Vice President of Operations - Franchise

Position Overview:

As the Vice President of Operations, you will lead the operational strategy for both franchise and company-owned locations. Your role will be pivotal in ensuring consistency, efficiency, and profitability across all units while fostering strong relationships with franchisees. You will work closely with cross-functional teams to optimize performance, implement best practices, and drive growth.Key Responsibilities:Franchise Operations & Support

• Oversee the operational performance of franchise locations, ensuring brand standards and SOPs are upheld.
• Develop and execute operational strategies to enhance efficiency, customer experience, and profitability.
• Lead a team of franchise business consultants, ensuring they provide world-class support to franchisees.
• Serve as a key liaison between the franchisor and franchisees, addressing concerns, identifying opportunities, and ensuring alignment with corporate goals.
• Analyze KPIs and financial performance across the franchise network, identifying trends and opportunities for improvement.

Company-Owned Units

• Drive operational excellence and revenue growth in corporate-owned locations.
• Implement best practices and pilot new initiatives that can be rolled out across the franchise system.
• Ensure company-owned locations serve as a model for franchisees in terms of operations, customer service, and profitability.

Growth & Expansion

• Partner with the development team to support franchise expansion, onboarding, and training of new franchisees.
• Play a strategic role in market planning, site selection, and territory growth.
• Develop and refine training programs for franchisees and their teams to enhance operational capabilities.

Leadership & Collaboration

• Build and lead a high-performing operations team that supports franchisees effectively.
• Collaborate with marketing, finance, and supply chain teams to ensure seamless execution of initiatives.
• Stay ahead of industry trends and implement innovative strategies to maintain a competitive edge.

Qualifications:

• 10+ years of multi-unit operations leadership, ideally within a franchise organization.
• Proven track record of driving operational efficiencies, franchise support, and profitability.
• Strong understanding of franchise relations, unit-level economics, and P&L management.
• Experience leading field support teams and working cross-functionally with marketing, finance, and development.
• Data-driven mindset with the ability to analyze trends and implement strategic improvements.
• Excellent leadership, communication, and relationship-building skills.
• Travel required (~30-50%) to visit franchise locations and attend key meetings/events