Client Relationship Manager / Customer Success Partner -- Full-Time -- Bay Area, CA

Job Title: Client Relationship Manager / Customer Success Partner

Location - Bay Area, CA

Employment Type: Full-Time

Job brief

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities.

Responsibilities

• Responsible for developing and managing client relationships, business strategy, and growth, P&L management, solutions, and delivery
• Lead account strategy and planning and identify opportunities for growth in the account.
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly, communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with the sales team to identify and grow opportunities within the territory
• Assist with challenging client requests or issue escalations as needed

Requirements

• Experience in a professional services environment, working with offshore teams
• Proven work experience as an Account Manager / Client Partner/ Business Development Manager role at an IT/management consulting firm
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce,) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Experience in handling technical clients.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, deal shaping, negotiation, and presentation abilities
• Strong verbal and written communication skills

Basic qualifications: BA/BS degree in Business Administration, Sales, or relevant field.