Manager, Commercial Learning Ion

Company Description

Job Description

Primary Function of Position:

The Manager, Commercial Learning will manage and lead a team of commercial training professionals to create and support training initiatives in an effort to improve the knowledge and skills of our commercial employees. The Manager, Commercial Learning closely collaborates with regional colleagues and cross-functional leaders in many departments including Global Sales Enablement, Field Sales, Sales Management, Clinical/Product Education, and Marketing to lead training initiatives to address the needs of the Intuitive Commercial Employees.

Roles & Responsibilities:

• Leadership
• Coach and manage a team of successful training professionals.
• Recruit talented training professionals.
• Develop training staff skill and competency through ongoing personnel development.
• Teach and audit adherence to relevant Standard Operating Procedures and training processes.
• Updates job knowledge by participating in educational opportunities
• Partner with the Commercial Leadership Team to support the sales strategy by aligning all training programs and initiatives to the priorities.
• Assess sales team's strengths and gaps pertaining to knowledge and skills; Develop programs to address competency gaps
• Strong collaboration with peers within the Global Sales Enablement team to adhere to training processes and support each other in their initiatives
• Collaborate with internal partners within Global Commercial Learning, Salesforce Effectiveness, ISI Business School, HR, Talent Development, Clinical/Product Education and other cross functional partners to standardize business processes
• Lead new product commercialization initiatives to create training curricula, collaborate with cross-functional team to roll out training and lead train-the-trainer sessions as needed
• Technical Training
• Become a Subject Matter Expert of Ion system management
• Maintain "expert" level certification of Ion Systems, Ion Instruments and Accessories, and Ion Advanced Technology
• Lead and coordinate certification of training staff to maintain their "trainer" level status
• Educate Intuitive Commercial employees to train and support their Ion customers on: Ion Instruments and Accessories
• Ion Advanced Technology
• Ion Surgical Systems
• Educate Intuitive Commercial employees on the Ion technical value propositions
• Lead Train-the-Trainer Technical programs and trainings for Global Commercial Learning peers
• Assess training participants technical competency
• Clinical Training
• Become a Subject Matter Expert across key thoracic specialties.
• Maintain "expert" level certification of Ion surgical procedure lectures
• Lead and coordinate certification of training staff to maintain their "Trainer" level status
• Educate Intuitive Commercial employees on relevant clinical procedures as part of sales training programs and initiatives, as needed
• Educate Intuitive Commercial employees on the Ion clinical value propositions
• Assess training participants clinical competency
• Sales Training
• Effectively present and deliver ISI Clinical Sales Process presentations and workshops to new and existing employees
• Leverage various formats and venues for training programs, such as instructor-led, self-led, distance learning/remote, video and podcast, etc. to maximize the impact of the content while optimizing costs
• Assess training participants sales competency
• Training Programs
• Manage all segments of new hire training programs: Clinical and System Training (CAST)
• Create curricula, agendas and training materials for all technical, clinical and sales training programs for existing commercial employees, as needed
• Analytical:
• Measure sales effectiveness of training programs and develop reports and comprehensive programs analysis; define action plans
• Forecast and design curricula to meet organizational needs

Qualifications

Skills, Experience, Education, & Training:

• Minimum Bachelor's degree or equivalent experience required
• Master's Degree or equivalent training experience a plus
• Minimum 2+ years of Management experience in either Sales or Training, preferably in medical device field or a minimum of 2 years as a Commercial Learning Manager at Intuitive
• Minimum 3+ years of Sales experience, preferably in medical device field
• Minimum 2+ years of Corporate Training or Field Training experience preferred
• Ambition and strong work ethic
• Excellent interpersonal skills, ability to lead and work effectively with others in international team environment
• Demonstrated organizational and planning skills
• Excellent presentation, oral, and written communication skills
• Proficiency in MS office

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.