Child Support Officer II
Apply NowCompany: County of Santa Clara, CA
Location: San Jose, CA 95123
Description:
Salary : $83,170.88 - $100,622.08 Annually
Location : San Jose Metropolitan Area, CA
Job Type: Full-Time
Job Number: 25-E85-A
Department: Department of Child Support Services
Opening Date: 03/13/2025
Closing Date: 3/26/2025 11:59 PM Pacific
Bargaining Unit: 01
Description
Under supervision, establishes, monitors for compliance, and initiates enforcement actions of child support orders in compliance with statutory requirements for court processing and locates custodial and non-custodial parties.
Typical Tasks
Employment Standards
Sufficient education, training and work experience to perform the typical tasks listed above and demonstrate the possession of the required knowledge and abilities listed below.
Experience Note: Completion of one (1) year of training equivalent to a Child Support Officer I in the Santa Clara County Department of Child Support Services.
Knowledge of:
The County offers comprehensive first-class medical, dental, and vision benefits plans for County employees and their dependents, including plans with no deductibles, no co-pays, no co-insurance, and no prescription drug co-pays. Learn more
The County also offers generous paid time off with significant vacation, sick time, and 13 paid County holidays annually! Details are included in the with the bargaining unit applicable to the job classification.
In addition to the amazing perks above, the County also offers the additional benefits below.
Retirement Benefits
The County offers robust retirement plans including a (similar to the private sector's 401(k) plan) and the In addition to lifetime retirement income available through the CalPERS pension plan, the 457(b) Deferred Compensation plan provides a great way to save for retirement and supplement the defined benefit pension available to employees. These plans help our employees build a plan for their future and contribute to their family's long-term financial well-being.
Health Flexible Spending Account
The empowers employees to manage healthcare expenses efficiently with tax-free contributions (up to $3,200 for the 2024 calendar year). Secure tax-free solutions for your healthcare expenses and enjoy the flexibility to manage your healthcare finances effectively with the HFSA.
Dependent Care Assistance Program (DCAP)
The enables employees to utilize tax-free funds for dependent care services, facilitating a convenient and cost-effective approach for managing your dependent care expenses. The County also offers the , an employer-funded DCAP, for employees with annual income under $120,000.
Life and AD&D
The County offers life and disability benefits including , Insurance, These benefits ensure financial security and income support when you and your family need it most.
Employee Assistance Program (EAP)
The County prioritizes employee mental health and well-being and offers a top-tier through Concern providing confidential counseling sessions covering stress, anxiety, relationships, grief, as well as financial/legal services, personal coaching, child and elder care referrals, and comprehensive crisis support.
Employee Wellness
The offers free wellness programing, fitness classes and resources; including Elevate My Wellness an all-in-one platform designed to elevate your well-being journey.
Education Reimbursement
A generous program is available, including Education Reimbursement for employees seeking additional training and professional development.
NOTE: Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.
Click here to access all Memoranda of Understanding and most recent Summary of Changes.
01
Please answer the following questions. Completion of the following supplemental questions is REQUIRED and is an integral part of the evaluation process. Initially, it will be used to determine minimum qualifications. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to continue in the examination process. Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun. A response of "see resume" or "see application" will deem your application incomplete. Include a detailed description of your work experience in the following format for EACH employer referenced, in each answer:
a) Employer name(s)
b) Job title(s)
c) Start/end dates of employment
d) Total hours worked per week
e) Description of task(s) performedDo you understand the requirement to provide complete answers in order to determine relevant experience for each area in question?
02
What is the highest level of education you have completed?
03
Do you have one (1) year of experience as an Child Support Officer I for Santa Clara County?
04
How many years of experience do you possess performing duties equivalent to a Child Support Officer I at the County of Santa Clara's Department of Child Support Services?
05
Describe your experience performing duties equivalent to a Child Support Officer I. Be specific and detailed and include the types of work assigned. Include your duties, employer name, your job title, dates of employment, and hours worked per week. If none, indicate N/A.
06
Indicate which of the following justice system programs you have experience workingwith. Check all that apply.
07
If you answered "Other" in the previous question, please indicate which justice system program that you have experience working with. If none, type N/A.
Required Question
Location : San Jose Metropolitan Area, CA
Job Type: Full-Time
Job Number: 25-E85-A
Department: Department of Child Support Services
Opening Date: 03/13/2025
Closing Date: 3/26/2025 11:59 PM Pacific
Bargaining Unit: 01
Description
Under supervision, establishes, monitors for compliance, and initiates enforcement actions of child support orders in compliance with statutory requirements for court processing and locates custodial and non-custodial parties.
Typical Tasks
- Conducts interviews by phone or in person with custodial and non custodial parties, relatives, attorneys, and other interested individuals to gather necessary information, verify facts, establish the case, explain procedures for processing, and keep accurate information;
- Establishes parentage and/or enforceable support obligations consistent with California Child Support Guidelines;
- Initiates support enforcement action which includes: wage assignments, medical support notices, garnishments, tax intercepts, license revocation, and referral for criminal investigation;
- Creates and maintains child support cases according to State and Federal regulations and established procedures;
- Prepares petitions, complaints, stipulations, judgments, orders to show cause, motions, and other case-related documents, prepares statistical and other reports as required, and composes correspondence;
- Locates custodial and non-custodial parties by contacting other agencies and businesses to obtain information and performs other enforcement activities to assure compliance with court orders;
- Reviews documents for compliance with statutes, court decisions and other legal authorities, recommends and initiates appropriate actions, and prepares related correspondence;
- Initiates and responds to interstate action with other jurisdictions for the establishment and enforcement of actions;
- Evaluates the custodial and non-custodial party's financial and personal data to determine support responsibility within established procedures and negotiates child support payments consistent with financial evaluation;
- Reviews documents for compliance and recommends initiation of appropriate legal action, gathers all information required, and makes decisions on whether to open and/or close cases;
- Within established guidelines, negotiates with private attorneys and non-custodial parties to establish amount of support and to reach settlement on arrearages;
- Assists attorneys by preparing cases; appearing at hearings or in court as a witness; and/or initiating fraud referrals;
- Negotiates payment plans, including wage assignments on support payments in arrears;
- Responds to inquiries from custodial and non-custodial parties, private attorneys, and others regarding office policies and procedures and case status;
- In accordance with guidelines and child support legislation, performs calculations; researches, gathers and compiles pay records using all necessary data sources; and issues instructions for processing;
- Explains calculations of child support payments and discusses child support cases with Child Support Attorneys and custodial and non-custodial parties, and assembles required information for cases for which legal action is indicated;
- In accordance with Department guidelines and child support legislation, analyzes and evaluates child support cases and determines enforcement actions;
- Explains refund procedures, and case document processing to custodial and non-custodial parties, clerical support staff and others;
- May perform quality control reviews;
- May serve on committees and review policies and procedures;
- May be assigned as a Disaster Service Worker as required;
- Performs other related work as required.
Employment Standards
Sufficient education, training and work experience to perform the typical tasks listed above and demonstrate the possession of the required knowledge and abilities listed below.
Experience Note: Completion of one (1) year of training equivalent to a Child Support Officer I in the Santa Clara County Department of Child Support Services.
Knowledge of:
- Office practices and procedures, including filing systems, financial record keeping, reference sources and preparation of correspondence and reports;
- English vocabulary, grammar, spelling, punctuation and style/format;
- Interviewing techniques to obtain factual, personal and sensitive information;
- Customer services principles, including the handling of irate, hostile and distressed people;
- Computer applications, such as word processing, spreadsheet and/or database;
- Business mathematics including percentages and decimals.
- The laws, regulations, policies, procedures and processes related to the establishment and enforcement of child support orders;
- Typical sources of information used in tracing missing persons;
- Sources of social, financial, medical, employment and other personal information;
- Electronic data systems including information and retrieval.
Ability to: - Conduct effective interviews to obtain personal and factual information and make arithmetical computations;
- Assess family relationships and situations;
- Communicate effectively both orally and in writing;
- Effectively organize work, establish priorities, and maintain productivity and accuracy;
- Establish cooperative working relationships with those contacted in the course of work and deal tactfully with those who become hostile or emotionally upset;
- Read, interpret, and properly apply rules, regulations, laws, policies, and keep accurate records;
- Extract pertinent information from court records and other sources.
- Apply guidelines in setting relative importance of cases and in initiating enforcement actions;
- Work independently, reason logically, adapt to varying circumstances, and use sound judgment in the performance of duties;
- Reconcile accounts and correct errors or imbalances.
The County offers comprehensive first-class medical, dental, and vision benefits plans for County employees and their dependents, including plans with no deductibles, no co-pays, no co-insurance, and no prescription drug co-pays. Learn more
The County also offers generous paid time off with significant vacation, sick time, and 13 paid County holidays annually! Details are included in the with the bargaining unit applicable to the job classification.
In addition to the amazing perks above, the County also offers the additional benefits below.
Retirement Benefits
The County offers robust retirement plans including a (similar to the private sector's 401(k) plan) and the In addition to lifetime retirement income available through the CalPERS pension plan, the 457(b) Deferred Compensation plan provides a great way to save for retirement and supplement the defined benefit pension available to employees. These plans help our employees build a plan for their future and contribute to their family's long-term financial well-being.
Health Flexible Spending Account
The empowers employees to manage healthcare expenses efficiently with tax-free contributions (up to $3,200 for the 2024 calendar year). Secure tax-free solutions for your healthcare expenses and enjoy the flexibility to manage your healthcare finances effectively with the HFSA.
Dependent Care Assistance Program (DCAP)
The enables employees to utilize tax-free funds for dependent care services, facilitating a convenient and cost-effective approach for managing your dependent care expenses. The County also offers the , an employer-funded DCAP, for employees with annual income under $120,000.
Life and AD&D
The County offers life and disability benefits including , Insurance, These benefits ensure financial security and income support when you and your family need it most.
Employee Assistance Program (EAP)
The County prioritizes employee mental health and well-being and offers a top-tier through Concern providing confidential counseling sessions covering stress, anxiety, relationships, grief, as well as financial/legal services, personal coaching, child and elder care referrals, and comprehensive crisis support.
Employee Wellness
The offers free wellness programing, fitness classes and resources; including Elevate My Wellness an all-in-one platform designed to elevate your well-being journey.
Education Reimbursement
A generous program is available, including Education Reimbursement for employees seeking additional training and professional development.
NOTE: Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.
Click here to access all Memoranda of Understanding and most recent Summary of Changes.
01
Please answer the following questions. Completion of the following supplemental questions is REQUIRED and is an integral part of the evaluation process. Initially, it will be used to determine minimum qualifications. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to continue in the examination process. Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun. A response of "see resume" or "see application" will deem your application incomplete. Include a detailed description of your work experience in the following format for EACH employer referenced, in each answer:
a) Employer name(s)
b) Job title(s)
c) Start/end dates of employment
d) Total hours worked per week
e) Description of task(s) performedDo you understand the requirement to provide complete answers in order to determine relevant experience for each area in question?
- Yes
- No
02
What is the highest level of education you have completed?
- None
- High School or GED equivalent
- College (1 to 29 semester units / 1 to 44 quarter units)
- College (30 to 59 semester units / 45 to 89 quarter units)
- College (60 to 89 semester units / 90 to 134 quarter units)
- College (90 to 119 semester units / 135 to 179 quarter units)
- College (120 or more semester units / 180 or more quarter units)
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctoral Degree
03
Do you have one (1) year of experience as an Child Support Officer I for Santa Clara County?
- Yes
- No
04
How many years of experience do you possess performing duties equivalent to a Child Support Officer I at the County of Santa Clara's Department of Child Support Services?
- None
- One to two years
- Two to three years
- Three to four years
- Four or more years
05
Describe your experience performing duties equivalent to a Child Support Officer I. Be specific and detailed and include the types of work assigned. Include your duties, employer name, your job title, dates of employment, and hours worked per week. If none, indicate N/A.
06
Indicate which of the following justice system programs you have experience workingwith. Check all that apply.
- Accurint Credit Reporting
- ApplicationXtender
- Bates Stamping
- CalWin
- CiberLaw
- CJIC
- CLETS
- CSE
- Evidence.com
- KidStar
- LIMs
- SCPD Veripic
- SJPD DCS
- Tyler Odyssey
- WebXtender
- Other
- None of the above
07
If you answered "Other" in the previous question, please indicate which justice system program that you have experience working with. If none, type N/A.
Required Question