Director of HR - Harlem Globetrotters & Herschend Property Support Center

Herschend is the world's largest family-owned themed attractions company, with 12,000+ passionate hosts collectively entertaining 15 million families each year.

The heart of Herschend's success has long been the world-renowned hospitality that's rooted in our DNA. We call it Heartspitality. It's a unique culture that blends our ethos of Leading with Love and our purpose of Bringing Families Closer Together by Creating Memories Worth Repeating to create real impact and joy that spreads through our hosts to our guests and out into our communities.

Herschend's portfolio of more than two dozen beloved family entertainment brands across North America includes iconic award-winning destinations such as Dollywood Parks & Resorts, Silver Dollar City Company, Adventure Aquarium, Callaway Resort & Gardens, Kentucky Kingdom Theme & Water Park, Newport Aquarium, The Vancouver Aquarium and Wild Adventures. In addition to its premier themed attractions, Herschend is proud to steward the World-Famous Harlem Globetrotters legacy and provide immersive content and experiences through our Herschend Entertainment Studios and Pink Adventure Tours brands.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Key Responsibilities:

Strategic HR Leadership:

• Develop and implement HR strategies that support the overall business objectives of HGI and PSC.
• Collaborate with leadership to align HR initiatives with company goals.
• Provide guidance on organizational design, workforce planning, talent management, and succession planning.

Employee Relations:

• Serve as a trusted advisor to management and employees on HR-related matters.
• Oversee employee relations issues, ensuring timely and effective resolution.
• Foster a positive work environment that encourages employee engagement and satisfaction.

Recruitment and Talent Acquisition:

• Assist with the recruitment efforts for both HGI and PSC staff, ensuring the attraction of top talent.
• Assist implementing recruitment strategies that align with company goals and diversity initiatives.
• Oversee the onboarding process to ensure new hires are effectively integrated into the organization.

Training and Development:

• Identify training needs and assist implementing programs to enhance employee skills and career development.
• Implement leadership development initiatives to build management capabilities across the organization.
• Coordinate with corporate HR to leverage company-wide training resources and programs.

Compensation and Benefits:

• Manage the compensation programs for HGI and PSC staff, ensuring competitiveness and compliance with legal requirements.
• Conduct regular salary reviews and make recommendations for adjustments as needed.
• Assist with the administration of employee benefits, including health, retirement, and wellness programs.

Compliance and Risk Management:

• Ensure compliance with all federal, state, and local employment laws and regulations.
• Assist maintenance of HR policies and procedures, ensuring they are up-to-date and effectively communicated to staff.
• Assist with managing employee records and ensure data privacy and confidentiality.

Culture and Employee Engagement:

• Promote a culture of inclusion, diversity, and respect across HGI and PSC.
• Lead employee engagement initiatives, including surveys, recognition programs, and team-building activities.
• Act as a champion for the company's values and mission, ensuring they are reflected in all HR practices.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree or HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) preferred.
• Minimum of 7-10 years of progressive HR experience, with at least 3-5 years in a leadership role.
• Experience in the hospitality or related industry is highly desirable.
• Strong knowledge of employment laws and regulations.
• Proven ability to develop and implement HR strategies that drive business results.
• Excellent interpersonal and communication skills, with the ability to build relationships at all levels of the organization.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Proficiency in HRIS systems and Microsoft Office Suite.