Director, IT Salesforce Effectiveness (Salesforce CRM)

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Lead and manage teams of IT associates. Effectively influences others to accomplish the mission of the organization. Define the work environment and provide the framework to support teams. Identify priorities as well as provide the direction for completing tasks on time. Accountable for the bottom-line results of the team.

Major Tasks, Responsibilities, and Key Accountabilities

• Develops IT plans in support of specific business objectives.
• Manages business relationships and monitors status of business.
• Manages and coordinates strategic activities for staff. Monitors completion per the governance process.
• Defines requirements and design for IT projects in support of key business objectives.
• Ensures business and IT strategic alignment.
• Oversees the management and resolution of IT customer service issues.

Nature and Scope

• Problems are typically defined by higher level leadership. Problems are difficult. Solutions require analysis and investigation.
• Decides how to achieve planned results within an organization's plans, policies, and guidelines. May set or change plans/goals within respective department or area.
• May manage department via multiple layers of managers OR directly supervise a staff of professional individual contributors at the senior or technical advisor level.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 9+ years of experience in a related field, including several years in a management/supervisory capacity.

Preferred Qualifications

8+ years' hands-on experience in Salesforce development and management, including 5 to 7 implementations - REQUIRED.

Over 10 years of IT management experience with a proven ability to lead teams and ensure successful project delivery.

Proficient in application services such as Apex, Lightning Web Components, Visualforce, SOQL, and Salesforce APIs, with experience in Data Loader,

Workbench, and Salesforce DX.

Experience with cloud-based technologies, such as Azure, AWS, and integration with Salesforce.

Experience with integrating Salesforce with third-party systems (REST/SOAP APIs, middleware tools, etc.).

Strong communication and presentation skills, able to simplify complex technical concepts for non-technical stakeholders.

Bachelor's degree or higher in Computer Science, Management Information Systems, Data Management, or a related field.

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