VP - Operations & Risk Management

Job Description

Vice President, Operations and Risk Management

Hybrid /Kansas City Metro/ Full-time

The Vice President of Operations and Risk Management will be responsible for overseeing day-to-day operations and ensuring the effective execution of operational and risk management strategies across all departments.

Key Responsibilities:

Operational Leadership

• Oversee daily operations to ensure smooth and efficient functioning across all departments.
• Develop and implement strategies to automate processes and create operational efficiencies.
• Participate in strategic discussions regarding budgeting, planning, staffing, and resource allocation.
• Play a key role in the development and execution of the organization's overall strategic and operational plans.
• Work with senior leadership to adapt and implement new products and processes to drive business growth.

Risk Management and Claims Oversight

• Collaborate with the Director of Claims and Risk Management to design and execute industry-specific risk management solutions.
• Provide risk management guidance to key clients, ensuring tailored solutions that support their unique needs.
• Oversee the claims process, working closely with insurance carriers and third-party claims teams to manage claims and subrogation activities.
• Monitor and analyze risk management data to identify improvement opportunities.

Team Development and Support

• Promote ongoing professional development, education, and training to enhance the technical knowledge and capabilities of the team.
• Align recruitment, training, and human capital strategies with the organization's goals.
• Measure and track team productivity and identify opportunities for improvement, training, and technology integration.
• Partner with team leads to develop and implement talent acquisition and development programs.

Process Improvement and Vendor Management

• Identify opportunities for continuous process improvements across departments and work with senior leaders to execute them.
• Evaluate and collaborate with external vendors to ensure the most efficient solutions are in place for business needs and requirements.
• Develop and execute initiatives to improve internal and external communication, client deliverables, and overall client service processes.

Qualifications:

• B.S. Degree.
• At least 5+ years of relevant senior-level operational management experience.
• A basic understanding of the Property & Casualty industry is preferred.
• Strong communication skills, able to effectively bridge the gap between insurance and technology.
• Proven ability to manage complex projects and lead cross-functional teams to successful outcomes.

Compensation:

The compensation package includes a competitive salary relative to experience, performance-based bonus, 401(k) match, and health benefits.

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