UX Manager

UX Manager

The UX Manager is responsible for leading a multidisciplinary team of designers, writers, architects, and researchers to deliver user-centered design solutions across various projects. This role oversees client experience, customer experience, and the enterprise design system while managing vendor products, licensing, and tooling. The UX Manager provides leadership, coaching, and mentorship to the team, ensuring alignment with business goals and best practices in UX design. They collaborate with stakeholders to drive innovation, enhance usability, and create cohesive digital experiences that meet both user needs and business objectives.

Position Responsibilities:

Strategy

• Partner with corporate functional leaders to create and execute a technology strategy that will enhance overall business capabilities.
• Stay abreast of technology industry trends and best practices.
• Continuously transform the organization to increase efficiencies and reduce overall expense.
• Partner with innovation team to test and learn emerging technology and its viable applicability to enhance corporate business capabilities.

Delivery Planning and Execution

• Create, prioritize, plan, and execute portfolio/product roadmaps or initiatives through collaboration with Technology and appropriate business partners.
• Reduce time to market by utilizing Agile methodologies and/or applying appropriate methodologies, e.g. dev/sec/ops.
• Surface issues and risks; escalate for resolution.
• Provides insights on risks based on broad experience.
• Ensure employees deliver new technology solutions and capabilities in accordance with the roadmap and ensure that they meet established objectives and expectations of business partners and/or colleagues.

Technology/Operational/Risk Control

• Cultivate good system management disciplines including clearly defined and documented roles and responsibilities, documented phase processes and checkpoint and detailed planning for system deployment.
• Define and report metrics based on overall business objectives.
• Ensures compliance and control activities support technology and enterprise business objectives and are aligned with executive risk tolerances and expectations.
• Ensures processes and controls within assigned area to enhance performance, security, reliability, and availability of systems.
• Drive a continuous improvement and compliant culture through documented policies, procedures, and architecture.

Leadership

• Manage and develop team cultivating a spirit of one team with shared goals and objectives.
  Select, motivate and retain high performing talent.
• Provide on-going feedback to maximize overall performance.