Deputy Director, Fare Revenue Logistics, Operations, and Maintenance

Salary: $128,540.00 - $149,980.00 Annually
Location : 10 Park Plaza, Boston
Job Type: Full-Time
Job Number: 25-20851
Department: MBTA - Fare revenue
Area: 825-Fare Revenue
Opening Date: 03/13/2025
Closing Date: 3/27/2025 11:59 PM Eastern
Licenses / Certifications: None Required
Union Affiliation: Executive
Safety Sensitive: No; this is not a Safety Sensitive position.
Essential Classification (Emergency Staff): Yes; this position is classified as essential. Employees in this role are required to report to work for their assigned work hours or as directed by supervisory personnel during declared States of Emergency.
On-Call or 24/7: Yes; this position is classified as on-call or 24/7. Employees in this role must be available to respond to page / text / call and report to work as directed by supervisory personnel.

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary
The Deputy Director of Fare Revenue Logistics, Operations, and Maintenance will perform oversight of delivery of the Fare Revenue installation work in stations, buses, and light rail vehicles. The Deputy Director of Fare Revenue Logistics, Operations, and Maintenance must be able to coordinate the delivery process while operating within the constraints and framework of the MBTA's agreement with the AFC 2.0 Systems Integrator. The Deputy Director will also oversee the contract for outsourced cash collection. Stakeholders range from MBTA operating divisions to third party government bodies and utilities.

Duties & Responsibilities

• Assist the Director of AFC O&M in management of Authority workforce, consultant or contracted work as related to automated fare collection logistics, operations, and maintenance.
• Supervise and direct the work of the Project Management / Construction Management consultant in the oversight of the installation work as related to fare revenue equipment in stations, carhouses, and garages.
• Recommend staffing levels, level of effort, and division of labor between contractors and MBTA employees.
• Coordinate access to vehicles, garages, carhouses, platforms, and stations as related to work being done to support the continuity of fare collection.
• Supervise professional staff including but not limited to Managers, Resident Engineers, Construction Inspectors, Project Coordinators, and other administrative personnel.
• Coordinate the development and review of engineering drawing packages, including for in-station and on-vehicle installations and construction.
• Facilitate procurement work for the AFC 2.0 installation contracts including finalizing contract documents, facilitating the pre-bid and bid evaluation processes, and facilitating amendments, change orders, payments, and other authorizations.
• Coordinate construction in MBTA stations and facilities that continue to operate in revenue service, and the necessary interfaces with MBTA operations and support departments.
• Direct the outsourced cash collection vendor contract.
• Act as the division liaison to Capital Delivery and other departments who are performing civil and construction work in areas or vehicles that have fare collection equipment or will in the future.
• Secure commitments from MBTA operating and support departments concerning the availability of their resources.
• Develop and manage budgets for contracted and MBTA in-house support work.
• Monitor and document compliance with the installation-related requirements in the MBTA's agreement with the Systems Integrator and escalate any exceptions as they arise.
• Serve as the point of contact for other MBTA capital projects with regards to work that may impact fare collection equipment or operations. Coordinate impacts of capital work with existing fare collection systems and future fare collection systems.
• Perform contract oversight functions upon revenue service commencement of equipment.
• Drive a company vehicle to visit work sites.
• Assist at emergencies and/or events as needed.
• Work any and all shifts and/or locations as assigned.
• Respond to each inquiry in a courteous and professional manner consistent with the Authority's customer service quality standard.
• Respond, either directly or through others, to emergencies twenty-four (24) hours per day, seven (7) days per week.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees; assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti Retaliation policies; and perform related duties and projects as assigned.
• Perform all other duties and projects that may be assigned.

Supervision

• May supervise staff such as managers, resident engineers, construction inspectors, project managers, project coordinators, other Authority employees and consultant or contractor staff.

Minimum Requirements & Qualifications

• Bachelor's degree from an accredited institution in Civil or Electrical Engineering or related field.
• Five (5) years of experience in managing construction projects that required close coordination with and minimizing interference with ongoing operations involving the public.
• Two (2) years of experience fare revenue or fare collection.
• Two (2) years leading and managing programs and projects in the public and/or private sectors.
• Strong program management skills including establishing and utilizing project management systems.
• Advanced proficiency with Microsoft Office programs including Word, Excel, PowerPoint, and Project.
• A valid drivers license
• Ability to supervise and work effectively with a diverse workforce.

Substitutions Include

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement.
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement.
• A master's degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Preferred Experience and Skills

• Experience working in transit or multi-discipline infrastructure programs.
• Experience overseeing field staff in a construction environment.
• Experience using online collaboration and tracking tools (e.g., Slack, Asana, etc.).
• Experience using Service Now.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences
• Ability to work effectively independently and as part of a team (or supervise, if required)
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service

Disclaimers and Definitions:

General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.

Application Completion: It is each applicant's responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. Recruitment team does not have access to existing employee data / history.

Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.

Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.

Work Eligibility: Although the MBTA is an all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.

Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.

Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.

On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.

Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.

ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or

Diversity, Equity, and Inclusion: The MBTA is an For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit

Employment Benefits at the MBTA

Full-Time Employees:

The MBTA offers comprehensive benefits packages to full-time employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Insurance: Health, Dental, Vision, Life (basic and supplemental), and Long-Term Disability
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, and Holidays
• Retirement: Pension or deferred compensation 401(a), plus MBTA contributions
• Complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail)
• Tuition Reimbursement (up to $10,000 per year)
• Public Service Loan Forgiveness (PSLF) for student loans
• Commuter Choice Parking Program: Pre-tax benefits for parking
• Flexible Spending Account (FSA): Pre-tax benefits for healthcare-related expenses
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• Shopping discounts via GovX.com
• Verizon and AT&T service discounts
• And more...

Internships:

Internship positions are not eligible for most MBTA Benefits. However, paid sick time may be incurred. Each intern also receives a complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail) to use throughout the duration of their internship. Please contact the assigned Recruiter directly or email internships@mbta.com for more information.

Disclaimer:

The above information is meant to be a general overview of the benefit programs offered by the MBTA, which may or may not apply to a specific position. This summary is not a contract andis not meant to change the provisions of union contracts or Authority policies and does not establish a binding practice. Please contact the assigned Recruiter directly or email hrstaffing@mbta.com for more information.

The MBTA is an Affirmative Action/Equal Opportunity Employer
01

Which of the following best describes your education and experience:

• I did not attain a High School diploma or GED.
• A High School Diploma or GED with 12 or more years' experience in managing construction projects that required close coordination with and minimizing interference with ongoing operations involving the public.
• An associate degree with 8 or more years' experience in managing construction projects that required close coordination with and minimizing interference with ongoing operations involving the public.
• A Bachelor's degree from an accredited institution in Civil or Electrical Engineering or related field with 5 or more years of experience in managing construction projects that required close coordination with and minimizing interference with ongoing operations involving the public
• A master's degree in a related subject with 3 or more years of experience in managing construction projects that required close coordination with and minimizing interference with ongoing operations involving the public

02

Do you have 2 years of experience fare revenue or fare collection?

• Yes
• No

03

Do you have 2 years leading and managing programs and projects in the public and/or private sectors?

• Yes
• No

04

Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status)?

• Yes
• No

Required Question