Sys/Network Admin II

Department/Unit:
AMHS - IT Infrastructure

Work Shift:
Day (United States of America)

Salary Range:
$65,102.17 - $100,908.37

Systems/Network Administrators are responsible for the design, installation, configuration, and documentation of the physical environment. They are responsible for the build activities, maintenance and administration of the enterprise servers (physical and virtual) and storage architectures. This includes the placement of all of the physical equipment such as servers, storage devices and required cabling. Systems/Network Administrators set up accounts on servers, configure the necessary backups and security software, provide technical support and troubleshoot problems in the server environment. There may be some level of programming and incumbents may be responsible for script writing. They will assist in the assessment of new technologies, and participate in the planning, testing, and plans for hardware/software changes to the environment.

Level II

The Systems/Network Administrator - Level II will:

• Assemble, build and configure server/storage hardware to pre-established design standards and complete associated documentation
• Monitor day-to-day server/storage performance, troubleshoot server/hardware problems and outages, participate in scheduled upgrades and collaborate with others on the team for optimization
• Secure server/storage systems by enforcing policies, and defining and monitoring access
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations; and obtaining Microsoft or comparable certifications
• Report server/storage operational status
• Upgrade server/storage equipment to the latest stable firmware releases
• Apply configurations to servers/storage equipment
• Provide remote support of on-site engineers and end users/customers during installation
• Provide remote troubleshooting and fault finding if issues occur upon initial installation
• Be responsible for system maintenance of server/storage/internet/intranet hardware
• Be expected to support customers on a daily basis. Customer responsibilities include:
  • Act as a liaison between customer and vendor to solve software/hardware problems
  • Participate in the help desk environment with regard to problem identification, logging and resolution
  • Provide education for customers with regard to Albany Med's server/storage environments
  • Provide offsite support of remote customers
• Assist in configuration and installation of all server/storage peripherals.

Supervision

• This position does not have any supervisory responsibilities

Contact with others

• Primary contact will be internal to Information Technology
• Contact with other Albany Med departments will be limited and in support of job specific activities/on project teams
• Contact with vendors will be limited to support calls as needed
• Contact with others outside of Albany Med will be limited to job specific forums/organizations for technical collaboration

Other

• Adapt to changing work priorities and a fast-paced environment while maintaining a professional attitude

• Work independently on projects and ask for support when necessary

• Provide on-call, extended weekday and weekend support for on-site and off-site locations, as warranted by critical business requirements
• Maintain confidentiality by using and communicating information only as needed to perform one's duties
• Perform at or above the Information Technology performance standards
• Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.)

Perform other duties or assignments as designated by management

Thank you for your interest in Albany Medical Center!

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.