Information Technology Specialist (IT) I/II/III
Apply NowCompany: Mono County, CA
Location: Mammoth Lakes, CA 93546
Description:
Salary : $82,229.00 - $110,327.00 Annually
Location : Bridgeport / Mammoth Lakes, CA
Job Type: Full-Time
Job Number: 202300163
Department: Information Technology Department
Opening Date: 03/13/2025
Bargaining Unit: MCPE
Statement on Remote Work Policy - Mono County, California
Mono County does not permit out-of-state remote work for its employees. All employees must perform their job duties within the state of California to ensure compliance with state labor laws, tax regulations, and operational needs. Any remote work arrangements must be conducted within California, subject to department approval and county policies.
Description
DEFINITION
IT Specialist I:
Under supervision, participate as a member of the Services Division responsible for providing end-user support on core technology systems and infrastructure involving the installation and troubleshooting of desktop and laptop hardware, software, operating systems, printers and peripherals, networks and network-attached devices. May be asked to participate in projects, and performs other work as assigned.
IT Specialist II:
Under general supervision, to serve as a member of the Services Division responsible for providing end-user support and training on core technology systems and infrastructure involving the installation and troubleshooting of desktop and laptop hardware, software, operating systems, printers and peripherals, networks and network-attached devices. Will participate in projects, and perform other work as assigned.
IT Specialist III:
Under direction, to serve as a senior member of the Services Division responsible for providing comprehensive end-user support and training on core technology systems and infrastructure involving the design, configuration, installation, and troubleshooting of desktop and laptop hardware, software, operating systems, printers and peripherals, networks and network-attached devices. Serves as a project leader on and provides support, work direction, coordination, and scheduling of other support staff. Performs other work as assigned.
DISTINGUISHING CHARACTERISTICS
IT Specialist I:
This is an entry level position in the Information Technology Specialist series, which provides support for agency computers, networks and phone systems. Incumbents provide routine support services under limited supervision and less routine tasks alongside more senior staff. Verbal communication and presentation skills, ability to manage time effectively, and willingness to engage customer service all important. Errors in judgement or action minimally impact functional operations of agency staff.
IT Specialist II:
This is a mid-range working level in the Information Technology Specialist series, which provides support for agency computers, networks and phone systems. Incumbents provide a variety of support services and implementation of complex systems and technologies. Skilled verbal communication and presentation skills are requisite, as is the ability to effective manage time, and provide exceptional customer service. Errors may result in loss of customer/user time and/or data, substantial impact on department image, and/or exposure to compliance.
IT Specialist III:
This is the Team Lead and advanced working level in the Information Technology Specialist series, which provide support for County computers, networks and phone systems. Incumbents use advanced leadership and technical skills to provide a variety of support services and lead implementations of complex systems and technologies. Excellent verbal communication and presentation skills are requisite, as is the ability to plan, effectively manage time, and organize a team around projects. Errors in judgement regarding business or technical decisions may result in significant exposure to the organization.
REPORTS TO
IT Specialist I/II/III:
Business Operations Manager
Information Technology Director
IT Specialist I/II (only):
Information Technology Specialist III (functionally only)
CLASSIFICATIONS DIRECTLY SUPERVISED
IT Specialist I/II:
None
IT Specialist III:
May provide lead direction and/or training, scheduling, and basic supervision for the IT Specialist Series.
Examples of Duties
Duties include but are not limited to the following:
IT Specialist I
Provides technical support on hardware and software used by agency personnel.
Assists in analyzing problems and recommending corrective action to those problems as necessary.
Participates in on-boarding and off-boarding of users in the agency technology systems.
Occasionally assists with supporting critical infrastructure systems including those with sensitive data requiring the maintenance of confidentiality.
Performs installation and basic support of hardware and software using agency standard methods. Transports related equipment as necessary.
Assists with procurement of hardware and software according to agency specifications.
Assists with the maintenance of accurate records and documentation for County technology systems.
Monitors system functions and participates in basic maintenance tasks.
Attends trainings, seminars and user conferences to gain subject area knowledge.
Performs other duties as assigned.
IT Specialist II
Provides advanced level technical support on hardware and software used by agency personnel.
Acts as a technical resource and mentor for other IT Specialist staff.
Oversees on-boarding and off-boarding of users in the agency technology systems.
Analyzes problems and recommends corrective action to those problems as necessary.
Assists with supporting critical infrastructure systems including those with sensitive data requiring the maintenance of confidentiality.
Oversees and participates in the installation and basic support of hardware and software using agency standard methods. Transports related equipment as necessary.
Oversees and assists with procurement of hardware and software according to agency specifications.
Ensures the maintenance of accurate records and documentation for County technology systems.
Monitors system functions and participates in maintenance tasks.
Attends trainings, seminars and user conferences in order to gain knowledge and experience with an eye for current and future technologies which can improve productivity.
Perform other duties as assigned.
IT Specialist III
Provides expert level technical support on hardware and software used by agency personnel.
Plans, determines requirements, tests, maintains, enhances, and participates in the design and implementation of complex computer systems.
Ensures security compliance with agency policies, contracts, and partnerships, in a manner that reflects industry standards.
Coordinates with vendors and department representatives to effectively utilize technology.
Acts as a technical resource and mentor for other IT Specialist staff with functional supervision duties.
Directly supports critical infrastructure systems including those with sensitive data requiring the maintenance of confidentiality.
Leads efforts in problem analysis and recommending corrective action to those problems as necessary.
Acts as project leader to analyze, design, configure, install, and manage complex systems and applications.
Oversees documentation and ensures accuracy and completeness for agency technology systems.
Assists with the development and evaluation of agency standards, procedures, and policies.
Manages the purchasing of hardware and software
Attends trainings, seminars and user conferences to expand experience and knowledge with an eye for current and future technologies which can improve productivity.
Performs other related duties as assigned.
Typical Qualifications
IT Specialist I
Thorough knowledge of:
Basic methods and techniques used in the installation and support of personal computer hardware.
Commonly used operating systems, software applications and hardware.
Working knowledge of:
Commonly used desktop applications and their uses.
Some knowledge of:
Networking, telephony, and video communication.
Problem analysis techniques.
Purchasing processes and procurement standards.
Microsoft Active Directory and user management in an Enterprise environment.
Ability and willingness to:
Install, upgrade, and maintain desktop hardware and software.
Learn new software applications and proficiency in order to provide end-user support.
Maintain accurate documentation on the implementation and maintenance of computing systems.
Coordinate and provide training for County Staff.
Communicate effectively, both orally and in writing, occasionally giving presentations.
Accurately gather and organize data and make basic technology recommendations.
Attend trainings, seminars and user conferences in order to gain an understanding of current and emerging technologies.
Work cooperatively and in a team environment.
Serve as a Disaster Service Worker during certain emergency operations.
Be service oriented, effectively represent the County's Information Technology Department, and inspire others to think creatively for the good of the County.
Maintain confidentiality.
IT Specialist II
Thorough knowledge of:
Commonly and/or locally used operating systems, software applications and hardware.
The methods and techniques used in the installation, configuration, support and troubleshooting of relevant operating systems, software applications, hardware and peripherals.
Working knowledge of:
Microsoft Active Directory and user management in an Enterprise environment.
Network concepts and administration.
Telephony and video communication.
Purchasing processes and procurement standards.
Some knowledge of:
Problem analysis techniques.
Principles, practices, and methods of Project Management.
Database systems.
Ability and willingness to:
Develop innovative solutions to meet customer's needs.
Independently install, upgrade, and maintain desktop hardware and software.
Ensure accurate documentation on the implementation and maintenance of computing systems.
Accurately gather and organize data to make recommendations pertaining to technology solutions that includes accurate budget information.
Oversee and provide training for agency Staff.
Interpret hardware and software specifications.
Make group presentations.
Maintain a high level of education and knowledge of current and future technologies.
Attend trainings, seminars, and user conferences in order to expand knowledge and understanding of current and emerging technologies.
Work cooperatively and foster a team environment.
Serve as a Disaster Service Worker during certain emergency operations.
Be service oriented, effectively represent the County's Information Technology Department, and inspire others to think creatively for the good of the County.
Establish and maintain cooperative working relationships.
Maintain confidentiality.
IT Specialist III
Thorough knowledge of:
The methods and techniques used in the installation, configuration, support and troubleshooting of relevant operating systems, software applications, hardware and peripherals.
Purchasing processes and procurement standards.
Commonly and/or locally used operating systems, software applications and hardware.
Working knowledge of:
Network concepts and administration.
Telephony and video communication.
Microsoft Active Directory and user management in an Enterprise environment.
Problem analysis techniques.
Principles, practices, and methods of Project Management.
Database systems
Some knowledge of:
How different application and software systems interact in a networked environment.
The importance of timely implementation of changes.
Principles, practices, and methods of training and mentoring.
Problem analysis techniques such as Root Cause Analysis.
General knowledge of Requests for Proposals (RFP) and Feasibility Study Reports (FSR).
Ability and willingness to:
Expertly install, upgrade, and maintain desktop hardware and software.
Oversee documentation efforts to ensure quality and usability for department staff.
Develop, oversee, and participate in training for agency staff.
Develop innovative solutions to meet customer's needs.
Demonstrate strong business process and project management skills, including setting goals and priorities oriented around increasing efficiency and delivering 'on-time' and 'on-budget.'
Create, maintain, or interpret hardware and software specifications.
Gather and provide accurate budget information for implementation of new hardware and software.
Prepare, clear, concise and accurate presentations and reports for general/lay audience.
Attend trainings, seminars, and user conferences to increase understanding of current and emerging technologies.
Serve as a Disaster Service Worker during certain emergency operations.
Be service oriented, effectively represent the County's Information Technology Department, and inspire others to think creatively for the good of the County.
Establish and maintain cooperative working relationships.
Maintain confidentiality.
TRAINING AND EXPERIENCE:
Any combination of training and experience which would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities might be:
IT Specialist I
A Bachelor's degree from an accredited college or university in a computer related field and one (1) year of experience performing both technical support and training;
OR
Two (2) years of experience performing Tier 1 technical support and training for a similar organization.
IT Specialist II
A Bachelor's degree from an accredited college or university in a computer related field and two (2) years of experience performing both technical support and training;
OR
Three (3) years of experience performing Tier 1 technical support and training for a similar organization.
IT Specialist III
A Bachelor's degree from an accredited college or university in a computer related field and four (4) years of experience performing both technical support and training;
OR
Five (5) years of experience performing Tier 1 technical support and training for a similar organization.
TYPICAL PHYSICAL REQUIREMENTS
Sit for extended periods; frequently stand, walk, stoop, kneel, and crouch; physical ability to lift and carry objects weighing up to 50 pounds on an occasional basis and in excess of 50 pounds with assistance; normal manual dexterity and eye-hand coordination; corrected hearing and vision to normal range; excellent verbal Mono County Information Technology Bargaining Unit: MCPEA September, 2016
communication; use of office equipment.
Supplemental Information
TYPICAL WORKING CONDITIONS
Work is performed in an office; occasionally works outside; exposure to electrical energy and dust; frequent contact with staff and the public.
SPECIAL REQUIREMENTS:
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Not all duties are necessarily performed by each incumbent. Additionally, incumbents will be required to follow instructions and to perform other job related duties as may be required.
Mono County Summary of Benefits
The following information is intended to provide a summary of benefits and does not include full details of coverage. Service limitations and restrictions may apply depending on coverage levels and services rendered.
Pay Periods and Payroll Deductions
County employees are paid on a bi-weekly basis, which consists of 26 pay periods per year. Payroll deductions including medical and most voluntary deductions will occur on a semi-monthly basis or 2 times per month. Retirement contributions will always be deducted on all 26 pay periods.
Medical Mono County Contracts with CalPERS
To provide health insurance for its employees and currently offers several Preferred Provider (PPO) Plans which are administered by Anthem Blue Cross. Employees have the option to choose from PERS Gold, PERS Platinum, and PORAC. The PORAC Plan is currently only available to members of the Safety group employee's. Medical plan costs vary based on the plan and coverage you select. The employee and the County share the cost of the plan, which is deducted on a pre-tax basis. The employee's cost is in accordance with the applicable Memorandum of Understanding with each bargaining group. For more information regarding health plans, please visit: https://www.calpers.ca.gov/page/active-members/health-benefits/plans-and-rates
Dental Mono County
Offers a self-insured dental plan administered by Delta Dental of California and currently offers the following benefits:
$1,100.00 each year towards your dental coverage if you choose an in-network Delta DentalPPO Dentist.
$1,000.00 each year towards your dental coverage if you choose and out-of-network orNon-Delta Dental PPO Dentist.
Diagnostic and preventative coverage of 70 - 100 % of contracted allowance (based onlength enrolled in the plan and dentist visit of at least once per year).
Major services are covered at 50% of the contracted allowance.
Currently Dental coverage is provided to eligible Mono County employees at 100% employer paid.
Vision
Vision Service Plan is our Vision Insurance provider. Our plan is VSP Signature. Benefits include:
well/vision exam every 12 months, carries a $10 copay.
$160 allowance for frames and 20% off amount over allowance.
$180 allowance for contacts and contact lens exam and 15% off contact lens fitting andevaluation. Currently Vision coverage is provided to eligible Mono County employees at 100% employer paid.
Basic Life Insurance
Administered by Voya Mono County Employees are entitled to Life Insurance and Accidental Death and Dismemberment.
Mono County also offers coverage to employee's spouse and dependents. Life Insurance is administered by Voya Insurance.
Coverage for General Employees is $5,000.00
At-Will/Elected Employees/Paramedic Coverage is $50,000.00
Coverage for Employee's Spouse is $1,000.00
Coverage for Employee's Children is also $1,000.00
Coverage for Employee's Children under six months is $100.00
Currently Basic Life coverage is provided to eligible Mono County employees at 100% employer paid.
Supplemental Life Insurance - Administered by Voya
Employees have the option of enrolling in a Supplemental Life insurance policy for themselves, their spouse and any dependent children. This policy is purchased by the employee with rates based on the age group at the time of enrollment.
Supplemental life insurance coverage can be enrolled in the first 31 days of employment without proof of good health, after 31 days proof of good health is required. Amounts available are as follows:
For Employee up to $150,000 (guaranteed issue) or up to $500,000 with proof of goodhealth
For Spouse up to $50,000.00 and for the Employee's Children for $10,000.00.
Flexible Spending Accounts and Optional Insurances
Provided by WORKTERRAFlexible Spending Accounts for medical reimbursement and dependent care are available through a Section 125 account administered by WORKTERRA. These accounts allow you to contribute pre-tax dollars to help pay for eligible medical and dependent care expenses.
Mono County Deferred Compensation 457/401(a) Plan
The County provides deferred compensation plan through Internal Revenue Code Section 401(a) Employees have the option to sign up for the 457-deferred compensation plan and contribute up to the maximum amount allowed by the IRS. If the employee contributes a total of 1-3% of their pre-tax salary, the County will match those contributions up to a maximum of 3% into a 401 (a) plan under the employee's name. The employee may direct the investment of all contributions in accordance with the options or limitation provided by the 401(a) Plan.
CalPERS Retirement Benefits and Contributions
Mono County contracts with CalPERS for your retirement plan. Your retirement plan is a defined benefit plan determined by a set formula which uses your years of service, age at retirement, and highest one or three years of service. The Plan is funded by contributions from the employee, the County and investments from plan assets.
Mono County has a Local Miscellaneous group and a Local Safety group.
Your benefit formula will fall within one of these two groups
Most new members will fall within the new Pension Reform Formulas of 2 @ 62 for Miscellaneous & 2.7 @ 57 for all Safety Group. However, if you do have prior membership you may be eligible for the formulas that were in place on December 31st 2012, before Pension reform went into place. Our pre-pension reform formulas are:
Local Miscellaneous Group = 2.5% @ 55
Local Safety - Sheriff = 3% @ 55
Local Safety - Fire = 2% @ 50
Local Safety - County Peace Officer = 3% @ 50
Find out all about your CalPERS benefits at www.calpers.ca.gov
AFLAC - Optional Insurance Provider
Mono County contracts with a Local Representative who provides our employees with the opportunity to enroll in several different policies offered by AFLAC, to include; Cancer, Critical Care, Hospital, Accident, Disability, intensive Care. New employees can enroll within the first 30 days of employment; all other transactions are done during open enrollment each year.
EAP - Employee Assistance Program
Mono County offers two different Employee Assistance Programs through Trindel Insurance Fund and Voya. Both programs include counseling and telephone consultation services addressing a variety of personal topics to promote a healthy family and work life balance.
Mono County Wellness Program
Mono County offers a discounted rate, as well as $25 towards Membership to local health clubs at the Double Eagle in June Lake or Snowcreek Athletic Club and The Body Shop in Mammoth Lakes.
For employees living or working in Bridgeport, there is a County maintained facility in the Bridgeport Memorial Hall that employees have access to for a small one-time fee of $10.00
SICK & VACATION
Sick - (Unless an applicable collective bargaining agreement provides otherwise)
Eligible employees will accrue sick leave at the rate of 12 sick days per year. Permanent part-time employees accrue sick leave on a prorated basis.
Vacation- (Unless an applicable collective bargaining agreement provides otherwise)
Eligible employees shall be entitled to accrue vacation leave with pay for each year of full-time service as follows:
Initial employment 10 days vacation per year
After three years of continuous service------15 days vacation per year
After ten years of continuous service--------17 days vacation per year
After fifteen years of continuous service---19 days vacation per year
After twenty years of continuous service--20 days vacation per year
Permanent part-time employees accrue vacation on a prorated basis.
Mono County Holidays
Most all bargaining groups recognize 13 Holidays as outlined in the Mono County Policies and Procedures and Personal Holidays according to your specific MOU (Memorandum of Understanding) according to your represented group.
"Welcome to Mono County - A great place to live and work!!"
Location : Bridgeport / Mammoth Lakes, CA
Job Type: Full-Time
Job Number: 202300163
Department: Information Technology Department
Opening Date: 03/13/2025
Bargaining Unit: MCPE
Statement on Remote Work Policy - Mono County, California
Mono County does not permit out-of-state remote work for its employees. All employees must perform their job duties within the state of California to ensure compliance with state labor laws, tax regulations, and operational needs. Any remote work arrangements must be conducted within California, subject to department approval and county policies.
Description
DEFINITION
IT Specialist I:
Under supervision, participate as a member of the Services Division responsible for providing end-user support on core technology systems and infrastructure involving the installation and troubleshooting of desktop and laptop hardware, software, operating systems, printers and peripherals, networks and network-attached devices. May be asked to participate in projects, and performs other work as assigned.
IT Specialist II:
Under general supervision, to serve as a member of the Services Division responsible for providing end-user support and training on core technology systems and infrastructure involving the installation and troubleshooting of desktop and laptop hardware, software, operating systems, printers and peripherals, networks and network-attached devices. Will participate in projects, and perform other work as assigned.
IT Specialist III:
Under direction, to serve as a senior member of the Services Division responsible for providing comprehensive end-user support and training on core technology systems and infrastructure involving the design, configuration, installation, and troubleshooting of desktop and laptop hardware, software, operating systems, printers and peripherals, networks and network-attached devices. Serves as a project leader on and provides support, work direction, coordination, and scheduling of other support staff. Performs other work as assigned.
DISTINGUISHING CHARACTERISTICS
IT Specialist I:
This is an entry level position in the Information Technology Specialist series, which provides support for agency computers, networks and phone systems. Incumbents provide routine support services under limited supervision and less routine tasks alongside more senior staff. Verbal communication and presentation skills, ability to manage time effectively, and willingness to engage customer service all important. Errors in judgement or action minimally impact functional operations of agency staff.
IT Specialist II:
This is a mid-range working level in the Information Technology Specialist series, which provides support for agency computers, networks and phone systems. Incumbents provide a variety of support services and implementation of complex systems and technologies. Skilled verbal communication and presentation skills are requisite, as is the ability to effective manage time, and provide exceptional customer service. Errors may result in loss of customer/user time and/or data, substantial impact on department image, and/or exposure to compliance.
IT Specialist III:
This is the Team Lead and advanced working level in the Information Technology Specialist series, which provide support for County computers, networks and phone systems. Incumbents use advanced leadership and technical skills to provide a variety of support services and lead implementations of complex systems and technologies. Excellent verbal communication and presentation skills are requisite, as is the ability to plan, effectively manage time, and organize a team around projects. Errors in judgement regarding business or technical decisions may result in significant exposure to the organization.
REPORTS TO
IT Specialist I/II/III:
Business Operations Manager
Information Technology Director
IT Specialist I/II (only):
Information Technology Specialist III (functionally only)
CLASSIFICATIONS DIRECTLY SUPERVISED
IT Specialist I/II:
None
IT Specialist III:
May provide lead direction and/or training, scheduling, and basic supervision for the IT Specialist Series.
Examples of Duties
Duties include but are not limited to the following:
IT Specialist I
Provides technical support on hardware and software used by agency personnel.
Assists in analyzing problems and recommending corrective action to those problems as necessary.
Participates in on-boarding and off-boarding of users in the agency technology systems.
Occasionally assists with supporting critical infrastructure systems including those with sensitive data requiring the maintenance of confidentiality.
Performs installation and basic support of hardware and software using agency standard methods. Transports related equipment as necessary.
Assists with procurement of hardware and software according to agency specifications.
Assists with the maintenance of accurate records and documentation for County technology systems.
Monitors system functions and participates in basic maintenance tasks.
Attends trainings, seminars and user conferences to gain subject area knowledge.
Performs other duties as assigned.
IT Specialist II
Provides advanced level technical support on hardware and software used by agency personnel.
Acts as a technical resource and mentor for other IT Specialist staff.
Oversees on-boarding and off-boarding of users in the agency technology systems.
Analyzes problems and recommends corrective action to those problems as necessary.
Assists with supporting critical infrastructure systems including those with sensitive data requiring the maintenance of confidentiality.
Oversees and participates in the installation and basic support of hardware and software using agency standard methods. Transports related equipment as necessary.
Oversees and assists with procurement of hardware and software according to agency specifications.
Ensures the maintenance of accurate records and documentation for County technology systems.
Monitors system functions and participates in maintenance tasks.
Attends trainings, seminars and user conferences in order to gain knowledge and experience with an eye for current and future technologies which can improve productivity.
Perform other duties as assigned.
IT Specialist III
Provides expert level technical support on hardware and software used by agency personnel.
Plans, determines requirements, tests, maintains, enhances, and participates in the design and implementation of complex computer systems.
Ensures security compliance with agency policies, contracts, and partnerships, in a manner that reflects industry standards.
Coordinates with vendors and department representatives to effectively utilize technology.
Acts as a technical resource and mentor for other IT Specialist staff with functional supervision duties.
Directly supports critical infrastructure systems including those with sensitive data requiring the maintenance of confidentiality.
Leads efforts in problem analysis and recommending corrective action to those problems as necessary.
Acts as project leader to analyze, design, configure, install, and manage complex systems and applications.
Oversees documentation and ensures accuracy and completeness for agency technology systems.
Assists with the development and evaluation of agency standards, procedures, and policies.
Manages the purchasing of hardware and software
Attends trainings, seminars and user conferences to expand experience and knowledge with an eye for current and future technologies which can improve productivity.
Performs other related duties as assigned.
Typical Qualifications
IT Specialist I
Thorough knowledge of:
Basic methods and techniques used in the installation and support of personal computer hardware.
Commonly used operating systems, software applications and hardware.
Working knowledge of:
Commonly used desktop applications and their uses.
Some knowledge of:
Networking, telephony, and video communication.
Problem analysis techniques.
Purchasing processes and procurement standards.
Microsoft Active Directory and user management in an Enterprise environment.
Ability and willingness to:
Install, upgrade, and maintain desktop hardware and software.
Learn new software applications and proficiency in order to provide end-user support.
Maintain accurate documentation on the implementation and maintenance of computing systems.
Coordinate and provide training for County Staff.
Communicate effectively, both orally and in writing, occasionally giving presentations.
Accurately gather and organize data and make basic technology recommendations.
Attend trainings, seminars and user conferences in order to gain an understanding of current and emerging technologies.
Work cooperatively and in a team environment.
Serve as a Disaster Service Worker during certain emergency operations.
Be service oriented, effectively represent the County's Information Technology Department, and inspire others to think creatively for the good of the County.
Maintain confidentiality.
IT Specialist II
Thorough knowledge of:
Commonly and/or locally used operating systems, software applications and hardware.
The methods and techniques used in the installation, configuration, support and troubleshooting of relevant operating systems, software applications, hardware and peripherals.
Working knowledge of:
Microsoft Active Directory and user management in an Enterprise environment.
Network concepts and administration.
Telephony and video communication.
Purchasing processes and procurement standards.
Some knowledge of:
Problem analysis techniques.
Principles, practices, and methods of Project Management.
Database systems.
Ability and willingness to:
Develop innovative solutions to meet customer's needs.
Independently install, upgrade, and maintain desktop hardware and software.
Ensure accurate documentation on the implementation and maintenance of computing systems.
Accurately gather and organize data to make recommendations pertaining to technology solutions that includes accurate budget information.
Oversee and provide training for agency Staff.
Interpret hardware and software specifications.
Make group presentations.
Maintain a high level of education and knowledge of current and future technologies.
Attend trainings, seminars, and user conferences in order to expand knowledge and understanding of current and emerging technologies.
Work cooperatively and foster a team environment.
Serve as a Disaster Service Worker during certain emergency operations.
Be service oriented, effectively represent the County's Information Technology Department, and inspire others to think creatively for the good of the County.
Establish and maintain cooperative working relationships.
Maintain confidentiality.
IT Specialist III
Thorough knowledge of:
The methods and techniques used in the installation, configuration, support and troubleshooting of relevant operating systems, software applications, hardware and peripherals.
Purchasing processes and procurement standards.
Commonly and/or locally used operating systems, software applications and hardware.
Working knowledge of:
Network concepts and administration.
Telephony and video communication.
Microsoft Active Directory and user management in an Enterprise environment.
Problem analysis techniques.
Principles, practices, and methods of Project Management.
Database systems
Some knowledge of:
How different application and software systems interact in a networked environment.
The importance of timely implementation of changes.
Principles, practices, and methods of training and mentoring.
Problem analysis techniques such as Root Cause Analysis.
General knowledge of Requests for Proposals (RFP) and Feasibility Study Reports (FSR).
Ability and willingness to:
Expertly install, upgrade, and maintain desktop hardware and software.
Oversee documentation efforts to ensure quality and usability for department staff.
Develop, oversee, and participate in training for agency staff.
Develop innovative solutions to meet customer's needs.
Demonstrate strong business process and project management skills, including setting goals and priorities oriented around increasing efficiency and delivering 'on-time' and 'on-budget.'
Create, maintain, or interpret hardware and software specifications.
Gather and provide accurate budget information for implementation of new hardware and software.
Prepare, clear, concise and accurate presentations and reports for general/lay audience.
Attend trainings, seminars, and user conferences to increase understanding of current and emerging technologies.
Serve as a Disaster Service Worker during certain emergency operations.
Be service oriented, effectively represent the County's Information Technology Department, and inspire others to think creatively for the good of the County.
Establish and maintain cooperative working relationships.
Maintain confidentiality.
TRAINING AND EXPERIENCE:
Any combination of training and experience which would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities might be:
IT Specialist I
A Bachelor's degree from an accredited college or university in a computer related field and one (1) year of experience performing both technical support and training;
OR
Two (2) years of experience performing Tier 1 technical support and training for a similar organization.
IT Specialist II
A Bachelor's degree from an accredited college or university in a computer related field and two (2) years of experience performing both technical support and training;
OR
Three (3) years of experience performing Tier 1 technical support and training for a similar organization.
IT Specialist III
A Bachelor's degree from an accredited college or university in a computer related field and four (4) years of experience performing both technical support and training;
OR
Five (5) years of experience performing Tier 1 technical support and training for a similar organization.
TYPICAL PHYSICAL REQUIREMENTS
Sit for extended periods; frequently stand, walk, stoop, kneel, and crouch; physical ability to lift and carry objects weighing up to 50 pounds on an occasional basis and in excess of 50 pounds with assistance; normal manual dexterity and eye-hand coordination; corrected hearing and vision to normal range; excellent verbal Mono County Information Technology Bargaining Unit: MCPEA September, 2016
communication; use of office equipment.
Supplemental Information
TYPICAL WORKING CONDITIONS
Work is performed in an office; occasionally works outside; exposure to electrical energy and dust; frequent contact with staff and the public.
SPECIAL REQUIREMENTS:
- Satisfactory completion of a Department of Justice background investigation.
- Possession of a valid driver's license and occasional need to drive in excess of 100mi./day.
- May be asked to work other than a normal 8:00 AM to 5:00 PM shift, including On-Call/After-Hours emergency support.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Not all duties are necessarily performed by each incumbent. Additionally, incumbents will be required to follow instructions and to perform other job related duties as may be required.
Mono County Summary of Benefits
The following information is intended to provide a summary of benefits and does not include full details of coverage. Service limitations and restrictions may apply depending on coverage levels and services rendered.
Pay Periods and Payroll Deductions
County employees are paid on a bi-weekly basis, which consists of 26 pay periods per year. Payroll deductions including medical and most voluntary deductions will occur on a semi-monthly basis or 2 times per month. Retirement contributions will always be deducted on all 26 pay periods.
Medical Mono County Contracts with CalPERS
To provide health insurance for its employees and currently offers several Preferred Provider (PPO) Plans which are administered by Anthem Blue Cross. Employees have the option to choose from PERS Gold, PERS Platinum, and PORAC. The PORAC Plan is currently only available to members of the Safety group employee's. Medical plan costs vary based on the plan and coverage you select. The employee and the County share the cost of the plan, which is deducted on a pre-tax basis. The employee's cost is in accordance with the applicable Memorandum of Understanding with each bargaining group. For more information regarding health plans, please visit: https://www.calpers.ca.gov/page/active-members/health-benefits/plans-and-rates
Dental Mono County
Offers a self-insured dental plan administered by Delta Dental of California and currently offers the following benefits:
$1,100.00 each year towards your dental coverage if you choose an in-network Delta DentalPPO Dentist.
$1,000.00 each year towards your dental coverage if you choose and out-of-network orNon-Delta Dental PPO Dentist.
Diagnostic and preventative coverage of 70 - 100 % of contracted allowance (based onlength enrolled in the plan and dentist visit of at least once per year).
Major services are covered at 50% of the contracted allowance.
Currently Dental coverage is provided to eligible Mono County employees at 100% employer paid.
Vision
Vision Service Plan is our Vision Insurance provider. Our plan is VSP Signature. Benefits include:
well/vision exam every 12 months, carries a $10 copay.
$160 allowance for frames and 20% off amount over allowance.
$180 allowance for contacts and contact lens exam and 15% off contact lens fitting andevaluation. Currently Vision coverage is provided to eligible Mono County employees at 100% employer paid.
Basic Life Insurance
Administered by Voya Mono County Employees are entitled to Life Insurance and Accidental Death and Dismemberment.
Mono County also offers coverage to employee's spouse and dependents. Life Insurance is administered by Voya Insurance.
Coverage for General Employees is $5,000.00
At-Will/Elected Employees/Paramedic Coverage is $50,000.00
Coverage for Employee's Spouse is $1,000.00
Coverage for Employee's Children is also $1,000.00
Coverage for Employee's Children under six months is $100.00
Currently Basic Life coverage is provided to eligible Mono County employees at 100% employer paid.
Supplemental Life Insurance - Administered by Voya
Employees have the option of enrolling in a Supplemental Life insurance policy for themselves, their spouse and any dependent children. This policy is purchased by the employee with rates based on the age group at the time of enrollment.
Supplemental life insurance coverage can be enrolled in the first 31 days of employment without proof of good health, after 31 days proof of good health is required. Amounts available are as follows:
For Employee up to $150,000 (guaranteed issue) or up to $500,000 with proof of goodhealth
For Spouse up to $50,000.00 and for the Employee's Children for $10,000.00.
Flexible Spending Accounts and Optional Insurances
Provided by WORKTERRAFlexible Spending Accounts for medical reimbursement and dependent care are available through a Section 125 account administered by WORKTERRA. These accounts allow you to contribute pre-tax dollars to help pay for eligible medical and dependent care expenses.
Mono County Deferred Compensation 457/401(a) Plan
The County provides deferred compensation plan through Internal Revenue Code Section 401(a) Employees have the option to sign up for the 457-deferred compensation plan and contribute up to the maximum amount allowed by the IRS. If the employee contributes a total of 1-3% of their pre-tax salary, the County will match those contributions up to a maximum of 3% into a 401 (a) plan under the employee's name. The employee may direct the investment of all contributions in accordance with the options or limitation provided by the 401(a) Plan.
CalPERS Retirement Benefits and Contributions
Mono County contracts with CalPERS for your retirement plan. Your retirement plan is a defined benefit plan determined by a set formula which uses your years of service, age at retirement, and highest one or three years of service. The Plan is funded by contributions from the employee, the County and investments from plan assets.
Mono County has a Local Miscellaneous group and a Local Safety group.
Your benefit formula will fall within one of these two groups
Most new members will fall within the new Pension Reform Formulas of 2 @ 62 for Miscellaneous & 2.7 @ 57 for all Safety Group. However, if you do have prior membership you may be eligible for the formulas that were in place on December 31st 2012, before Pension reform went into place. Our pre-pension reform formulas are:
Local Miscellaneous Group = 2.5% @ 55
Local Safety - Sheriff = 3% @ 55
Local Safety - Fire = 2% @ 50
Local Safety - County Peace Officer = 3% @ 50
Find out all about your CalPERS benefits at www.calpers.ca.gov
AFLAC - Optional Insurance Provider
Mono County contracts with a Local Representative who provides our employees with the opportunity to enroll in several different policies offered by AFLAC, to include; Cancer, Critical Care, Hospital, Accident, Disability, intensive Care. New employees can enroll within the first 30 days of employment; all other transactions are done during open enrollment each year.
EAP - Employee Assistance Program
Mono County offers two different Employee Assistance Programs through Trindel Insurance Fund and Voya. Both programs include counseling and telephone consultation services addressing a variety of personal topics to promote a healthy family and work life balance.
Mono County Wellness Program
Mono County offers a discounted rate, as well as $25 towards Membership to local health clubs at the Double Eagle in June Lake or Snowcreek Athletic Club and The Body Shop in Mammoth Lakes.
For employees living or working in Bridgeport, there is a County maintained facility in the Bridgeport Memorial Hall that employees have access to for a small one-time fee of $10.00
SICK & VACATION
Sick - (Unless an applicable collective bargaining agreement provides otherwise)
Eligible employees will accrue sick leave at the rate of 12 sick days per year. Permanent part-time employees accrue sick leave on a prorated basis.
Vacation- (Unless an applicable collective bargaining agreement provides otherwise)
Eligible employees shall be entitled to accrue vacation leave with pay for each year of full-time service as follows:
Initial employment 10 days vacation per year
After three years of continuous service------15 days vacation per year
After ten years of continuous service--------17 days vacation per year
After fifteen years of continuous service---19 days vacation per year
After twenty years of continuous service--20 days vacation per year
Permanent part-time employees accrue vacation on a prorated basis.
Mono County Holidays
Most all bargaining groups recognize 13 Holidays as outlined in the Mono County Policies and Procedures and Personal Holidays according to your specific MOU (Memorandum of Understanding) according to your represented group.
"Welcome to Mono County - A great place to live and work!!"