Program Manager

Description:

• Managing and enhancing our learning pro-grams, learning portal and key projects as assigned by OL&CM leads, and provide support for strategic instructional design projects.
• Day-to-day management and curation of Learning assets on the GMS/GQ Learning Portal, Veeva and LMS with ID & LMS Admin colleagues in OL&CM.
• Supporting key skilling and capability development projects across GMS/GQ.
• Assisting with project planning and execution to providing valuable data analytics that inform our strategies and decisions in OL&CM to make data-driven improvements to our learning and skilling programs.
• Responsible for managing our SharePoint sites, ensuring they are up-to-date, user-friendly, and an effective resource for our team and well marketed to our customer base in GMS/GQ. Use cutting edge learning technologies to engage multi-generational workforce in enhanced learning experiences
• Play a crucial role in communicating about our learning programs, keeping everyone informed and engaged with the latest developments and opportunities, including initiatives associated with our learning investment for skilling and capability building
• Partner with Organizational Learning and Change Management (OL&CM) Leads to create information sharing packs for learning leads calls, and ensure decks are issued 1 week in advance of monthly calls
• Partner with the OL&CM leads to manage GMS/GQ Learning Academies assets - content is current, active and all links are functioning
• Collaborate with instructional designer and OL&CM Leads to create adaptive learning content that aligns with role-specific requirements, specifically targeting non-GxP content
• Manage metrics on utilization of assets for Learning KPI metrics reporting and use data analytics to identify learning gaps and tailor content to site and function learning roadmap needs.
• Provide support and training to instructional designers on using AI tools and interpreting data analytics
• Technical/Functional (Line) Expertise (Breadth and depth of knowledge, application and complexity of technical knowledge)
• SME on knowledge management tools and processes, such as Sharepoint and learning technologies (Edcast LxP, and SuccessFactors LMS)
• Has the context of global, regional and site learning needs to drive key elements of the role requirements
• Deliver results to project timelines with limited resources in a highly matrixed organization.
• Develop and execute strategies with minimum guidance.
• Communicate effectively at all levels of the organization.
• Has the context of global, regional and site leaning needs
• Resolve any issues with tact and discretion and escalate if appropriate
• Operate in a multicultural environment across multiple time zones and languages
• Support cross-functional teams and collaborate effectively with key stakeholders in Global Quality, DD&T, Communications and HR.
• Influence people at all levels in the business in a highly matrixed environment
• Coordinate with the Head of OL&CM, and team members to deliver the expectations of the GMS/GQ Learning and Skilling strategy.
• Partner with site and center function learning leads or Points of Contact (POC), Business Excellence Leads, and Operational Excellence partners.
• May be in contact with customers, CMOs, vendors and consultants and external Benchmarking bodies or external industry contacts as it relates to staying current on learning methodologies and tools.
• Deliver results to project timelines with limited resources.
• Involved in complex problem resolution and will work with minimal direction.
• Appropriate structured problem-solving techniques will be used to resolve business problems with focus on compliance and business risk in all solutions.

Qualifications:

• BS in Science or Engineering discipline preferred, 3 - 5 years of experience in biopharmaceutical environment
• Minimum of 5+ years of experience in training, knowledge management and instructional design, with an emphasis on AI tools and Sharepoint and Communications management.
• Robust knowledge of pharmaceutical manufacturing and regulatory compliance is needed.
• Experience in deployment of KM strategies in global biotech / pharmaceutical manufacturing is preferred.
• Training qualification (Certificate or Diploma level preferred), with experience in knowledge management and social learning skills.
• Strong technical/systems background desirable.
• Develop and execute Learning strategies with minimum guidance.
• Influence people at all levels in the business
• Demonstrated ability to lead, coach and develop colleagues in learning roles
• Extensive database experience and programming capabilities desirable as is a background in Sharepoint, Communications, Instructional Design and AI are critical core skill requirements.
• Excellent organizational and project management skills essential.
• Ability to prioritize multiple inputs and customer suggestions beneficial
• Adapt to work priorities in response to complex or rapidly changing environment.
• Flexibility and ability to assimilate new knowledge and standards quickly
• Leadership (Vision, strategy and business alignment, people management, communication, influencing others, managing change)
• Decision-making and Autonomy (The capacity and authority to make organizational decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-solving)
• Adapt to work priorities in response to complex or rapidly changing environment.
• Excellent working knowledge and SME on Learning Technologies and their application in a GxP/non-GxP environment.

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.