National Account Manager - Food Service Management

National Account Manager-Food Service Management

Reports To

VP, National Accounts- Food Service Management

Location

Canada

Type

Full Time

Closing Date

March 28, 2025

Salary Range

$54,431-$112,865

Company Overview

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

With over 57,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2024 that ended July 2, 2024, the company generated sales of more than $68 billion USD.

Sysco, one of Canada's Best Employers 2024, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?

For more information, visit www.sysco.ca or follow us @SyscoCanada at facebook.com/SyscoCanada; twitter.com/SyscoCanada or instagram.com/SyscoCanada

For a full list of opportunities, visit www.sysco.ca/careers

Role:

The primary focus of this role is to cultivate and manage relationships with both site locations and customer head offices, with the aim of enhancing sales, profitability, and service levels for Sysco's Canadian operations. This involves executing various responsibilities promptly, courteously, and with a high level of professionalism.

Role Responsibilities:

• Manages the day-to-day business processes between national customers and the regional sites.
• Resolves issues that may arise from both the Canadian Support Centre (CSC) and site's perspective.
• Effectively delivers on customer's evolving expectations and ensuring service levels are maintained.
• Proactively meets customer needs by fostering productive relationships, ensuring satisfaction, and promoting loyalty.
• Adeptly handles a range of issues arising from both site and customer perspectives, including product/vendor matters, inventory management, supply chain logistics, service levels, and compliance adherence
• Reviews and analyzes daily, weekly, and monthly reports relative to sales, inventory, credit, and service levels. This may include (but not limited to) vendor velocity requests, sales usage or invoice usage requests and routing information summaries requested by Canada Support Centre.
• Conducts and participates in daily, weekly, and monthly internal and external meetings/conference calls, as prescribed by the customer. Coordinates the inclusion of appropriate internal stakeholders.
• Works in collaboration with the VP National Accounts (VP NA), Directors, Account Managers, Analysts, Trade Management and Merchandising to identify new penetration opportunities and capture lost sales opportunities. Focuses on profitability and strategic case growth.
• Liaises with vendors to maintain strong working relationships, and works through contracts, fill rates, and product options. Coordinates culinary product presentations for customers.
• Coordinates the setup of new items/vendors, obtain logistical quotes, and communicates customer-directed initiatives (organizing new menu items) and promotions.
• Manages inventory level for (focus on proprietary items) by reviewing and addressing slow-moving/obsolete/expiring stock keeping units (SKUs) and communicates with planners about limited-time-offer items and changes in sales patterns. Maintains NBBD concerning expiration date and brand standards.
• Collaborates with pricing team and implements contract pricing, pricing catalogues, rebates, and premium allowances.
• Reviews and rectifies bill-back and contract pricing challenges. Maintains customer pricing catalogues. Works closely with the national pricing team to ensure proper pricing is implemented. Investigates and corrects any pricing questions.
• Coordinates with BT team and Analysts on all data reporting required by the client (e.g. Velocities, Vendor Short, Sub Report).
• Builds and maintains positive relationships with major healthcare chains and hospital groups.
• Manages and maintains Customer Service handbooks.
• Participates in back-of-house integrations (e.g.: Arrowstream Transmission Maintenance).
• Attends customer and industry events as needed.
• Fully utilizes internal Customer Relationship Management (CRM) tools (including Sysco 360) to manage contacts and track opportunities and results. Populates SPS activity including customer contacts, profiles, and notes.

Supporting Responsibilities

• Collaboratively supports the preparation and participate in requests for information/request for proposals.
• Supports the preparation and participates in contract renewals and negotiations.
• Supports the preparation and delivery of customer Business Reviews focused on identifying opportunities and building alignment with the customers goals and key performance indicator (KPI) metrics.
• Participates in onboarding and offboarding of new concepts as well as franchise locations.
• Reviews Short Reports to Franchisees/Inbound Short Reports.
• Reviews customer allocation requests.
• Communicates contracted proprietary cost updates.
• Actions customer updates to LCR or DC Catalogues.
• Supports Credit team in ensuring the client's accounts are in terms with Sysco on a corporate and site level.
• Participates in promotion planning as the liaison for the customer and the appropriate internal stakeholders.

Personal Responsibilities:

• Complies with Sysco's Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their supervisor.
• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
• Perform other duties as assigned.

Qualifications/Skills/Job Requirements (About you):

• Minimum two (2+) years job related experience within a sales or marketing role.
• Experience in food service management ie. operators with large, multi-site operations
• Post-secondary Degree or Diploma in a business-related field; equivalent experience may be considered.
• Experience in the food service industry is an asset.
• Intermediate proficiency in Microsoft Office including Excel, Word, PowerPoint, Outlook, etc.
• Valid driver's license in good standing with access to a vehicle is required. Some travel is required (up to 10%).
• Excellent verbal and written communication skills
• Must be detail oriented, business minded, and able to probe into information to get results.
• Demonstrated sales growth and success with a customer and business focused approach.
• Understanding & application of key selling skills concepts, principles, and applications.
• Excellent relationship management experience, time manager, business acumen, initiative, and desire to succeed are required.

Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.

External candidates submit cover letter & resume via www.sysco.ca/careers

Our Purpose:

Connecting the world to share food and care for one another

Our Mission:

Delivering success for our customers through industry-leading people, products and solutions

Our Identity:

Together we define our future of foodservice and supply chain

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

Here's a sample of the many benefits Sysco colleagues enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts Short-Term and Long-Term Disability Life Insurance Voluntary Optional Insurance Parental Leave Plan Company Pension Plan Group RRSP & TFSA Employee and Family Assistance Stock Purchase Plan Maple Virtual Care Unlimited on-line learning Sysco product discounts Preferred vendor discounts Colleague Resource Groups

(*benefits may vary based on location or bargaining unit)