Special Projects Manager (Loan Servicing)

Salary: $77,910.30 - $116,865.58 Annually
Location : 78205, TX
Job Type: 4A Full-Time
Job Number: 2025-00881
Department: Neighborhood & Housing Services
Opening Date: 03/14/2025
Closing Date: 3/30/2025 11:59 PM Central
Grant Funded: Yes
FLSA Status: Exempt

Job Summary

Under administrative direction, is responsible for managing and coordinating complex administrative projects or activities that require a high degree of specialized knowledge. Conducts research, provides data, makes recommendations, and implements solutions to achieve project goals and objectives. Exercises direct supervision over assigned staff.

Work Location
City Tower; 100 W. Houston St., San Antonio, TX (78205)
Work Hours
8:00 a.m. - 5:00 p.m., Monday - Friday
Essential Job Functions

• Manages and coordinates projects and activities between various divisions, City departments, public agencies, and/or private sector representatives.
• Seeks and evaluates information from a variety of sources; provides specialized reports as requested by management.
• Oversees coordination between divisions/departments throughout duration of projects.
• Prepares and delivers presentations.
• Coordinates and prepares reports and correspondence in response to requests for information from City Manager's Office and Mayor & Council
  Offices; may also prepare City Council agenda material such as ordinances, council memos, etc.
• Suggests and implements management solutions to address new or ongoing problems within department or division.
• May assist in preparing and monitoring of annual departmental or divisional budget.
• Serves as departmental/divisional representative at conferences and meetings.
• May supervise, train, and evaluate staff, with continuous conversations, listening and communicating through various methods.
• Performs related duties and fulfills responsibilities as required.
• Prepare and monitor program budgets.

Job Requirements

• Bachelor's Degree from an accredited college or university. A Master's Degree is highly desirable.
• Three (3) years of increasingly responsible experience in planning, business, finance, or a related field.
• Two (2) years of supervisory experience.
• Valid Class "C" Texas Driver's License.

Preferred Qualifications

• Experience in principles and practices of budgeting and/or accounting.
• Experience servicing residential and multi-family loan portfolios.
• Knowledge of Federal, State, and local laws, ordinances, policies, procedures and regulations pertaining to loan contracts.
• Experience researching, analyzing and evaluating loan/contract related problems, documents and reports.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Knowledge, Skills, and Abilities

• Knowledge of administrative and management practices.
• Knowledge of research techniques, methods, and procedures.
• Knowledge of presentation requirements and methods.
• Knowledge of accounting methods, practices, and procedures.
• Knowledge of public administration practices and local government
  issues.
• Skill in utilizing a personal computer and associated software
  programs.
• Ability to operate a computer and other basic office equipment.
• Ability to analyze problems, identify alternative solutions, project
  consequences of proposed actions, and implement recommendations in
  support of goals.
• Ability to prepare clear and concise administrative and financial
  reports.
• Ability to interpret and apply Federal, State and local policies,
  procedures, laws, and regulations.
• Ability to implement policies and procedures.
• Ability to communicate clearly and effectively.
• Ability to establish and maintain effective working relationships with
  employees, management and the general public.
• Ability to perform all the physical requirements of the position, with
  or without accommodations.
• Working conditions are primarily inside an office environment with
  occasional exposure to hazardous materials, bodily fluids, infectious
  diseases and unfavorable fumes, vapors and odors.

Benefits Information
The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.

For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:

Note:

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information
The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.
01

Are you a current regular full time or part time CoSA employee?

• Yes - I am a Full Time City Employee.
• Yes - I am a Part Time City Employee.
• No - I am not a Full Time or Part Time City Employee.

02

Are you a veteran or active member of the armed forces?

• Yes
• No

03

Are you a San Antonio Ready to Work Program (SARTW) or Train for Jobs San Antonio Program (TfJSA) participant?

• Yes - SA Ready to Work Program
• Yes - Train for Jobs SA Program
• Yes - Both Programs
• No

04

Do you have a valid Driver's License?

• Yes
• No

05

What best describes your highest level of education at the end of the current semester?

• Some High School
• High School Diploma or GED recognized by the Texas Education Agency or a regional accrediting agency
• 30+ completed semester hours (credits) from an accredited college or university
• 60+ completed semester hours (credits) from an accredited college or university
• Associate's Degree from an accredited college or university
• 90+ completed semester hours (credits) from an accredited college or university
• 120+ completed semester hours (credits) from an accredited college or university
• Bachelor's Degree from an accredited college or university
• Master's Degree from an accredited college or university
• PhD, JD, or other Post Graduate Degree from an accredited college or university
• None of the above

06

If you have a Master's Degree, please select the area of study.

• Public Administration
• Economics
• Business Administration
• Related Field
• None of the above

07

How many years of increasingly responsible experience in planning, business, finance, or a related field?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10 years
• 11 years
• 12 years
• 13 years
• 14 years
• 15 years +

08

How many years of supervisory experience do you have?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years +

09

How many years of experience do you have with 2 CFR 200 - Uniform Administrative Requirements, Cost Principles and Audit Requirements for Federal Awards.?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years or more

10

How many years of experience do you have with real estate lending, loan servicing, and collections?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years or more

11

How many years of experience do you have with SAP, IDIS and 3D or other loan servicing software?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years or more

12

Please rate your level of expertise with Federal Community Development Block Grant (CDBG) and HOME Investment Partnerships Program (HOME) grants:

• No Experience
• Limited Experience
• Intermediate Experience (requires little or no assistance)
• Advanced Experience (subject matter expert - able to teach others)

13

Describe your experience with real estate lending, loan servicing, and collections. If you do not have experience, answer "n/a".
14

Please describe your experience with 2 CFR 200 - Uniform Administrative Requirements, Cost Principles and Audit Requirements for Federal Awards. If you do not have experience answer, "n/a".
15

Please describe your experience with SAP, IDIS and 3D or other loan servicing software. If you do not have experience answer, "n/a".
16

I acknowledge this position is Grant Funded. (Positions that are "grant funded" are unclassified and have no disciplinary appeal rights to the Municipal Civil Service Commission and are likewise subject to at-will employment status and can be terminated at any time for any reason.)

• I acknowledge

17

I understand that if I have a need for a reasonable accommodation to participate in the recruitment and interview process, I can contact the Human Resources Department at AskHR@sanantonio.gov or 210-207-8705. I further understand that if an accommodation is necessary to perform the position for which I have applied, I can contact HR after an offer has been extended.

• I acknowledge.

Required Question