Services Project Manager Sr

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better TM- Reflects our commitment to employees, customers, partners and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the United States or Canada

About the opportunity

The Services Project Manager Sr is responsible for the management of complex, multi-dimensional customer specific engagements to implement Dayforce HCM solutions. Leveraging Dayforce's implementation methodology the Senior Project Manager drives the delivery of services according to the agreed upon scope, timeline and budget and ensures a high level of customer satisfaction. The Senior Project Manager manages multiple concurrent projects and/or complex projects, working closely with consultants in a matrix environment and interacting with Education, Product Management, Support and R&D to ensure delivery. The Senior Project Manager builds a constructive working relationship with the customer and is accountable for deliverables, timeline, and budget, as well as coaching the project team to success. The Senior Project Manager may also deliver Organizational Readiness consulting in support of Ceridian's Organizational Readiness toolkit.

What you'll get to do

• Manage a Project Portfolio
  • Manage multiple, concurrent projects and/or manage complex, multi-dimensional projects ensuring quality, on-time and on-budget implementations
  • Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the project
  • Utilize a mix of global resources within a matrix environment to ensure maximum productivity
  • Utilize Ceridian's methodology to drive implementations to successful completion, ensuring a high level of customer satisfaction
  • Set and manage customer expectations in regard to: project scope and timeline, Ceridian and customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management and organizational readiness
  • Present and manage sign-off of key milestones and deliverables, such as project kick-off, Discovery workbook, Discovery Recap document, project plan, status report, steering committee report, change requests, Sandbox review, user acceptance testing, Support transition, project closure
  • Effectively transition customers to Support
  • Participate in and/or lead project health checks and post go-live analysis on completed projects with PMO
  • Ensure High Customer Satisfaction and Referenceability
  • Adhere to and promote highest quality standards in project delivery and contribute to GPMO
  • Motivate team to document solutions and leverage and contribute to a solutions repository
  • Assist customer in driving the UAT process
• Focus on Continuing Education
  • Contribute to enhancement of Ceridian implementation methodology and PMO; provide feedback on tools and templates; lead best practice and methodology improvement initiatives
  • Participate in Continuing Education sessions
  • Complete new release training on a timely basis; be familiar with new and/or enhanced functionality in each product release
  • Mentor consultants and project managers on best practice consulting re: facilitating workshops, soliciting and documenting requirements.
• Provide Sales Support
  • Prepare Change Requests as required to capture change in scope and/or timeline

Skills and Experience we value

• Bachelor's degree or equivalent experience
• PMI/PMP certification preferred
• 5 - 7 years of experience project managing complex, multi-phase human capital management application implementations
• Significant experience developing and managing multi-workstream project schedules, preferably using Microsoft Project and Microsoft Visio
• Solid experience in business process mapping
• Experience in change management an asset
• Proficiency in Microsoft Office products and mastery of Microsoft Project and Visio
• Proficiency in SmartSheet
• Experience managing software implementations in a SaaS / Cloud computing environment preferred
• Understanding of relational databases and SQL and asset
• Experience managing the implementation of one or more of the following applications: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Ultimate, Oracle HR/Payroll, ADP, Workday, Dayforce HCM (preferred)
• Knowledge of common human capital management (HCM) business practices
• Understanding of different industries and how Dayforce implementation best practices apply to the customer's business practices
• Deep understanding of common software implementation methodologies and how to leverage aspects of different methodologies to enhance the Ceridian methodology
• Excellent customer relationship and business acumen
• Ability to manage multiple projects & customers at the same time and manage competing priorities and/or ability to manage complex multi-dimensional projects with competing priorities
• Excellent organization, communication and collaboration skills
• Ability to drive results through a multi-disciplinary team with matrixed reporting relationships
• Ability to lead and facilitate customer and internal workshops and sessions

What's in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate's experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud