IT Business Systems Analyst lll

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Company: Riverside County, CA

Location: Riverside, CA 92503

Description:

Salary : $100,793.70 - $141,015.66 Annually
Location : Riverside
Job Type: Regular
Job Number: 25-86117-02
Department: Information Technology
Division: Enterprise Solutions
Opening Date: 03/13/2025
Closing Date: 3/20/2025 11:59 PM Pacific

ABOUT THE POSITION
The County of Riverside's Information Technology Department is seeking a proactive and experienced IT Business Systems Analyst III with strong development skills, expertise in requirements gathering, and project management capabilities. The ideal candidate will possess proven technical expertise in one or more of the following areas: ServiceNow Development/Administration and/or Laserfiche Development/Administration. This role requires hands-on development work, rigorous requirements analysis, and successful management of IT projects from inception to completion.

The Business Analyst III will collaborate with stakeholders to gather, document, and analyze technical and business requirements, bridging the gap between technical teams and business users. The candidate will lead development efforts, manage project scopes, and ensure timely delivery of quality solutions. Proficiency in tools like Wrike, MS Project, ServiceNow PPM, and Power BI is essential. Strong communication, organizational, and problem-solving skills are critical for success in this fast-paced and dynamic role.

Preferred Technical Skills:
  • ServiceNow Developer/Administrator: Expertise in scripting, workflow automation, and modules like ITSM, ITOM, ITBM, and CSM. Familiarity with the Glide API is a plus.
  • Laserfiche Developer/Administrator: Skills in configuring and managing Laserfiche systems, workflows, and integrations, including Forms, Workflow, and Quick Fields.

Candidates must possess a bachelor's degree preferably in Information Services, Business, Management, or a related field. Equivalent experience may substitute for the educational requirement (30 semester or 45 quarter units equal to one year of full-time experience). A minimum of four years of journey-level IT business systems experience, including at least one year in a lead or technically advanced capacity, is required. Additionally, candidates with at least two years of experience with Laserfiche, ServiceNow, and two years of project management experience, and one year of experience building reports and dashboards using Power BI are highly encouraged to apply.

Meet the Team!

The Riverside County Information Technology department provides information technology services to County departments and agencies and is entrusted with managing and safeguarding the County's enterprise and mission-critical solutions and infrastructure. RCIT is committed to cultivating a collaborative and inclusive culture that fosters best of breed solutions with a focus on problem-solving to deliver quality products and services to our customers.
EXAMPLES OF ESSENTIAL DUTIES
Conduct systems analysis and design of business processes involving evaluation of current and proposed information and business process flow, available and emerging technology hardware and software, and cost/benefits.
Analyze projects; document new organizational processes; generate reports for management on new technology.
Develop and document user requirements from end-user input for new and existing systems, business processes, and applications.
Select and recommend software or hardware based on systems analysis, evaluation of product, and vendors.
Create requests for proposal (RFPs) or requirement specifications and evaluate proposal submissions.
Implement new and modified processes and systems by performing design, application development, installation and testing.
Modify software; customize business applications and interfaces.
Coordinate and communicate with end users, management, staff, and vendors on project issues and status.
Develop project work plans and schedules and monitor project resources including staff time, vendor work, and finances.
Prepare project documents, requirements, reports, feasibility studies, cost/benefit analysis, and quality assurance and control standards.
Maintain, support, and administer software applications.
Provide customer support, training, and problem analysis for software applications.

MINIMUM QUALIFICATIONS
Education: Completion of 30 semester or 45 quarter units from an accredited college or university, preferably with coursework in computer science, computer information systems, data processing, information management, or a related field to the assignment. (Additional qualifying IT system analysis job-related experience may substitute for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience).

Experience: Four years of successful journey-level IT business systems job-related experience, one year of which included either lead person duties or technically advanced IT system analysis job-related work (One year as an IT Business Systems Analyst II will satisfy the one year of lead or technically advanced experience requirement).
Other Requirement(s): A successful Security Clearance conducted by the Sheriffs' Department is required for positions within the Riverside County Information Technology Department.
Knowledge of: The principles, methods and techniques used in the course of work for the IT Business Systems Analyst series; principles and techniques applied to IT devices, applications and systems; principles of organization and administration; principles of documentation and recordkeeping, storage and retrieval.

Ability to: Gather and analyze data, reason logically, draw valid conclusions and make appropriate recommendations; resolve technical problems and innovate more efficient use of IT resources; perform systems analysis work and problem solving; interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff, customers, other employees, and the public; communicate effectively with people at all organizational levels.

Required IT-Related Skills: Systems analysis theory, processes and techniques; project spec development; application design; writing and modifying technical and user documentation; data modeling techniques; prepare flow process diagrams and other design graphics; application of industry or County standards and conventions for systems analysis and quality assurance; installation, testing and migration process and techniques; quality and version control processes; use of packaged or off-the-shelf and third party application software including office automation tools.

Preferred IT-Related Skills: Internal consulting with clients at various levels of the organization; writing code and scripts; writing process descriptions; work with client server environments.

SUPPLEMENTAL INFORMATION

This recruitment is open to all applicants.

For questions regarding this recruitment contact Danilo Lozano @ DaLozano@rivco.org
APPLICATION INFORMATION

Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here:
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services () or Association of International Credential Evaluators, Inc. ().
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site,
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
  • Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
  • Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
  • Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.

A new member is defined as any of the following:
  • A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
  • A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
  • A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

  • CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

    Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
    Note:

    This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at (951) 955-4981,
    Option 2.

    If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
    DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

    VACATION ACCRUAL (Bi-Weekly Accrual):

    0 < 3 year = 80 Hours (10 Days)

    4 < 9 years = 120 Hours (15 Days)

    10 or more years = 160 Hours (20 Days)

    Maximum Vacation leave accumulation is 480 hours.

    SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

    HOLIDAYS: Normally 12 paid holidays per year.

    BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).

    BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

    DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.

    POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.

    OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.
    01

    Are you a current regular or temporary employee of the Riverside County Information Technology Department?
    • Yes
    • No

    02

    What is the highest level of education you have completed at an accredited college or university, preferably with major coursework in computer science, computer information systems, data processing, information management, or a closely related field?
    • None of these
    • Less than 30 semester or 45 quarter units
    • At least 30 semester or 45 quarter units
    • At least 60 semester or 90 quarter units
    • At least 90 semester or 135 quarter units
    • At least 120 semester or 180 units
    • I have my Associates degree
    • I have my Bachelors degree
    • I have my Masters degree or higher

    03

    How many years of successful, journey-level IT job-related experience do you have? (Include details on your resume/application)
    • No experience
    • Less than 12 months
    • 1 year or more, but less than 2
    • 2 years or more, but less than 3
    • 3 years or more, but less than 4
    • 4 years or more, but less than 5
    • 5 years or more, but less than 6
    • 6 years or more

    04

    Do you have at least one year of lead person duties or technically advanced IT job-related work? One year as an IT Business Systems Analyst II satisfies the one-year requirement for lead or technically advanced experience. (Include details on your resume/application)
    • Yes
    • No

    05

    How many years of professional-level experience do you have working with ServiceNow as a Developer/Administrator, including scripting, workflow automation, and modules (e.g., ITSM, ITOM, ITBM, and CSM)? (Include details on your resume/application)
    • No Experience
    • Less than 12 months
    • 1 year or more, but less than 2
    • 2 years or more, but less than 3
    • 3 years or more, but less than 4
    • 4 years or more, but less than 5
    • 5 years or more, but less than 6
    • 6 years or more

    06

    How many years of professional-level experience do you have working with Laserfiche as a Developer/Administrator, including configuring and managing Laserfiche systems, workflows, and integrations, such as Forms, Workflow, and Quick Fields? (Include details on your resume/application)
    • No experience
    • Less than 12 months
    • 1 year or more, but less than 2
    • 2 years or more, but less than 3
    • 3 years or more, but less than 4
    • 4 years or more, but less than 5
    • 5 years or more, but less than 6
    • 6 years or more

    07

    How many years of experience do you have managing IT projects, including planning, scoping, and ensuring timely delivery of project deliverables? (Include details on your resume/application)
    • No Experience
    • Less than 12 months
    • 1 year or more, but less than 2
    • 2 years or more, but less than 3
    • 3 years or more, but less than 4
    • 4 years or more, but less than 5
    • 5 years or more, but less than 6
    • 6 years or more

    08

    How many years of experience do you have gathering, analyzing, and documenting business and technical requirements for IT projects?
    • No Experience
    • Less than 12 months
    • 1 year or more, but less than 2
    • 2 years or more, but less than 3
    • 3 years or more, but less than 4
    • 4 years or more, but less than 5
    • 5 years or more, but less than 6
    • 6 years or more

    09

    How many years of experience do you have building reports and dashboards using Power BI or similar reporting tools? (Include details on your resume/application)
    • No Experience
    • Less than 12 months
    • 1 year or more, but less than 2
    • 2 years or more, but less than 3
    • 3 years or more, but less than 4
    • 4 years or more, but less than 5
    • 5 years or more, but less than 6
    • 6 years or more

    Required Question

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