Medspa Regional Manager

With two decades of excellence, Kalologie Medspa stands as a premier destination for aesthetic and wellness treatments. Our team of highly trained experts is renowned for their personalized approach, providing safe, effective, and clinically-proven treatments that achieve exceptional results.

We are proud of our team based culture, with a genuine focus on well-being. As we continue to expand, we remain committed to our core values and a passionate pursuit of excellence.

Position Overview: We are seeking a dynamic and experienced Clinic Manager to oversee and enhance all facets of our clinic's operations. This role requires a proactive leader who will manage sales, customer service, employee performance, and administrative tasks to ensure alignment with our standards, policies, and procedures.

Key Responsibilities:

• Operational Management: Oversee daily clinic operations, ensuring adherence to company standards, policies, and procedures. Manage sales, customer service, employee performance, and administrative functions effectively.
• Revenue Goals: Achieve and surpass monthly revenue targets set by the Executive Leadership Teams.
• Performance Monitoring: Track and analyze clinic performance metrics including revenue, profit margins, practitioner sales, discounts, budgets, and client acquisition/retention.
• Team Development: Recruit, retain, and nurture a high-performing, diverse team. Support staff development through regular one-on-one meetings and targeted training.
• Leadership Presence: Actively engage in the clinic to lead by example, enhance employee skills, and foster client loyalty and brand awareness through exemplary customer service.
• Client Feedback Management: Monitor, address, and report on client feedback, ensuring effective communication with both management and staff.
• Professional Collaboration: Collaborate with colleagues and management while maintaining confidentiality regarding clients, employees, and company matters.
• System Improvement: Identify and implement improvements to systems, policies, and procedures to boost efficiency and service quality.
• Additional Support: Assist the leadership team with other tasks or responsibilities as needed.

What You'll Bring:

• Education: High School diploma required; Bachelor's degree preferred.
• Experience: Minimum of 5 years of relevant experience, ideally within retail, hospitality, or the spa industry. At least 3 years of experience in managing teams to achieve high performance.
• Leadership Skills: Proven ability to lead, coach, and develop employees to meet and exceed goals.
• Flexibility: Willingness to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• Problem-Solving: Demonstrated ability to learn quickly, anticipate challenges, and develop effective solutions.
• Organizational Skills: Highly organized with the ability to manage multiple tasks simultaneously, maintain focus, and adapt to changing situations.
• Communication: Excellent written, verbal, and active listening skills with the ability to communicate effectively across all levels of the organization.
• Technical Proficiency: Proficient with computers and phone systems, including Microsoft Office (Word, Excel, Outlook), and capable of quickly learning new technologies.

If you are a motivated leader with a passion for operational excellence and team development, we encourage you to apply and be part of our dedicated team.