Public Safety Telecommunicator
Apply NowCompany: Loudoun County Government
Location: Leesburg, VA 20176
Description:
Salary: $60,585.12 - $102,994.71 Annually
Location : Leesburg, VA
Job Type: FT Hourly W BN
Job Number: 25-01075
Department: Sheriff's Office
Opening Date: 03/05/2025
Closing Date: Continuous
FLSA: Non-Exempt
Grade: 121
Welcome and thank you for your interest in employment with Loudoun County Government!
ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.
Job Summary
The Loudoun County Sheriff's Office is seeking professional, dedicated individuals who are interested in a position as a Public Safety Telecommunicator working 42-hours per week. Loudoun County is one of the fastest growing Counties in the Commonwealth of Virginia and offers a competitive salary and benefits package. The position may include rotating shifts and on-call for emergency situations.
Job duties include, but are not limited to:
- Maintain thorough knowledge of the telephone equipment and its usage.
- Receive calls for service from the public and promptly determine the urgency of the call.
- Processing the call efficiently and accurately while maintaining a professional, courteous and reassuring demeanor with the callers.
- Ability to work under stressful conditions and accurately enter calls for service into the Computer Aided Dispatch system.
- Maintain thorough knowledge and control of the radio equipment and dispatch appropriate units.
Hiring salary is commensurate with experience.
Minimum Qualifications
Requires a high school diploma or equivalent, and two (2) years experience working in a call center or providing customer service. Must be a US Citizen or current legal resident of the United States for 10 consecutive years.
Applicants with less than 2 years work experience may be considered at a lower classification with the following minimum education and experience requirements: High School diploma or equivalent; one (1) year of work experience in a call center or providing customer service preferred. Salary range of $52,796 - $ 89,753, hiring salary is commensurate with experience.
Job Contingencies and Special Requirements
Selection process includes review of the Applicant Supplemental Questionnaire and County application, in person interview(s), successfully passing the CritiCall computer simulation test, and an intensive background investigation to include fingerprinting, credit check, driving record, polygraph examination, psychological evaluation, and medical physical examination to include drug screening.
Selected candidate must successfully complete the below training and certifications within one year of employment:
- Basic Dispatcher School
- Successful completion of Internal LCSO Call Taker Training
- CPR/AED certifications
- Association of Public Safety Communications Officers (APCO)
- Public Safety Telecommunicator (PST) Certification
- Department of Homeland Security/FEMA National Incident Management System (NIMS) 100, 200, 700 and 800
- Emergency Police Dispatch (EPD)
- Emergency Medical Dispatch (EMD
- Emergency Fire Dispatch (EFD)
- VCIN/NCIC certification
Loudoun County Government offers a variety of benefits to both regular full time and part time employees. To view the comprehensive benefits package we have to offer you when you join our team, please click
Benefits elgibility for temporary employees are dependent on duration of assignment and number of scheduled hours.
01
Do you have a High School diploma or GED?
02
Are you a United States citizen or a lawful permanent resident of the United States and eligible for naturalization?
03
Do you have any tattoos on your hands (except a wedding band tattoo), head, face, or neck?
04
If you answered yes to the above question, are you willing to have them removed?
05
Have you ever been convicted of a felony?
06
Have you ever been convicted of a hate crime?
07
Have you ever been convicted of sexual assault?
Required Question
Location : Leesburg, VA
Job Type: FT Hourly W BN
Job Number: 25-01075
Department: Sheriff's Office
Opening Date: 03/05/2025
Closing Date: Continuous
FLSA: Non-Exempt
Grade: 121
Welcome and thank you for your interest in employment with Loudoun County Government!
ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.
Job Summary
The Loudoun County Sheriff's Office is seeking professional, dedicated individuals who are interested in a position as a Public Safety Telecommunicator working 42-hours per week. Loudoun County is one of the fastest growing Counties in the Commonwealth of Virginia and offers a competitive salary and benefits package. The position may include rotating shifts and on-call for emergency situations.
Job duties include, but are not limited to:
- Maintain thorough knowledge of the telephone equipment and its usage.
- Receive calls for service from the public and promptly determine the urgency of the call.
- Processing the call efficiently and accurately while maintaining a professional, courteous and reassuring demeanor with the callers.
- Ability to work under stressful conditions and accurately enter calls for service into the Computer Aided Dispatch system.
- Maintain thorough knowledge and control of the radio equipment and dispatch appropriate units.
Hiring salary is commensurate with experience.
Minimum Qualifications
Requires a high school diploma or equivalent, and two (2) years experience working in a call center or providing customer service. Must be a US Citizen or current legal resident of the United States for 10 consecutive years.
Applicants with less than 2 years work experience may be considered at a lower classification with the following minimum education and experience requirements: High School diploma or equivalent; one (1) year of work experience in a call center or providing customer service preferred. Salary range of $52,796 - $ 89,753, hiring salary is commensurate with experience.
Job Contingencies and Special Requirements
Selection process includes review of the Applicant Supplemental Questionnaire and County application, in person interview(s), successfully passing the CritiCall computer simulation test, and an intensive background investigation to include fingerprinting, credit check, driving record, polygraph examination, psychological evaluation, and medical physical examination to include drug screening.
Selected candidate must successfully complete the below training and certifications within one year of employment:
- Basic Dispatcher School
- Successful completion of Internal LCSO Call Taker Training
- CPR/AED certifications
- Association of Public Safety Communications Officers (APCO)
- Public Safety Telecommunicator (PST) Certification
- Department of Homeland Security/FEMA National Incident Management System (NIMS) 100, 200, 700 and 800
- Emergency Police Dispatch (EPD)
- Emergency Medical Dispatch (EMD
- Emergency Fire Dispatch (EFD)
- VCIN/NCIC certification
Loudoun County Government offers a variety of benefits to both regular full time and part time employees. To view the comprehensive benefits package we have to offer you when you join our team, please click
Benefits elgibility for temporary employees are dependent on duration of assignment and number of scheduled hours.
01
Do you have a High School diploma or GED?
- Yes
- No
02
Are you a United States citizen or a lawful permanent resident of the United States and eligible for naturalization?
- Yes
- No
03
Do you have any tattoos on your hands (except a wedding band tattoo), head, face, or neck?
- Yes
- No
04
If you answered yes to the above question, are you willing to have them removed?
- Yes
- No
05
Have you ever been convicted of a felony?
- Yes
- No
06
Have you ever been convicted of a hate crime?
- Yes
- No
07
Have you ever been convicted of sexual assault?
- Yes
- No
Required Question