Children, Youth & Family Services Supervisor (Hotline Team)
Apply NowCompany: El Paso County, Colorado
Location: Colorado Springs, CO 80918
Description:
Salary: $67,850.00 - $101,870.00 Annually
Location : Colorado Springs, CO
Job Type: Full-Time
Job Number: 2500151
Department: Department of Human Services
Division: Children, Youth & Family Svcs
Opening Date: 03/14/2025
Closing Date: 3/30/2025 11:59 PM Mountain
FLSA: Exempt
Need more information on completing a job application? See the EPC Application process here.
Job Summary
Are you passionate about making a difference in the lives of vulnerable children and families? Do you bring a strong background in leadership and child welfare? If so, then join our team as a Hotline Supervisor! We're seeking an experienced candidate with strong skills in leadership, customer service, organization, and collaboration. This role will require a flexible team player who has a positive attitude, strong work ethic, problem-solving and critical thinking skills, and the ability to take initiative. Bilingual stipend eligible!
Hiring Range: $75,000.00 - $82,000.00 annually
Anticipated Hiring Rate:$78,929.76 annually
This is a child protection position. Child protection includes engaging families. It is reasonable to anticipate the need for flexibility in work hours periodically to accommodate client schedules. The average workday hours are Monday-Friday 8:00am -5:00pm. Schedule subject to change. Hybrid schedule available upon successful completion of probationary period; subject to change
Please be advised that this position may close without advanced notice, should we receive a sufficient number of qualified applications.
Supervises an assigned unit of caseworkers and support staff in the Children, Youth, and Family Services (CYFS) Division of the El Paso County Department of Human Services (DHS) with the mission to preserve and rehabilitate families while protecting children. Oversees and coordinates the practice and primary decision-making of child protection practices and/or coordinates the services and secondary service decisions. Coordinates with units, teams, and leadership as related to safety, permanency, and well-being. May be assigned to the Practice or Support & Services unit.
Essential Duties/Responsibilities
Supervision Received: Receives administrative supervision. This classification typically performs job duties and resolves conflict according to their own judgment and initiatives, requesting supervisory assistance only when necessary. Special projects are managed with little oversight, and assignments may be reviewed upon completion. Performance reviewed periodically.
Qualifications
Knowledge, Skills & Abilities
Work Conditions
Duties are primarily performed in an office environment with some travel for home visits, development of community resources, community events, and meetings. This position may require occasional lifting, such as files, supplies, children, and car seats. Hybrid remote work environment dependent upon Department discretion and business needs. May be exposed to hostile family situations/individuals and unsanitary and hazardous conditions. Reliable transportation is required as you will be utilizing your own registered and insured personal vehicle to transport clients as needed; mileage reimbursement is available upon request. This position may require a 24/7 on-call and after-hours rotational schedule; some evening or weekend work may be required. Local and non-local travel, including possible out-of-state travel, may be required.
The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.
VISION
El Paso County will be a trusted regional leader known for excellence in county service delivery.
PURPOSE
We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.
El Paso County is an E-Verify and Equal Opportunity Employer.
El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.
Full-time employees are eligible for the following benefits:
01
How did you learn of this position?
02
Please select your highest level of education.
03
If asked, would you be able to provide your Bachelor's or Master's Degree diploma?
04
Have you completed course work related to the job responsibilities of a child welfare social caseworker? Examples include the development of human behavior, child development, family intervention techniques, diagnostic measures, or therapeutic techniques?
05
Do you have a Master's degree or higher in a social work or human behavioral sciences field?
06
How many years of professional, internship, or volunteer work experience in a human service-related agency do you have?
07
Do you have previous casework or case management experience? If so, please describe. If not applicable, please put, "N/A."
08
Please describe your experience developing, mentoring, or training others. If not applicable, please put, "N/A."
09
Do you prefer to work in a team or independently? Please describe your answer.
10
Do you have a minimum of one year of supervisory or demonstrated leadership experience?
11
Do you currently have a Colorado State Child Welfare Supervisor Certification?
12
This position requires the use of a personal vehicle with proof of insurance. Are you willing and able to utilize your own personal vehicle?
13
This position requires local and non-local travel. Are you willing and able to travel as needed for this position?
14
This position may require a 24/7 on-call and after-hours rotational schedule. Are you willing and able to work a 24/7 on-call and after-hours rotational schedule?
Required Question
Location : Colorado Springs, CO
Job Type: Full-Time
Job Number: 2500151
Department: Department of Human Services
Division: Children, Youth & Family Svcs
Opening Date: 03/14/2025
Closing Date: 3/30/2025 11:59 PM Mountain
FLSA: Exempt
Need more information on completing a job application? See the EPC Application process here.
Job Summary
Are you passionate about making a difference in the lives of vulnerable children and families? Do you bring a strong background in leadership and child welfare? If so, then join our team as a Hotline Supervisor! We're seeking an experienced candidate with strong skills in leadership, customer service, organization, and collaboration. This role will require a flexible team player who has a positive attitude, strong work ethic, problem-solving and critical thinking skills, and the ability to take initiative. Bilingual stipend eligible!
Hiring Range: $75,000.00 - $82,000.00 annually
Anticipated Hiring Rate:$78,929.76 annually
This is a child protection position. Child protection includes engaging families. It is reasonable to anticipate the need for flexibility in work hours periodically to accommodate client schedules. The average workday hours are Monday-Friday 8:00am -5:00pm. Schedule subject to change. Hybrid schedule available upon successful completion of probationary period; subject to change
Please be advised that this position may close without advanced notice, should we receive a sufficient number of qualified applications.
Supervises an assigned unit of caseworkers and support staff in the Children, Youth, and Family Services (CYFS) Division of the El Paso County Department of Human Services (DHS) with the mission to preserve and rehabilitate families while protecting children. Oversees and coordinates the practice and primary decision-making of child protection practices and/or coordinates the services and secondary service decisions. Coordinates with units, teams, and leadership as related to safety, permanency, and well-being. May be assigned to the Practice or Support & Services unit.
Essential Duties/Responsibilities
- Supervises assigned caseworkers, case services aides, and administrative support staff, including conducting unit meetings, ensuring work is performed in a timely and accurate manner, and assigning duties as appropriate. Conducts performance evaluations and motivates employees to achieve peak productivity and performance; participates in the hiring and disciplinary process.
- Communicates the mission of the unit; establishes and monitors the workflow of the unit and assigns applicable cases, assessments, services, and/or placement cases.
- Conducts and participates in staffing and consultations with caseworkers; meets with appropriate staff to discuss cases, treatment plans, problems, and issues and to address performance.
- Leads weekly unit meetings to discuss information; participates in DHS administrative meetings involving planning, decision-making, and management. Coordinates and facilitates staff training as needed.
- Participates in case-related staffing, court hearings, reviews, meetings, and family meetings; decides and recommends appropriate case plans and proceedings, as assigned.
- Ensures compliance with Federal, State, and County laws, outcome measures, rules, and regulations; reviews cases to ensure case plans are developed and implemented, as assigned.
- Reviews, edits, and/or approves unit correspondence and reports.
- Serves as a liaison to community professionals, clients, other agencies, the courts, and the public; responds to complaints and concerns.
- Collects, reports, and monitors team statistics, data, outcomes, and performance; approves and routes some financial requests.
- Performs other duties as required.
Supervision Received: Receives administrative supervision. This classification typically performs job duties and resolves conflict according to their own judgment and initiatives, requesting supervisory assistance only when necessary. Special projects are managed with little oversight, and assignments may be reviewed upon completion. Performance reviewed periodically.
Qualifications
Knowledge, Skills & Abilities
- Working knowledge of child protection laws, rules, and regulations.
- Working knowledge of intake and ongoing processes, procedures, and protocol.
- Working knowledge of Department of Human Services programs and protocol.
- Ability to efficiently plan, schedule, and organize.
- Ability to provide guidance, supervise, and train others; ability to objectively review and evaluate the performance and work of others.
- Ability to understand, interpret, and communicate laws, rules, regulations, policies, and procedures to staff.
- Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
- Ability to communicate and work effectively with co-workers, clients, other agencies, and the public. Ability to provide excellent customer service.
- Ability to use standard office equipment, including computer, fax machine, copier, and telephone. Proficiency with personal computers, databases, and software, such as Microsoft Office.
- Maintain regular and punctual attendance.
- Bachelor's degree or higher from a higher education institution with course work related to the job responsibilities of child welfare social caseworker as stated in Volume 7. Course work examples can include and are not limited to, the development of human behavior, child development, family intervention techniques, diagnostic measures, or therapeutic techniques.
- Three years of professional, internship, or volunteer work experience in a human service-related agency.
- Master's degree or higher in a social work or human behavioral sciences field; and,
- Two years of professional, internship, or volunteer work experience in a human services related agency may substitute for the required experience.
- One year of supervisory or demonstrated leadership experience.
- Must possess and maintain a valid driver's license and proof of automobile insurance as stated within El Paso County's Personnel Policies Manual.
- Must obtain and maintain necessary certifications as applicable to position.
- Colorado State Child Welfare Supervisor Certification or the ability to successfully complete and pass initial examination within ninety days of enrollment.
- Must pass conditional post offer background investigation, including fingerprinting, motor vehicle check, and drug screen. College transcripts required prior to the date of hire.
Work Conditions
Duties are primarily performed in an office environment with some travel for home visits, development of community resources, community events, and meetings. This position may require occasional lifting, such as files, supplies, children, and car seats. Hybrid remote work environment dependent upon Department discretion and business needs. May be exposed to hostile family situations/individuals and unsanitary and hazardous conditions. Reliable transportation is required as you will be utilizing your own registered and insured personal vehicle to transport clients as needed; mileage reimbursement is available upon request. This position may require a 24/7 on-call and after-hours rotational schedule; some evening or weekend work may be required. Local and non-local travel, including possible out-of-state travel, may be required.
The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.
VISION
El Paso County will be a trusted regional leader known for excellence in county service delivery.
PURPOSE
We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.
El Paso County is an E-Verify and Equal Opportunity Employer.
El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.
Full-time employees are eligible for the following benefits:
- Medical, dental, and vision benefits
- Paid vacation, sick, and personal leave
- 11 paid holidays
- Onsite health centers
- Onsite fitness centers
- Reach Your Peak wellness program
- Short and long term disability
- Life insurance
- Flexible spending accounts to include dependent care
- Employee assistance program
- Tuition reimbursement
- Retirement plan
- Deferred compensation (457b)
01
How did you learn of this position?
- I am currently employed by EPC
- El Paso County Website
- Indeed.com
- Employee Referral
- Social Media (Twitter/Facebook)
- University/College Career Site
- Industry-specific Career Site
- Professional Membership Career Site
- Career Fair
- Other
02
Please select your highest level of education.
- High school diploma or equivalent education
- Associate's degree
- Bachelor's degree
- Master's degree or higher
- None of the above
03
If asked, would you be able to provide your Bachelor's or Master's Degree diploma?
- Yes
- No
04
Have you completed course work related to the job responsibilities of a child welfare social caseworker? Examples include the development of human behavior, child development, family intervention techniques, diagnostic measures, or therapeutic techniques?
- Yes
- No
05
Do you have a Master's degree or higher in a social work or human behavioral sciences field?
- Yes
- No
06
How many years of professional, internship, or volunteer work experience in a human service-related agency do you have?
- N/A
- Less than 1 year
- More than 1 year, less than 2 years
- More than 2 years, less than 3 years
- More than 3 years
07
Do you have previous casework or case management experience? If so, please describe. If not applicable, please put, "N/A."
08
Please describe your experience developing, mentoring, or training others. If not applicable, please put, "N/A."
09
Do you prefer to work in a team or independently? Please describe your answer.
10
Do you have a minimum of one year of supervisory or demonstrated leadership experience?
- Yes
- No
11
Do you currently have a Colorado State Child Welfare Supervisor Certification?
- Yes
- No
12
This position requires the use of a personal vehicle with proof of insurance. Are you willing and able to utilize your own personal vehicle?
- Yes
- No
13
This position requires local and non-local travel. Are you willing and able to travel as needed for this position?
- Yes
- No
14
This position may require a 24/7 on-call and after-hours rotational schedule. Are you willing and able to work a 24/7 on-call and after-hours rotational schedule?
- Yes
- No
Required Question