ITSM Project Manager

ITSM Project Manager
Chicago, IL - Need Local - Remote

Job Description
Company:
Client is an audit, tax, and advisory firm headquartered in Chicago, Illinois with over 50 U.S. offices and access to a global network or member firms in over 135 countries. We offer a broad range of services in strategy and consulting, operations, technology and more across various industries. We have the experience and expertise to help our clients move forward in an evolving business environment.
Specialties: Audit, Tax, Advisory Services, consulting, operations, supply chain, public sector, manufacturing, and strategy.

Overview:

• The project manager will be responsible for planning, managing, monitoring, and controlling projects related to the merger & acquisition of their sister firm, Grant Thornton Ireland.
• There will be a good amount of infrastructure and service desk related work, combining and synergizing those functions between the two firms.
• Previous M&A experience, navigating the combining of technologies, teams and processes would be ideal.
• Also working on a new product solution for their tax practice. Someone with new Product experience would be good, but this is mainly an ITSM & Service Desk related role.

Responsibilities:

• Collaborate with PMO team and stakeholders to understand initiatives, requirements, and deliverables.
• Create and maintain project plans, manage and deliver on projects using Azure DevOps (ADO).
• Identify, report, and escalate risks and issues using ADO.
• Define, groom, and prioritize epics, features, and user stories.
• Facilitate Product Backlog Grooming Meetings.
• Facilitate Sprint Review and Retrospective Meeting.
• Manage and monitor project costs against budget.

Must Have Skills:

• Bachelor's degree in a related business field
• 6+ years of Agile project management experience within a large organization, preferably in professional services (Client, Client, PWC, EY, KPMG)
• Strong experience managing ITSM, Service Desk, and Infrastructure related projects
• New software Product creation and implementation experience would be a plus
• Previous M&A experience, navigating the combining of technologies, teams and processes
• Proven ability to prioritize and drive solution-centric efforts across a geographically distributed Agile teams of business and technology professionals
• Strong experience utilizing Azure DevOps, Smartsheets, the Microsoft tech stack, and other cloud-based PM technologies
• Excellent verbal and written communication skills, ability to communicate technical subject matter in a clear and concise fashion
• Self-confident, comfortable presenting information to large groups of people, facilitating meetings, and building consensus
• An engaging and approachable personality, ability to work across teams, stakeholders, and leadership
• Proactive, detail oriented, organized, and a sense of urgency, including strong critical thinking and problem-solving skills
• Committed to personal and team excellence, someone who is willing to roll up their sleeves and do whatever it takes to get the job done

Interview Process:

• 30 min video interview with Manager
• 30 min video interview with Manager and teammate