Sr. Account Manager

Description

• To deliver growth in assigned accounts through the design, development, coordination, and execution of short- and long-term account plans.
• Account plans will leverage the full product range in TTH ingredients.
• Plans should be built with global.
• Develop deep, strategic relationships with cross functional stakeholders at NA.
• Goal is to develop opportunities and insulate business from competitors
• KAM expected to leverage cross functional team to develop deep relationships.
• Operates in a highly competitive and fast paced market.
• Developing value adding sales strategies / account plans that differentiate rom other leaders in the industry is of critical importance.
• Adapt and deploy F&B marketing and innovation initiatives at assigned accounts in the NA market.
• Develop a high level of familiarity with the assigned customers their brand positioning(s) & strategy in addition to their products and claims to successfully integrate products to customers' portfolios.
• Generate, communicate, implement and drive a comprehensive customer plan (incl. vision, strategy, long term sales goals, profitability improvement, strategic innovation initiatives, etc.)
• Develop and nurture effective and productive Customer Relationships to deliver mutual success through partnership
• Expand, lead and nurture highly effective and impactful cross functional team dynamic to deliver best in class product and service.
• Collaborate with cross-functional teams: demand planning, customer care and supply chain to ensure high level of service to customers, address any concerns promptly, and build deeper consumer intelligence base.
• Anticipate customer needs and establish a solid proactive program to generate new business opportunities and pipeline
• Coordinate and communicate (as appropriate) all account knowledge, insights, and strategy with other sales functions, marketing, and executive management
• Coordinate technical service or after sales service activities towards the account
• Monitor the complaint process and ensure an appropriate complaint settlement with the account within the agreed timeline
• Deliver commercial presentations aiming to improve customer knowledge of products as well as to further develop branding.
• Lead contract negotiations with the respective account(s) and ensure the conclusion of sales contracts
• Coordinate technical service or after sales service activities towards the account
• Monitor the account's payment behavior and act to ensure payment within the agreed payment terms.
• Complies with all job-related safety, security and other training requirements.
• Ensure that SHE regulations are in place and followed upon by making SHE a regular subject of discussion in team meetings and holding employees accountable for their SHE behavior/attitude.
• Report any SHE and Security incidents (including observed risks) to management
• Ensure that Security regulations and facilities are in place and followed upon and correctly used by monitoring this and making a Security a regular subject of discussion in team meetings and holding employees accountable for their Security behavior/attitude.
• Show behavior in line with the SHE and Security risks and agreed controls, including being compliant to Biomedical requirements, rules and procedures.
• Address any person behaving in a SHE and Security irresponsible way.

Qualifications :

• Undergrad required in Marketing Sales or food science
• Master Degree preferred
• Knowledge of and experience in science-based ingredient sales.
• In depth knowledge of customers, products and/or applications.
• Knowledge of and experience in other relevant disciplines
• Balance of commercial and technical know-how, skills and experience.
• Managerial and social knowledge and experience
• Excellent communication and social skills.
• Minimum of 5+ years of progressively increasing responsibilities in B2B sales, ideally within the F&B industry.
• Experience in development and implementation of successful regional account plans, leading to demonstrated customer growth.
• Experience leading cross-functional teams, including regulatory, science, technical, legal and market research in a very collaborative environment.
• Ability and willingness to travel regularly (US, Canada), up to 50%. Occasional international (Switzerland) travel may be required.
• Experience in the Beverage B2B industry.
• Drive to meet and exceed results
• Delivers with a sense of urgency and speed
• Makes it happen
• Improve, Innovate & Change
• Achieve operational excellence, drives continuance improvements, stimulates ideas to emerge and develop
• Initiates and manages change
• Leads by example
• Customer and External Focus
• Delivers added value to customers
• Pursu
• Commercial Drive: Pro-active, showing drive and enthusiasm for a sales role. Initiates action and takes responsibility to deliver ambitious targets. Full of optimism and confidence.
• Networker: Takes the initiative to establish new relationships and partnerships. Builds a solid internal and external network of relevant stakeholders. Proactively identifies ways to increase the value of the network.
• Impactful communicator: Inspiring and engaging communicator. Actively shapes conversations, making an impact and generating curiosity. Drives 2-way communication to secure by-in. Can adapt to the audience and uses the most appropriate communication and influencing techniques to maximize success.
• Customer Centric: In the driver seat exploring the (end)customer's situation, needs, expectations and value drivers. Listens carefully to the customers and shows understanding of their requirements. Effectively investigates the (end) customers' needs and challenges when needed to define the real customer insight.
• Insight Led Innovator: Shows a passion for and conviction in innovation. Applies (big) data driven insights and trends to create innovative (value) propositions, solutions, applications. Ensures profitable growth by translating and multiplying current innovative solutions.
• Agility & Persistence: Agile and goal oriented. Dares to take decisions and challenges people when needed. Remains persistent even in the face of significant challenges & pressure.
• Entrepreneurial: Continuously and eagerly looking to identify needs in the market, to create and develop new propositions and business opportunities.
• Connect & Align: Ensures close cooperation and alignment within the own discipline as well as between Marketing & Sales and other disciplines. Shares and asks for relevant information, aligns actions and challenges and supports others.
• Commercial Strategist: Takes a long term, strategic perspective. Forecasts and plans ahead. Develops strategic plans. Clear focus on future opportunities and developments and their longer term impact. Clearly prioritizes to ensure profitable growth.
• Plan & Orchestrate: Systematically plans and manages a (complex) portfolio, account, project, process. Translates strategy into operational reality. Plans and prioritizes upfront, monitors progress and perseveringly drives for results.
• Operational Effectiveness: Ensures disciplined and efficient delivery. Works toward sustainable high quality. Takes action to exceed customers' expectations. Shows discipline and focus in following procedures and applying (automated) systems and tools
• Commercial Drive: Pro-active, showing drive and enthusiasm for a sales role. Initiates action and takes responsibility to deliver ambitious targets.
• Full of optimism and confidence.
• Networker: Takes the initiative to establish new relationships and partnerships. Builds a solid internal and external network of relevant stakeholders. Proactively identifies ways to increase the value of the network.

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.