Search Operations Specialist - USDS
Apply NowCompany: TikTok
Location: Mountain View, CA 94040
Description:
Responsibilities
About the team
Our TikTok Search Operation team plays a key role in improving TikTok users' search experience by investigating user feedback, evaluating search result, analyzing data, etc.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
Complete assessment of search quality, review and categorize the types of bad cases to help the search product and algorithm improve
Investigate users' search requirements through data and user feedback
Provide ideal search results and suggestions for search product and algorithms according to user investigation
Help identify potential trust and safety risks
Help improve the policies for search products
Qualifications
Minimum Qualifications
BA/BS degree in tech related background or equivalent experience in a relevant field
Excellent problem-solving skills and sense of responsibility
2+ years of experience in conducting evaluations or data labeling
Familiar with common Office software
In-depth understanding of pop culture and familiarity with Internet usage habits of users
Preferred Qualifications
Experience in search related business or other Internet related business
Experience in data labeling, user feedback, content moderation or similar operation jobs
About the team
Our TikTok Search Operation team plays a key role in improving TikTok users' search experience by investigating user feedback, evaluating search result, analyzing data, etc.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
Complete assessment of search quality, review and categorize the types of bad cases to help the search product and algorithm improve
Investigate users' search requirements through data and user feedback
Provide ideal search results and suggestions for search product and algorithms according to user investigation
Help identify potential trust and safety risks
Help improve the policies for search products
Qualifications
Minimum Qualifications
BA/BS degree in tech related background or equivalent experience in a relevant field
Excellent problem-solving skills and sense of responsibility
2+ years of experience in conducting evaluations or data labeling
Familiar with common Office software
In-depth understanding of pop culture and familiarity with Internet usage habits of users
Preferred Qualifications
Experience in search related business or other Internet related business
Experience in data labeling, user feedback, content moderation or similar operation jobs