Account Manager

Purpose:

The Account Manager is responsible for managing key customer accounts, driving sales, and ensuring exceptional customer service and effective leadership. This role focuses on building strong customer relationships, delivering product solutions, and optimizing operational processes to meet sales objectives and exceed customer expectations. You will spend at least 50% of your time out of the office prospecting leads and managing accounts.

Salary Range:

$90,000 to $100,000 (includes salary plus commission). The listed pay range is an average return on the first year in this role. Total compensation varies depending on commission.

Responsibility:

Manages key customer account relationships to provide a differentiated customer experience.

Proactively assesses, clarifies, validates, and communicates key customer account needs on an ongoing basis.

Provides value to key customer accounts by developing solutions that save time, reduce risk, and increase profit margin.

Develop a contact plan that meets the individual needs of your key customer accounts.

Meets sales volume and sales objectives on assigned key customer accounts.

Influences customer account trade cycles and current and future needs.

Updates and retains relevant customer account information, such as equipment and operational information in the customer relationship management system.

Engages with dealership personnel (AMS Consultant, Parts, Service, Integrated Solutions Manager, etc.) when needed in completing a sale, answering customer account questions and ensuring customer account needs are met.

Represent the company for the sale of equipment, parts, labor, and technology-based products and services to assigned customer accounts.

Maintains current product knowledge of all equipment, parts, and services available to customer accounts.

Maintains current knowledge of financing and risk management options to assist customer accounts with securing the purchase of a solution.

Maintains and communicates current knowledge of customer account operational requirements, both agronomic/turf industry and/or business goals.

Monitors and timely communicates any competitive activity to management.

Coordinates new equipment field demonstrations.

Coordinates dealer enterprise team, along with the Integrated Solutions Manager, to manage and deliver the highest levels of value to key customer accounts.

Actively participate in local/regional industry associations.

Attends applicable sales training events/seminars.

Maintains assigned company vehicles and equipment.

Follow all safety rules, policies, and procedures.

Other duties as assigned

Experience, Education, Skills, and Knowledge:

Bachelor's degree in business, finance/accounting, golf course/turf maintenance, or agriculture-related discipline OR equivalent work experience

Extensive knowledge of John Deere and competitive equipment, as well as technology trends/advancements

Business, financial, and logistical management knowledge

Excellent customer relationship skills with current and future decision-makers

Ability to use software applications such as Microsoft Office and Internet functions

Ability to work flexible hours

Equipment sales experience preferred

Knowledge of relevant agronomic practices and trends preferred

Knowledge of key customer account agronomic operations preferred

Essential Job Functions:

Lifting, pushing, and pulling up to 35 pounds

Sitting up to 5 hours a day

Walking or standing up to 5 hours a day

Squatting/kneeling up to .5 hours a day

Computer/Keyboard work up to 5 hours a day

Repetitive Hand Use up to hours a day 7 hours a day