Business Process Manager - Probation

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Company: Riverside County, CA

Location: Riverside, CA 92503

Description:

Salary : $106,337.44 - $148,771.50 Annually
Location : Riverside
Job Type: Regular
Job Number: 25-86118-01
Department: Probation
Opening Date: 03/12/2025
Closing Date: 3/26/2025 11:59 PM Pacific

ABOUT THE POSITION
The Riverside County Probation Department is seeking a Business Process Manager to support their Business Intelligence and Operation Services Division located in Riverside. The incumbent will be responsible for managing a select business process improvement project team comprised of multiple stakeholders, cross-functional subject matter experts, professional staff, and contract personnel responsible for developing and implementing systemic process improvement plans that will result in increased productivity, quality systems improvement, cost reduction, and waste reduction; and performs other related duties as required.

This class has been deemed eligible for the Performance Recognition Plan as set forth under Article 3, Section 311(C) of the County Management Resolution. Program eligibility requires employees to be in a leadership position, manage other employees or programs, and have significant influence on the achievement of organizational objectives.
Seeking candidates with probation, law enforcement, and social services experience, along with at least one year of lead/supervision completing reviews, mentoring, and counseling of staff. Competitive candidates will have experience applying Six Sigma methodology, Microsoft Product Suite, and project management.
Meet the Team!

The Riverside County is a progressive criminal justice agency that believes in continuous improvement, searching and applying evidence-based and best practices, using measurable outcomes to evaluate programs, and doing our utmost to fulfill our mission and make Riverside County a safe and law-abiding community for its citizens. We recognize the value of a qualified, professional, dynamic, and diverse workforce and in building an organization that reflects the progressive community we serve.
What's Next?

This recruitment is open to all applicants.
EXAMPLES OF ESSENTIAL DUTIES
Responsible for engaging the project team and site organization at all levels in the development of BPI plans to ensure implementation and timely deployment of project deliverables to achieve organizational objectives and efficiency.
Determine project scope and establish functional work teams; oversee BPI plan and develop key performance indicators; collaborate with key stakeholders and core project team members to assess progress and ensure optimum results.
Establish effective methodologies, standard operating procedures, and best practices for decision-making purposes; develop problem-solving techniques to enable individual team members to adapt to change and resolve issues throughout the business process life cycle.
Facilitate communication by utilizing expedient methods and appropriate tools to efficiently disseminate relevant project plan information and evaluate accomplishments through the use of milestone markers; serve as the primary advisor and provide project leadership and business consulting expertise to assist key stakeholders with the deployment of modernized computing strategies, as appropriate.
Identify the appropriate resources to assess the organization's training needs and requirements to support implementation and execution of the overall BPI plan objectives.
Maintain the requisite knowledge and stay abreast of new technology, business best practices, governance, risk, and compliance; applicable laws and regulations that impact County operations in order to provide sound business process solutions and appropriate recommendations.
Interview, train, and evaluate subordinate staff, as required.

MINIMUM QUALIFICATIONS
Education: Graduation from an accredited college or university with a Bachelor's degree, preferably with a major in information management, accounting, business or public administration, or a related field to the assignment. (Additional qualifying experience may be substituted for the required education on the basis of one year of full-time experience equaling 30 semester or 45 quarter units of the required education).

Experience: Three years of professional experience, in which one year was in a technical lead or supervisor capacity, with subject matter expertise in business systems management, information technology management, program applications, business processes and procedures, financial reporting and data, or other accounting experience.

Knowledge of: The principles and techniques of supervision; the principles, practices, policies and procedures of purchasing and material management, inventory, billing, accounts receivable, asset management, project/cost accounting, tax revenue, business processes and procedures, business management systems, budgeting and general governmental accounting.

Ability to: Plan, initiate, organize, direct, control and evaluate the work assignments of subordinates who routinely utilize complex financial systems; maintain work product conformance to program standards and objectives; read and interpret complex rules and regulations; apply legal and administrative accounting policies to general County systems; compose clear and concise reports, recommendations and correspondence; communicate in a clear and concise manner; establish and maintain effective working relationships with departments and subordinates; effectively delegate work to subordinates.

SUPPLEMENTAL INFORMATION

For more information regarding the position, please contact the recruiter Mary Miller at 951-955-3464 or via email at
APPLICATION INFORMATION

Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here:
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services () or Association of International Credential Evaluators, Inc. ().
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site,
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
MEDICAL/DENTAL INSURANCE: A Flexible Benefit Credit is provided on a monthly basis as governed by the Management Resolution or applicable bargaining unit. Vision coverage is provided through Vision Service Plan (VSP) at no cost to employee or eligible dependents.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
  • Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
  • Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
  • Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023, the employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.

A new member is defined as any of the following:
  • A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
  • A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
  • A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

  • CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

    Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

    Note:

    This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at (951) 955-4981,
    Option 2.

    If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
    DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

    401(a) MONEY PURCHASE PLAN: County contribution of $50 per pay period towards choice between two 401(a) plan providers.

    ANNUAL LEAVE (Bi-Weekly Accrual):

    0 < 36 months = 8.92 Hours
    36 to 108 or more months = 12.00 Hours

    Maximum Annual Leave accumulation is 1,800 hours. Employee may receive pay in lieu of up to 80 hours per calendar year. Agency/Department Head may approve an additional 80 hours.

    -Annual Leave for Unrepresented Management Attorneys:
    Maximum Annual Leave accumulation is 2,000 hours. Refer to Article 22 of the Management Resolution for a list of job classifications included.

    HOLIDAYS: Normally 12 paid holidays per year.

    BEREAVEMENT LEAVE: 5 days (3 days are County paid; 2 days can be taken through use of accrued leave balances).

    BASIC LIFE INSURANCE: $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

    LONG-TERM DISABILITY (LTD): Benefit pays 66.67% of earnings to a maximum of $10,000 per month; 30-day waiting period; pays to age 65. Benefit can be coordinated with other available leave balances to provide up to 100% of pay.

    POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the Management Resolution or applicable bargaining unit.

    OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding, Management Resolution, or Salary Ordinance. Please contact the recruiter listed on the job posting directly for more information..
    01

    Select the answer that best describes your current driver license status:
    • I have a valid California Class C license.
    • I am able to obtain a valid California driver license.
    • I currently have a valid out-of-state driver license, and am able to obtain a valid California driver license.
    • I do not have and/or I am not able to obtain a California driver license.

    02

    I am aware that any false statements made on this questionnaire will disqualify my application for this position. I further understand that all information and responses I provide in this application will be subject to verification through the Computerized Voice Stress Analyzer (CVSA) examination should I move forward in the selection process. I also acknowledge that this record is confidential, and this will be the property of the Riverside County Probation Department.
    • Yes
    • No

    03

    When was the last time you used PCP, LSD (Acid), Psilocybin (Mushrooms), and/or Peyote?
    • I have never used PCP, LSD (Acid), Psilocybin (Mushrooms), and /or Peyote
    • Within the last twelve months
    • More than one year but less than two years
    • More than two years but less than three years
    • More than three years but less than four years
    • More than four years but less than five years
    • More than five years but less than six years
    • Six years or more

    04

    Are you currently on any form of court ordered Formal or Summary Probation?
    • Yes
    • No

    05

    When was the last time you used cocaine?
    • I have never used cocaine
    • Within the last twelve months
    • More than one year but less than two years
    • More than two years but less than three years
    • More than three years but less than four years
    • More than four years but less than five years
    • More than five years but less than six years
    • Six years or more

    06

    When was the last time you used crystal meth (methamphetamines)?
    • I have never used crystal meth (methamphetamines)
    • Within the last twelve months
    • More than one year but less than two years
    • More than two years but less than three years
    • More than three years but less than four years
    • More than four years but less than five years
    • More than five years but less than six years
    • More than six years

    07

    As an adult, have you ever been convicted of a felony by a court?
    • Yes
    • No
    • Yes. However, the charge was reduced/expunged

    08

    Have you ever been convicted of a DUI/ Wet Reckless? If yes, how long ago?
    • I have never been convicted of a DUI/ Wet Reckless
    • Yes. However, the charge was reduced/ expunged.
    • Within the last twelve months
    • More than one year but less than two years
    • More than two years but less than three years
    • More than three years but less than four years
    • More than four years but less than five years
    • More than five years but less than six years
    • More than six years

    09

    Have you ever been injected with illegal anabolic steroids?
    • Never
    • Within the last twelve months
    • More than one year but less than two years
    • More than two years but less than three years
    • More than three years but less than four years
    • More than four years but less than five years
    • More than five years but less than six years
    • Six years or more

    10

    When was the last time you used heroin?
    • I have never used heroin
    • Within the last twelve months
    • More than one year but less than two years
    • More than two years but less than three years
    • More than three years but less than four years
    • More than four years but less than five years
    • More than five years but less than six years
    • Six years or more

    11

    When was the last time you used prescription drugs recreationally?
    • Never
    • Within the last twelve months
    • More than one year but less than two years
    • More than two years but less than three years
    • More than three years but less than four years
    • More than four years but less than five years
    • More than five years but less than six years
    • More than six years

    12

    Have you ever been convicted of any crime involving any sex offense?
    • Yes
    • I have never been convicted of a crime involving any sex offense
    • Yes. However, the charge was reduced/expunged

    13

    What is your highest level of education completed from an accredited college or university?
    • None
    • Less than thirty semester or forty five quarter units
    • At least thirty semester or forty five quarter units
    • At least sixty semester or ninety quarter units
    • At least ninety semester or one hundred and thirty five quarter units
    • At least one hundred and twenty semester or one hundred and eighty quarter units
    • I have my Associate's degree
    • I have my Bachelor's degree
    • I have my Master's degree
    • I have my Doctorate degree

    14

    How many years of work experience do you have in a technical lead capacity or supervisor capacity?
    • None
    • Less than twelve months
    • One year or more, but less than two
    • Two years or more, but less than three
    • Three years or more, but less than four
    • Four years or more, but less than five
    • Five years or more, but less than six
    • Six years or more

    15

    How many years of professional work experience do you possess where you were the lead or supervisor completing reviews, mentoring, and counseling staff?
    • None
    • Less than twelve months
    • One year or more, but less than two
    • Two years or more, but less than three
    • Three years or more, but less than four
    • Four years or more, but less than five
    • Five years or more, but less than six
    • Six years or more

    16

    I understand that I MUST upload a copy (as an attachment to my application) of my degree or transcripts as verification of my education as it pertains to the position for which I am applying. Official and unofficial transcripts will be accepted. For education completed outside of the United States, a copy of a Foreign Education Equivalency evaluation is required.I understand that if I do not upload a copy of my degree, transcripts or foreign equivalency evaluation, my education cannot be verified and I may not qualify for this position.
    • Yes
    • No

    17

    How many years of experience do you have applying the Lean Six Sigma methodology within your current and/or previous work environment?
    • None
    • Less than twelve months
    • One year or more, but less than two
    • Two years or more, but less than three
    • Three years or more, but less than four
    • Four years or more, but less than five
    • Five years or more, but less than six
    • Six years or more

    18

    Do you have experience developing and analyzing Key Performance Indicators within your current and/or previous work environment?
    • Yes
    • No

    19

    How many years of experience do you have working in probation, law enforcement, and/or social services?
    • None
    • Less than twelve months
    • One year or more, but less than two
    • Two years or more, but less than three
    • Three years or more, but less than four
    • Four years or more, but less than five
    • Five years or more, but less than six
    • Six years or more

    20

    Please describe your experience with project management. If you do not have this experience, please list 'NA'.
    21

    How many years of experience do you have using Microsoft Excel features such as pivot tables, linking worksheets, functions and formulas?
    • None
    • Less than twelve months
    • One year or more, but less than two
    • Two years or more, but less than three
    • Three years or more, but less than four
    • Four years or more, but less than five
    • Five years or more, but less than six
    • Six years or more

    22

    How many years of professional business systems management, IT management, program applications, business processes and procedures, financial reporting and data, and accounting experience do you possess?
    • None
    • Less than 12 months
    • 1 year or more, but less than 2
    • 2 years or more, but less than 3
    • 3 years or more, but less than 4
    • 4 years or more, but less than 5
    • 5 years or more, but less than 6
    • 6 years or more, but less than 7
    • 7 years or more

    Required Question

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