Director of Operations - Lab & Radiology

Director of Operations - Lab and Radiology

Lead with Purpose. Transform Diagnostic Care at EPIC Health.

At EPIC Health, we're not here to maintain the status quo-we're here to elevate patient care through precision and efficiency. We're looking for a Director of Operations - Lab and Radiology to lead and optimize our diagnostic services, ensuring seamless operations and exceptional patient outcomes. If you're a strategic thinker with a proven track record in healthcare operations and a passion for improving lab and radiology services, this is your opportunity to make a real impact.

What You'll Do

Strategic Leadership

• Develop and execute strategic plans to optimize the efficiency and performance of lab and radiology services.
• Collaborate with senior leadership to align diagnostic services with EPIC Health's mission and long-term vision.
• Identify growth opportunities and implement solutions to expand service capacity and improve patient access.

Operational Oversight

• Oversee the day-to-day operations of lab and radiology departments, ensuring smooth workflows and minimal downtime.
• Manage staffing, scheduling, and resource allocation to meet patient demand and maintain quality standards.
• Ensure compliance with federal, state, and local healthcare regulations, including CLIA and HIPAA.
• Implement and refine processes to improve accuracy, efficiency, and turnaround times for diagnostic services.

Financial Management

• Develop and manage department budgets, focusing on cost control and maximizing reimbursement opportunities.
• Identify areas for financial improvement without compromising service quality or patient care.
• Analyze financial and operational data to inform strategic decisions and enhance profitability.

Quality and Performance Improvement

• Establish and monitor performance metrics for lab and radiology services.
• Lead quality assurance initiatives to enhance diagnostic accuracy and reduce error rates.
• Introduce new technologies and best practices to maintain a competitive edge and drive continuous improvement.

Team Development

• Recruit, mentor, and lead a team of lab technicians, radiologic technologists, interventional radiologists, and support staff.
• Foster a culture of accountability, collaboration, and professional growth.
• Provide training and development opportunities to enhance staff expertise and retention across all of EPIC - including primary care providers and other specialty service lines.

Stakeholder Collaboration

• Build strong relationships with physicians, clinical teams, and external partners to ensure integrated patient care.
• Act as a key liaison between diagnostic services and other clinical departments to streamline care coordination.
• Partner with senior leadership to support expansion of diagnostic services and new clinical initiatives.

Technology and Innovation

• Evaluate and implement new diagnostic technologies to improve service delivery and patient outcomes.
• Partner with IT to integrate lab and radiology systems with the Electronic Health Record (EHR) platform.
• Stay informed on industry advancements and apply innovations to enhance service capabilities.

Compliance and Risk Management

• Ensure all diagnostic services comply with accreditation standards, safety protocols, and legal regulations.
• Develop and enforce policies to protect patient privacy, data security, and equipment integrity.
• Conduct regular audits and risk assessments to identify and resolve operational vulnerabilities.

What You Bring

Education and Licensure

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field (Master's degree preferred).

Experience

• 5-7 years of experience in healthcare operations, with direct experience in lab and radiology services.
• Strong background in managing high-volume diagnostic departments, including staffing and resource management.
• Proven success in improving operational efficiency and patient satisfaction in a healthcare setting.

Skills and Competencies

• Strategic thinker with a data-driven approach to decision-making.
• Strong understanding of healthcare regulations, compliance requirements, and industry standards.
• Exceptional communication and leadership skills-able to engage and motivate teams at all levels.
• Proficient in healthcare management software, financial reporting tools, and EHR systems.
• Ability to work under pressure and adapt to changing priorities in a fast-paced environment.

Preferred Qualifications

• Certification in Healthcare Administration (e.g., Certified Healthcare Executive, Certified Medical Practice Executive).
• Experience managing multi-site diagnostic services or healthcare facilities.
• Familiarity with PACS (Picture Archiving and Communication Systems) and LIS (Laboratory Information Systems).

Why Join EPIC Health?

What We Offer

• Competitive Salary: Recognizing your leadership and expertise.
• Comprehensive Benefits: Health, dental, vision, and more to support you and your family.
• Professional Growth: Opportunities for continued education, certification support, and career advancement.
• Collaborative Culture: Work with a team of healthcare leaders dedicated to transforming patient care.
• Impactful Work: Lead diagnostic services that directly improve patient outcomes and healthcare accessibility.

Ready to Lead and Innovate?

If you're ready to take the next step in healthcare leadership and drive meaningful change in diagnostic care, we want to hear from you.

Apply today and join EPIC Health in transforming patient care-one test and one image at a time.

Visit www.epichs.org to learn more.