Solution Customer Success Manager

Apply Now

Company: Varite USA

Location: Chicago, IL 60629

Description:

Pay Rate: $ 52.81 - $54.36
Duties
  • The Solution Customer Success Manager will be responsible for both customer-facing project work supporting Value and Adoption of client products, as well as internal team project management supporting numerous workstreams driving program growth and ongoing support.
  • You will use strong executive presence and solid project management skills, and have a deep understanding of digital marketing, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences and program management.
Responsibilities include:
  • Accountable for leading Value Realization project work with Customers, inclusive of all aspects of project work (planning, delivery and follow-up , focused on documenting value attainment/measurable impact).
  • Act as the central point of contact throughout each individual project, defining measurable short-term engagement plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all level
  • Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align and track customer business goals
  • Drive adoption of Adobe Experience Manager products - using playbooks to drive incremental value to the customer
  • Be the voice of the customer internally at client- sharing strategic use-cases, process improvements and asks back into the internal ecosystem
  • Participate in ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers' success
  • Support Program Governance/Management - partner with leadership team to ensure program goals and initiatives are documented, workstreams are on track, and deliverables are documented and logged in requisite repositories.
  • Support Process for activating new internal and quarterly priorities and managing backlog - ensuring initiatives are crafted to meet predefined business objectives.
  • Weekly and Monthly reporting - Maintain/deliver pre-established weekly and monthly reporting for the organization.
  • Support Team Meetings/Communications - partner with leadership team on weekly and quarterly meetings i.e. Quarterly All Hands)
What you need to succeed:
  • 10+ years of Customer Success experience in Software as a Service, Digital Marketing (AEM Experience is preferred)
  • Passion for driving customer success and measurable outcomes with and demonstrated success advising customers to deliver business value
  • Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnership
  • Strong consulting skills
  • Ability to prioritize, multi-task, and perform under pressure
  • Exceptional organizational, presentation, and communication skills, both verbal and written
  • Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
  • Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
  • Validated experience with account planning & customer success plans, including leading and facilitating executive meetings and workshops
  • Effective at leading executive C-level discussions and presentations
  • Flexibility to travel (approx. 20%)

Similar Jobs