Implementation Support Engineer -DC Metro Area

Implementation Support Engineer
Location: DC Metro Area
Full time/Direct hire

Education:
Associated Required, Bachelors Preferred

Experience:

• Minimum of 5 years of IT experience required
• Minimum of 2 years' experience in a customer support/service environment required
• CTS certification preferred
• Network+ and/or Security+ or comparable required
• Minimum one year experience installing, troubleshooting, and maintaining complex TCP/IP network security, routing, and physical network topologies
• Minimum of one year of experience as an Implementation Engineer or similar role with another company
• Experience with QQSYS and/or Crestron based system preferred
• Experience with either Netsuite cloud applications or other similar CRM systems
• Experience using Atlassian products JIRA and Confluence or other similar systems preferred
• Experience performing component and interface level integration and stability tests
• Strong hardware and software troubleshooting skills with Client, Dell, AMD, NVidia and other IT client systems
• Performing administrator function in a Windows environment, preferably in a cable, telecommunications or audio/visual environment
• Performing installs and troubleshooting of Windows software, network and operating system components

Proven communication skills relative to the application of technical products and business issues

ESSENTIAL DUTIES & RESPONSIBILITIES

• Actively participate in the technical planning activities which includes meetings and technical guidance thereafter for our customer projects
• Install/Upgrade software suite to the integrated solution both onsite and remotely
• Configure software suite, including but not limited to all software settings, database configuration, define rights and permissions for groups, define sources (video, web, application, etc.), scripting for custom configurations, etc.
• Provide integration and support services such as but not limited to system software upgrades, device driver updates, IP changes, firewall/NAT explanation, advanced system configurations, etc.
• Remote and onsite Project punch list remediation related to integration of customer projects
• Troubleshooting of the integrated solution as necessary, which includes addressing hardware and configuration issues, and identifying software/OS issues and reporting bugs to QA both onsite and remotely.
• Troubleshooting system configuration, network and software/OS issues
• Troubleshoot display equipment as needed, including interpreting any error codes, determining cable vs. display issues, etc.
• Perform Preventative Maintenance Visits to customers in the DC Metro Area
• Documenting all customer issues for use by support staff and management
• Training on the integrated solution to client base when necessary

Mandatory On-call rotation

Skills/Certifications:

• Understanding of network configurations to properly configure/troubleshoot where necessary
• Training experience preferred
• Excellent written and verbal communication skills required
• Travel up to 80% of the time in the DC Metro Area, 20% to other areas of the US
• Other tasks assigned by Management from time to time
• MS Windows Server 2012/2016/2019/2022
• MS Windows 10/11
• MS Office suite

PLEASE READ: Client is a Federal and State Contractor. Applicants must be United States Citizens, have a valid Driver's License, be able to travel domestically/internationally, be able to pass a Drug Test and obtain Federal Clearance. All applicants are subject to Drug Testing and Background Testing before hire

Contact: Vinay.c@sunrisesys.com