Desktop Technician II
Apply NowCompany: Connecticut Water Service, Inc.
Location: San Jose, CA 95123
Description:
Job Title
Desktop Technician II
|
Requisition ID
req918
Type of Employment
Regular Full-Time Employee
|
Job Openings
1
Compensation Range
32.76 - 52.42
|
Compensation Type
Hourly Wage
Founded in 1866, San Jose Water Company is an investor owned water company headquartered in Silicon Valley. With a service area of 140 square miles, it is one of the largest and most technically sophisticated urban water system in the United States. We serve over 1 million people with high quality, life sustaining water, with an emphasis on exceptional customer service.
We are actively seeking talented, driven and highly-productive applicants for the position of Desktop Technician II to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.
The desktop support technician will be responsible for overseeing and maintaining computer hardware and software systems, answering IT troubleshooting requests, and assisting with basic network operations.
Responsibilities:
Diagnose and troubleshoot technical issues, including account set up and network configuration.
Track computer system issues through to resolution, within the agreed timeframe.
Talk clients through a series of actions, either by phone, email, or chat, until the technical issue is solved.
Properly escalate unresolved issues to appropriate internal teams, (e.g., Systems, Networks, and Applications).
Refer to internal database or external resources to provide accurate technical solutions.
Ensure all issues are properly logged. Prioritize and manage several open issues at one time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
Knowledge of PC and desktop hardware; PC internal components; current protocols, operating systems, and standards.
Other duties may be assigned as required
Qualifications:
Completion of a certified IT program from a computer/business school.
Or two (2) years of work experience, including actual hands-on hardware troubleshooting experience.
Preferred Skills and Abilities:
Read and understand technical manuals, procedural documentation and OEM guides.
Conduct research into PC issues and products as required.
Practice effective interpersonal skills and relationship-building skills.
Demonstrate strong written and oral communication skills.
Demonstrate analytical and problem-solving abilities, with keen attention to detail.
Be self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
Work in a team-oriented, collaborative environment and possess strong customer-service orientation.
EEO StatementOur company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Desktop Technician II
|
Requisition ID
req918
Type of Employment
Regular Full-Time Employee
|
Job Openings
1
Compensation Range
32.76 - 52.42
|
Compensation Type
Hourly Wage
Founded in 1866, San Jose Water Company is an investor owned water company headquartered in Silicon Valley. With a service area of 140 square miles, it is one of the largest and most technically sophisticated urban water system in the United States. We serve over 1 million people with high quality, life sustaining water, with an emphasis on exceptional customer service.
We are actively seeking talented, driven and highly-productive applicants for the position of Desktop Technician II to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.
The desktop support technician will be responsible for overseeing and maintaining computer hardware and software systems, answering IT troubleshooting requests, and assisting with basic network operations.
Responsibilities:
Diagnose and troubleshoot technical issues, including account set up and network configuration.
Track computer system issues through to resolution, within the agreed timeframe.
Talk clients through a series of actions, either by phone, email, or chat, until the technical issue is solved.
Properly escalate unresolved issues to appropriate internal teams, (e.g., Systems, Networks, and Applications).
Refer to internal database or external resources to provide accurate technical solutions.
Ensure all issues are properly logged. Prioritize and manage several open issues at one time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
Knowledge of PC and desktop hardware; PC internal components; current protocols, operating systems, and standards.
Other duties may be assigned as required
Qualifications:
Completion of a certified IT program from a computer/business school.
Or two (2) years of work experience, including actual hands-on hardware troubleshooting experience.
Preferred Skills and Abilities:
Read and understand technical manuals, procedural documentation and OEM guides.
Conduct research into PC issues and products as required.
Practice effective interpersonal skills and relationship-building skills.
Demonstrate strong written and oral communication skills.
Demonstrate analytical and problem-solving abilities, with keen attention to detail.
Be self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
Work in a team-oriented, collaborative environment and possess strong customer-service orientation.
EEO StatementOur company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.