Director of Information Technology

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
The Four Seasons Resort and Private Residences at Puerto Rico is a collection of 139 hotel rooms and 84 private residences. Situated on 483 acres with two miles of beach frontage, award-winning golf, an expansive wildlife sanctuary, nature trails and a lagoon complete with paddle boarding, fishing, and a water playground.

About the role:
The Director of IT is responsible for providing a high level of operational availability and stability for both standard network and hotel industry-specific technology.

What you will do:

• To provide a high level of operational availability and stability for property-based technology, including Network & Server infrastructure management, adequate backup processes to fight the virus threat, and providing desktop support services for ensuring the uptime of the IT facility of the resort.
• To continuously identify & work for the improvement in the IT & technology setup of the hotel & to ensure to maintain technology 'best practices' in respect to property IT systems.
• To assist in the planning & design of the server infrastructure, including capacity planning, performance monitoring, operating system upgrades and/or patches, trouble-shooting & restoration of services, system backup & recovery procedures, regular backup and integrity checks, and Virus protection management.
• To provide Systems Administration, to include to create and maintain user/group accounts, user configuration, trouble-shooting access problems,
• Develop and maintain a core set of proactive maintenance processes that are performed on property systems
• Provide 7 x 24 support for mission-critical systems.
• Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
• Establish and maintain system security procedures consistent with control requirements and corporate policy.
• Maintain accurate records of system files; software and hardware issues and service requirements.
• Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable.
• Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance - wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc).
• Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.

What you bring:

• College degree preferably relating to Information Technology or equivalent experience.
• Five years experience in hotel IT, experience in project management, hospitality applications, PMS, HSIA, POS preferred.
• Working knowledge of assessment methodologies and learning needs identification.
• Ability to read, speak, and write English.
• Proven leadership skills in a hotel environment.
• The highest level of integrity and transparency
• Strong interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams, negotiate for resources, and influence stakeholders.
• Desirable Microsoft or Cisco Certifications, strong network-building and troubleshooting skills, including Microsoft Operating Systems, MAC Operating Systems, and applications.
• Strong business, resources, and project planning experience
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need.

What we are offering you:

• Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:
• Lucrative salary!
• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel stays around the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!