Chief Information Officer

Job Description

The Chief Information Officer reports to the Chief Financial Officer (CFO) and includes the following skills, qualities, and responsibilities:

Executive Leadership

• Provide leadership, support and direction for information systems through collaboration, education and relationship building with all departments at SPH.
• Function as a key member of the Executive Leadership Team (ELT) and as an advisor and leader to management and physicians on information technology matters.
• Support the mission and values of the SPH and ensure that information systems/technology strategies aligns with our mission and vision.
• Build strong, trusting relationships with physicians and health system leadership that will optimize customer satisfaction at all levels.

Business Results

• Oversee the development of the appropriate technology roadmaps that will facilitate the achievement of our mission and vision.
• Provide oversight of the Information Systems, Informatics, and Analytics Departments of St. Peter's Health (SPH) by providing operational leadership and visionary direction.
• Develops and communicates the information systems strategic plan and vision at all levels of the organization, ensuring proper alignment with the SPH strategic plan and stated objectives.
• Develops standards and procedures for the selection, implementation, integration and support of the required systems as identified by SPH senior leadership.
• Develops and directs the architecture and execution of a comprehensive digital strategy that includes how to best integrate the use of Artificial Intelligence techniques that seamlessly integrates with the hospital's overall strategic plan, enhancing healthcare delivery, patient engagement, and operational efficiency.
• Establish the appropriate Epic support model demonstrating s deep understanding of Epic and the appropriate governance model needed to advance the use of Epic at SPH.

Performance

• Oversee the relationship of strategic technology providers ensuring that these key partners provide the contracted services maximizing the value as envisioned and outlined in our service agreements.
• Ensures appropriate management of organizational performance metrics and measures. Accountable for expected performance of departments for which role oversees relative to industry performance and standards and makes the appropriate recommendations to the CEO and senior management which will result in improved results.
• Translates organizational direction into specific team and individual job expectations and manages performance through effective monitoring of defined metrics, coaching and feedback. Provides performance feedback to employees throughout the organization to achieve performance goals.
• Monitors the productivity of information systems resources and manages those resources in a cost-effective, flexible and timely manner.
• Collaborates with SPH Chief Compliance Officer to ensure information security policies and procedures meet regulatory compliance and targeted levels of internal controls.

Resource Management

• Influences results through appropriate staffing and budgetary management, removing performance barriers and maximizing available resources.
• Develops and monitors annual information resources operating and capital budgets to ensure that areas of responsibility have the necessary funding to carry out established organizational goals and objectives.
• Develops efficient departmental operations and strives to reduce costs whenever possible.

Staff Development

• Establishes a safe, collaborative environment capitalizing on employee talents, experience, interests and diversity to reach goals. Provides appropriate orientation and ongoing training and development opportunities to maximize staff development and contribution. Identifies high performers and partners with them to provide opportunities for growth and development in the organization.
• Mentors, develops and hires (as necessary) a strong, service-oriented management team.
• Maximizes staff performance and technical expertise through clearly defined objectives, training, skill development and performance evaluation.

Governance

• Develops and communicates an information systems management and governance structure to all levels of the organization.
• Ensures that the management structure supports the effective delivery of systems and the provision of excellent service.
• Facilitate the deployment of a governance framework that allows for the effective provisioning of Information Services to SPH departments through the engagement of the leadership of those same departments.

Qualifications

KNOWLEDGE/EXPERIENCE: Ten or more years' experience with all aspects of Information technology, including staff management, datacenter management, data networks management (LANS, MANS & WANS), informatics, data management and analytics is required. Strong knowledge and experience with hardware and software technology and system administration is required. An understanding of project dynamics and a demonstrated understanding of project management is required. A demonstrated ability to provide analytic, written, and oral communication skills is required. Must have direct experience with EHR and ERP implementations, Enterprise ERPs (Oracle, Workday, SAP) support, and the EPIC EHR platform support. Experience with the Epic Connect model will be highly preferred.

EDUCATION: Master's Degree preferred. Additional skills required are management skills, team building skills, communication skills, business process reengineering skills, problem solving skills and facilitation skills.

LICENSE/CERTIFICATION/REGISTRY: None

Aptitudes: Demonstrated understanding of project dynamics and a demonstrated understanding of project management is required. Demonstrated ability to provide analytic, written, and oral communication skills is required. Demonstrated knowledge and direct experience with EHR and ERP implementations, Enterprise ERPs (Oracle, Workday, SAP) support, and the EPIC EHR platform support. Demonstrated ability to communicate effectively verbally and in writing required.

Leadership Team Attributes:

*Demonstrated ability to manage for results in key areas such as clinical quality, service excellence, people management, and financial management.

*Demonstrated ability to create an environment of mutual trust and respect and two-way communication.

*Demonstrated ability to hire, retain, develop, and promote talented people and build team spirit.

*Demonstrated ability to actively pursue positive change, both personally and organizationally. Demonstrated ability to adapt to change.

*Demonstrated willingness to serve key constituents, including patients, coworkers, physicians, the community, and the organization and to exceed customer expectations.

*Demonstrated ability to work in interdisciplinary team for the benefit of the organization as a whole.

*Demonstrated ability to control limited healthcare resources by effectively managing the organization's human, financial, technological, and other key resources.

*Demonstrated ability to organize the parts of a problem or situation by breaking it apart into small pieces, making systematic comparisons of different features or aspects and taking a step-by-step approach. Demonstrated ability to probe and ask questions, seeking first to understand before being understood.

*Demonstrates integrity by actions that are consistent with what they say, communicating ideas openly and directly, and welcoming openness and honesty from others.

*Demonstrated ability and commitment to foster the growth and development of others.

*Demonstrated ability to create a shared mission and vision and to effectively direct the activities of individuals and groups towards the accomplishment of established goals.

*Demonstrated ability to effectively communicate verbally and in writing.

*Demonstrated ability to manage multiple and conflicting priorities, stressors, deadlines, difficult situations and/or customers effectively.

*Demonstrate the ability to lead governance activities

*Demonstrate the ability to develop strategic roadmaps for technology verticles