Child Protective Services Service Area Manager

Salary : $110,760.00 - $172,931.20 Annually
Location : Mason City - 50401 - Cerro Gordo County, IA
Job Type: Full-time
Job Number: 25-02505
Agency: 400 Health & Human Services - Family Well Being & Protection - Northern Service Area
Division: Health & Human Services - Family Well Being & Protection - Northern Service Area
Opening Date: 03/13/2025
Closing Date: 3/23/2025 11:59 PM Central
LinkedIn Tag: #LI-DNP
Point of Contact: Christie Templeton & Chris Silberhorn - christie.templeton@hhs.iowa.gov & chris.silberhorn@hhs.iowa.gov

Job Description
This is a non-merit position with the Iowa Department of Health and Human Services. Candidates must follow the instructions in the "To Apply" section. Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being and Protection, Bureau of Child Protective Services is seeking a Service Area Manager to join our team!

Are you looking for a career filled with purpose, where every day brings the opportunity to make a difference in the lives of individuals and communities? The Iowa Department of Health and Human Services (HHS) is seeking an experienced child protective/social services leader who will work to achieve the highest level of services for our clients within the Northern Iowa Service Area which includes 23 counties in North Central Iowa. The position is currently domiciled in Cerro Gordo County but the final location could be negotiable within a full time office in the Northern Iowa Service Area.

The Service Area Manager (Public Service Executive), under the supervision of the Child Protective Services Director, is responsible for efficient and effective provision and delivery of social service programs for some of Iowa's most vulnerable citizens.

Duties include, but are not limited to: management of the department offices and all personnel including the team of Social Work Administrators, Executive Officers and a secretary; support for the development of child welfare/social service resources within the community; timely resolution of service delivery complaints ; creative corrective actions to address deficiencies and process improvement; and collaborate and negotiate services with provider agencies, the county boards of supervisors and various community groups.

Please apply through NeoGov and additionally send your cover letter and resume to Christie Tempelton (christie.templeton@hhs.iowa.gov).

Preference will be given to those with at least 5 years of experience with:

• executive level experience in social work or child welfare programs
• federal and state government agencies and regulations
• supervising at a senior management level
• overseeing a budget of $5 million or more
• public relations
• negotiations and conflict resolution

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a

comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and

your family healthy at a low cost with outstanding coverage!

• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to

begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9

days/year).

• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29%

and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC),

Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to

$75/month).

• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and

dependent care expenses.

• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee

Assistance Program for personal and professional challenges.

• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our

employee discount programs.
For additional information on benefits click here.
Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with "lived experience" and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired - Relay Iowa 1-800-735-2942 TDD).

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
1) Graduation from an accredited four-year college or university and experience equal to seven years of full-time management-level work in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation.

2) Eleven years of full-time management-level work experience in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation.

3) All of the following (a and b):

a. Seven years of full-time management-level work experience in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation; and

b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

4) All of the following (a, b, and c):

a. Five years of full-time management-level work experience in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation; and

b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience; and

c. A combination of a total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in a public-service-related area (e.g., public or business administration, social work, law, education, engineering) equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

5) Current, continuous experience in the state executive branch that includes one year of full-time work as a Public Service Manager 1, Public Service Manager 2, or comparable specific management-level position.

For additional information, please click on this
Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyGain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.
• No

02

PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. 611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. 611 et seq
• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. 611 et seq

03

Please review all three parts of the question - "A, B and C" Your final answer will be your answer to Part "C".A. Do you have five years of full-time work experience in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation? IF YES - PLEASE REVIEW "B"B. Do you have a combination of a total of four years of post high school education and/or full-time experience (as described in part A)? Thirty semester hours of accredited college or university course work in any field equals one year of full-time experience. APPLICANTS MUST NOT USE THE SAME EXPERIENCE AS WAS USED FOR PART A. IT MUST BE ADDITIONAL EXPERIENCE. IF YES- PLEASE REVIEW "C"C. How many years do you have of a combination of accredited GRADUATE college or university course work in a public-service-related area (e.g., public or business administration, social work, law, education, engineering) and/or experience (as described in PART A)? Twenty-four semester hours equals one year of experience. APPLICANTS MUST NOT USE THE SAME EXPERIENCE AS WAS USED FOR PARTS A and B. IT MUST BE ADDITIONAL EXPERIENCE. NOTE- For Part "C" - Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or graduate education.

• I do not have any of the graduate level education and/or experience
• Less than two years of the combined graduate level education and/or experience
• Two years or more of the combined graduate level education and/or experience

04

Have you graduated from an accredited four-year college or university? IF YES- How many years of experience do you have of full-time management-level work in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation?

• I have not graduated from an accredited four-year college or university
• Less than three years of experience in the identified areas
• Three years to less than seven years of experience in the identified areas
• Seven years or more of experience in the identified areas

05

How many years of experience do you have of full-time management-level work experience in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation?

• I do not have any experience in the identified areas
• Less than five years of experience in the identified areas
• Five years to less than 11 years of experience in the identified areas
• Eleven years or more of experience in the identified areas

06

Do you have seven years of full-time work experience in finance, human resources, engineering, law,social work, regulation, data processing, or program research or evaluation? IF YES - How many years do you have of a combination of post high school education AND/OR ADDITIONAL experience in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation? 30 semester hours equals one year of experience. Applicants must not count the same experience that was used to qualify on the first portion of the question. The experience must be ADDITIONAL experience in the identified areas. NOTE - Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

• I do not have seven years of full-time work experience in finance, human resources, engineering, law,social work, regulation, data processing, or program research or evaluation
• Less than four years of the combined education and/or experience
• Four years or more of the combined education and/or experience

07

Are you a current State of Iowa employee (executive branch)? IF YES - How many months do you have of full-time experience in the classification of Public Service Manager 1, Public Service Manager 2, or comparable specificmanagement-level position for the State of Iowa?

• I am not a State of Iowa employee
• I do not have any experience in the identified areas
• Less than 12 months of experience in the classification of Public Service Manager 1, Public Service Manager 2, or comparable specificmanagement-level position for the State of Iowa
• 12 months or more of experience in the classification of Public Service Manager 1, Public Service Manager 2, or comparable specific management-level position for the State of Iowa

08

For the purposes of this position Human Services related field means Social Work, Counseling, Public Administration, Human Resources, Communications, Criminal Justice, or Legal fields. If multiple responses apply for you, please choose the one at the higher level.1. Which best describes your education and experience?

• Doctorate in a Human Services related field
• Master's Degree in a Human Services related field
• Doctorate not in a Human Services related field
• Bachelor's Degree in a Human Services related field
• Master's Degree not in a Human Services related field
• Bachelor's Degree not in a Human Services related field
• Associate degree in a Human Services related field
• No degree

09

For the purposes of this position Human Services related field means Social Work, Counseling, Public Administration, Human Resources, Communications, Criminal Justice, or Legal fields. If multiple responses apply for you, please choose the one that has the higher years.2. How many years of full-time experience do you have currently in a Human Services related field?

• Twenty or more years
• Fifteen to less than twenty years
• Ten to less than fifteen years
• Seven to less than ten years
• Less than seven years

10

For the purposes of this position Human Services related field means Social Work, Counseling, Public Administration, Human Resources, Communications, Criminal Justice, or Legal fields. If multiple responses apply for you, please choose the one with the higher years.3. How many years of full-time experience do you have assigning work to support staff, explaining methods and procedures, and providing special instructions, organizing work to ensure proper coverage, providing guidance and consultation to staff. Leading larger team with multiple layers of supervision?

• Ten or more years with a Health & Human Services agency
• Ten or more years with a non-Health & Human Services agency
• Five to less than ten years with a Health & Human Services agency
• Five to less than ten years with a non-Health & Human Services agency
• One to less than five years with a Health & Human Services agency
• One to less than five years with a non-Health & Human Services agency
• Less than one year

11

For the purposes of this position Human Services related field means Social Work, Counseling, Public Administration, Human Resources, Communications, Criminal Justice, or Legal fields. If multiple responses apply for you, please choose the one that has the higher years.4. How many years of full-time Child-Welfare experience (working in the child welfare arena; public or private sector) do you have?

• Ten or more years
• Five to less than ten years
• One to less than five years
• Less than one year

12

For the purposes of this position Human Services related field means Social Work, Counseling, Public Administration, Human Resources, Communications, Criminal Justice, or Legal fields. If multiple responses apply for you, please choose the one that has the higher years.5. How many years of full-time experience do you have developing/revising legislation, code, administrative rules, or manual, and interpreting and explaining policy?

• Ten or more years
• Seven to less than ten years
• Five to less than seven years
• One to less than five years
• Less than one year

13

6. Are you veteran of the United States Armed Forces?

• Honorably discharged with a service-connected disability
• Honorably discharged

Required Question