Manager of Participant Engagement

UNITE HERE HEALTH serves 190,000+ workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

PURPOSE

The purpose of this position is to direct, coordinate and manage the daily activities for the Participant Engagement team in the Chicago & MidAtlantic offices. This position also oversees the Participant Engagement Supervisors in these offices and is responsible for providing leadership to said supervisors so they can coordinate and manage the daily activities for the Participant Engagement teams, including building morale to ensure optimal collaboration among a team working on various programs and initiatives. The focus of the team is to educate and engage all participants as well as those targeted for self-management and individualized care coordination, in addition to dealing with walk-ins and local union concerns. The goal is to achieve the Triple Aim - improve health outcomes, reduce costs, and improve member experience of the Fund and the broader healthcare system.

ESSENTIAL JOB FUNCTIONS AND DUTIES

• Provides leadership to the Supervisors so they can complete the essential job functions and duties outlined below:
• Plans, directs, and manages staff to ensure multiple programs are being administered appropriately
• Manages Health Promoters working peer-to-peer engagement, recruiting participants into Fund self-management and care coordination programs, and running outreach, enrollment and member outreach and education programs
• Collaborates with internal and external partners (including clinical teams in the Fund, community healthcare practitioners, contracted UM/CM organizations, local Unions and employers) to connect with participants and recruit them into appropriate programs and improve care coordination.
• Communicates with local Unions, employers, members, departmental staff and Fund management and staff to keep everyone up to date about Fund programs and initiatives
• Organizes and reviews data to identify and prioritize participants for program outreach
• Oversees the recruitment and development of participant leaders to expand the reach of Fund programs.
• Collaborates closely with other teams and leaders Nationally to develop goals and protocols for Fund programs.
• Coordinate onsite enrollment/benefit education events and help ensure a smooth participant experience.
• Provides oversight for the office operations, coordinating with the local unions, including managing day to day operations of the office and handling walk-ins.
• Monitors and reports on work and outcomes in CarMa
• Provides input to Fund Leadership regarding concerns identified through working with participants and staff
• Drives on Fund Business and/or authorized to drive a Fund-owned or leased vehicle
• Plans, analyzes, and evaluates programs and services, operational needs, and fiscal constraints
• Supervises, leads, and delegates work and coaches, mentors, and develops employees
• Analyzes problems, identifies and develops alternative solutions, projects consequences of proposed actions, and implements recommendation/solutions
• Assists with developing and coordinating programs, policies and procedures
• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
• Responsible for the oversight of continued employee training, safety and quality initiatives
• Demonstrates the Fund's Diversity and Inclusion (D&I) principles in their conduct with employees; partners with Participant Engagement department leadership and staff to create a safe and inclusive culture with equitable opportunities for success and career growth.
• Exemplifies the Fund's BETTER Values in leading and fostering a respectful, trusting, and engaged culture of diversity and inclusion
• Takes actions that promote attracting, hiring, retaining, and motivating a diverse and inclusive workplace
• Maintains knowledge of diversity-related issues, legislation, best practices, and metrics
• Performs other duties as assigned within the scope of responsibilities and requirements of the job
• Performs Essential Job Functions and Duties with or without reasonable accommodation

ESSENTIAL QUALIFICATIONS

Years of Experience and Knowledge

• 5 ~ 7 years of direct experience minimum
• 3 ~ 5 years of team management experience required
• Working knowledge and experience as a management-level healthcare patient advocate/care coordinator or service sector labor union/ healthcare community organizer

Education, Licenses, and Certifications

• Bachelor's degree or equivalent work experience required
• Valid driver's license, car, auto insurance, and/or ability to use public transportation (depending on region)

Skills and Abilities

• Intermediate level Microsoft Office skills (PowerPoint, Word, Outlook)
• Intermediate level Microsoft Excel skills
• Required fluency (speak and write) in Spanish or other language common to our participants in the region
• 15% ~ 25% travel (up to 25%-50%)
• Active listening skills
• Strong communication skills (written and verbal)
• Relationship building skills; ability to connect with others on a personal level
• Problem solving and decision-making skills
• Program design and improvement
• Training and team-building skills
• Organizational and analytical skills

Salary range for this position: Salary $91,100 - $113,900. Actual base salary may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.

Work Schedule (may vary to meet business needs): Monday~Friday, 7.5 hours per day (37.5 hours per week) with potential for hybrid work-from-home arrangement.

We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Pension, Short- & Long-term Disability, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).