with cross-functional teams.

• Excellent written, presentation and verbal communications skills.

• Proven capabilities in multi-tasking, strong decision making, problem solving and critical thinking skills.

• Highly organized, deadline-driven individual with a "can do" attitude.

• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.

See's is an EOE
See's will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).